Forum Replies Created

Viewing 30 posts - 59,131 through 59,160 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 08:13

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 16:43

    Dear @seomar

    We’ve made some changes in theme-functions.php so errors disappeared, but I recommend you to change the element on page to new one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 16:33

    Hello,

    Here you may find latest versions of plugins https://www.8theme.com/download-plugins/ (to update Ultimate Addons for Visual Composer, Visual Composer and Screets Live Chat plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 16:25

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 16:24

    Great. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 16:03

    Hello, @seomar

    I’ve checked your page content. Please see screenshot http://prntscr.com/i3yrv1 Try to re-added this element on the page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 15:57

    Hello,

    Likely you simply need to synchronize translation files.
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 15:55

    Please change the page now. I have a bit changed the code in Theme Options > Styling > Custom css > Global custom css.
    About style.css file, it also can be a cache issue. Do not forget to clear cache before checking effect of custom code. Also, do you edit style.css file via Appearance > Editor or via FTP?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 15:41

    Hello,

    Please describe your question with more details.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 15:08

    You may use Revolution slider element inside of Accordion, or change the accordion to the slider or Pageable Container element at all.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 14:36

    Hello,

    Thanks for the reply.
    Please, updated theme and Core plugin to latest versions.
    If the problem won’t be solved, please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 14:27

    Hello,

    Thanks for the topic.
    Latest theme version works fine with WC 3.2.6.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 14:22

    You may change the code to this (contain your custom class):

    .wpb-js-composer .vc_tta.Acc_IN_reg .vc_tta-controls-icon::before, .wpb-js-composer .vc_tta .vc_tta-controls-icon::after {
        border-color: white !important;
    }

    or simply add this code in Custom css for page http://prntscr.com/i3x15p

    You have code in style.css file of the child theme and if only part of the code doesn’t work, this means that you have some problem, for example, is not closed {, so check code which you added in the file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 14:11

    Hello,

    Please create new topics for new questions. Thanks in advance.
    1-2. Your site under maintenance mode, so please provide us with temporary wp-admin access in Private Content.
    3. By default, subscribers do not have such full access. Please read this article about roles https://codex.wordpress.org/Roles_and_Capabilities. You may edit roles using some plugins, for example, https://wordpress.org/plugins/user-role-editor/
    But note that such questions do not relate to the theme, and if you need help with this, it would be better to contact WordPress support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 13:58

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 13:57

    Hello,

    1. You need to translate strings of XStore Core plugin.
    2. Did you set Shop page in Woocommerce > Settings > Products > Display?
    Do you use latest version of Core plugin?
    Also, try to re-save permalinks in Settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 13:46

    Hello,

    You may check this with a default theme, there these elements work together in the same way.
    This looks like VC plugin specific issue, therefore it is harder for us to find the issue and fix it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 13:39

    Hello,

    Is XStore Core plugin activated on your site? What version of plugin do you use? If you use old version of the plugin, temporary deactivate Core plugin and try to activate theme using purchase code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 13:35

    Hello,

    Latest version of the theme includes this fix, so if you have already updated theme you need to wait when Instagram cache will be updated (ap. 2 hours). If after that you still have a problem contact us again and we’ll check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 13:01

    Hello,

    You need to upload images via Media Library (WordPress).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 12:04

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 12:03

    Hello,

    This would be better to upload images for categories with the same position the picture on white background.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:59

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:59

    Hello,

    To remove # please edit headers/double-menu.php http://prntscr.com/i3uz3l > http://prntscr.com/i3uz9u
    Also, this fix will be included in next theme update.

    Please describe in details the burger problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:47

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:45

    You’re welcome!
    It was our bug with attachment.php file. We uploaded the file for you to fix the problem. Also, this will be included in next theme update.
    Sorry for the inconvenience.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:23

    Hello,

    1. Please add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .mobile-menu-wrapper .links {
        display: none;
    }

    to hide this http://prntscr.com/i3ujez
    2. All your footer column areas are empty?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:08

    It is strange that the code doesn’t work from style.css of the child theme, if the child theme activated on your site.
    Provide us with temporary wp-admin and FTP access in Private Content, so we could check a reason of the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:01

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:00

    You’re welcome!

    Regards

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    Viewing 59,160 results - 59,131 through 59,160 (of 68,223 total)
Viewing 30 posts - 59,131 through 59,160 (of 68,223 total)
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