Forum Replies Created

Viewing 30 posts - 59,041 through 59,070 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 10:49

    Hello,

    You may create popup content using VC via Static block, then go to Theme Options > E-Commerce > Promo Popup and use see shortcode to add your static block [block id="4632"] where id is your static block id https://www.8theme.com/documentation/xstore/support/static-blocks/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 10:43

    Hello,

    We can’t connect to FTP. What hostname should we use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 10:07

    Hello,

    Please, provide temporary access to your Dashboard in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 10:01

    Hello,

    1. You may use this code in Custom css:

    .sidebar .widget_product_categories .widget-title {
        font-size: 1.1428em;
        color: #000;
        background-color: transparent;
        padding-left: 0px;
        text-align: left;
        padding-bottom: .7142em;
        margin-bottom: 1.0714em;
        border-bottom: 1px solid #e6e6e6;
    }

    2. I’ve added tasks about “drop down” and “hierarchy” options to our list, so I hope this will be added in one on next theme update.
    For now, you may use this css code:

    .sidebar .sidebar-widget.etheme_widget_brands > ul{
      max-height: 300px;
      overflow-y: auto;
    }
    .sidebar .sidebar-widget.etheme_widget_brands > ul li a{
      font-size: 1em;
      line-height: 1.2857em;
      font-weight: 500;
      padding: .5714em 0;
      text-transform: capitalize;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:58

    Hello,

    Please provide some screenshots for better understanding and temporary wp-admin access in Private Content.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:55

    Hello,

    We’ve sent a file with code to your registration email. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:37

    Hello,

    Please provide wp-admin and FTP access in Private Content, because of credentials from the previous post are incorrect.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:34

    Hello,

    Please explain your query in more details and provide some screenshots, for better understanding.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:28

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:25

    Hello,

    I’ve activated the parent theme on your site and all works fine with the parent theme. Please check this.
    So these problems caused by changes in your child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:15

    Hello,

    Our theme doesn’t have such functionality, but you may try to use some 3-rd party plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:12

    Hello,

    Please try to activate “Smart menu” in Theme Options > General > Header Settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:05

    Hello,

    The 1 license can be used for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only, please read more – https://themeforest.net/licenses/standard
    Let us know if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 09:00

    Hello, @Eugen

    We’ve sent the file to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 08:58

    Hello,

    You may import XML file of the Home page (Tools > Import > WP > upload needed .xml file and import). Archive with XML files you can download here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 08:30

    Hello,

    My pleasure 🙂
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 08:24

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 08:23

    Hello,

    Go to Appearance > Widgets > After the products area https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 08:22

    Hello,

    We don’t have New label and you may look for additional plugin to implement this, for example, https://wordpress.org/plugins/advanced-product-labels-for-woocommerce/ or https://woocommerce.com/products/woocommerce-advanced-product-labels/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 08:18

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2018 at 08:16

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 17:00

    Hello,

    Please read this article https://www.themepunch.com/faq/video-not-showing-up-on-mobile/
    Also, you may hide elements on different devices http://prntscr.com/i4hmre – https://wpbakery.com/video-academy/category/responsive/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 16:43

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 16:11

    Hello,

    I do not have these problems on my test theme installation.
    Do these problems persist once you activate parent theme?
    Please provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 15:52

    Hello,

    You’re welcome!
    Youn need to disable catalog mode http://prntscr.com/i4giox

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 15:50

    Hello,

    When I disabled all 3rd-party plugins – https://prnt.sc/i4gaak https://prnt.sc/i4gaf2
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 14:32

    Hello, @seomar

    1. You can edit our default form only in the file https://www.8theme.com/demo/docs/royal/#!/5_contacts_page
    Also, you can create your custom contact form using “Contact Form 7” plugin.
    2. Please describe the desired result in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 14:26

    Hello,

    Edit text content of the page and add images of flags.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 14:06

    Hello, @seomar

    This error relates to some plugin. I’ve checked your plugins and see that you use old version of Screets Live Chat, you need to delete the old version and activate latest plugin version http://prntscr.com/i4es03

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2018 at 13:40

    You’re welcome!
    Have a nice day.

    Regards

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    Viewing 59,070 results - 59,041 through 59,070 (of 68,187 total)
Viewing 30 posts - 59,041 through 59,070 (of 68,187 total)
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