Hello onur,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello brandlessmfr,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello ethashots,

Thank you for reaching out and bringing these issues to our attention. We understand your concerns regarding the memory consumption and the errors you are encountering, and we are here to assist you.

The errors you’ve described suggest that the theme is exceeding the allocated memory limit, which is causing the 500 internal server error. This can happen for various reasons, including but not limited to, extensive plugin use, for example, https://gyazo.com/799104c20f1f59f05852f6077fa149c4 (temporarily disable translatepress-multilingual plugin), high website traffic, or certain features within the theme that require more resources.

To address this, we recommend the following steps:
1. **Increase the PHP Memory Limit**: You can increase the memory allocated to PHP. This can be done by editing the wp-config.php file and adding the following line:
define('WP_MEMORY_LIMIT', '512M');
Please adjust the memory value based on your hosting environment and requirements.

Your hosting provider can do this for you, just contact them.

2. **Optimize the Website**: Check if there are any inactive plugins or unnecessary modules within the theme that can be disabled. This can significantly reduce memory usage.

3. **Check Plugin Compatibility**: Ensure that all plugins are compatible with the current version of WordPress and the theme. Sometimes, outdated plugins can cause performance issues.
In your case, we would recommend you contact the hosting provider and ask to downgrade PHP version to 8.1.

4. **Server Configuration**: Consult with your hosting provider to ensure that your server configuration is optimized for your website’s requirements.

Regarding the database errors, it appears there might be a conflict or a synchronization issue. It could be beneficial to:
– **Update WordPress and Plugins**: Ensure that all components of your website are up to date.
– **Database Optimization**: Use a plugin or consult with a specialist to optimize your WordPress database.

Best Regards,
8Theme’s Team

Hello Gadea,

We appreciate your prompt response.

Private Content.

Best regards,
The 8Theme Team

Hello sethr,

We appreciate your prompt response.

We kindly request that you insert the following code into the designated section of your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally choose Global:

.etheme-post-image-wrapper img {
    max-height: 260px !important;
}

Best Regards,
8Theme’s Team

Hello, Festigift,

Thank you for reaching out to us.

Please describe your request in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Arnan,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello goldengolum,

We appreciate your prompt response.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Elhadj07,

Thank you for getting in touch with us.

The product description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.
There are 2 ways, you can set “”More Details” Length (Charts)” 999999999, in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link via Theme Options > WooCommerce > Shop elements > Quick view.

Warm Regards,
The 8Theme Team

Hello,

1/ We can’t log in https://gyazo.com/c86f899f11c8db88f7b256949c42f315 and you did not provide FTP access.

2/ Please update theme, XStore Core plugin and apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello Ecobees Developer,

We appreciate your prompt response.

1/ Archive Product Builder via Elementor > Currently you have only 1 template. Should you require a distinct content/layout specifically for the Shop page, this can be achieved by creating an additional template. To do this, please click on ‘Add new template’, import the layout you already possess, make the necessary edits, and save it with the condition to display exclusively on the Shop page.

2, 3/ There are no such options, but texts can be changed using the Loco Translate plugin.
Please follow these steps:
1. Install the Loco Translate plugin.
2. Navigate to Loco Translate > Plugins > XStore Core or XStore theme or WooCommerce plugin (check these 3 places one by one) > edit English translation and change the specified text > Save and check the result. Once all changes are visible, disable the Loco Translate plugin.

We hope this information is helpful.

Best regards,
The 8Theme Team

Hello sethr,

Thank you for reaching out to us with your concern regarding the image height issue on your blog’s homepage and blog page.

Please provide temporary wp-admin access and the URL of the Blog page.

Best Regards,
8Theme’s Team

Hello Caique Lourenço,

Thank you for reaching out to us with your concern regarding the translation issues you are experiencing on your website. We understand how important it is for all aspects of your site to function correctly, including the language translations.

Please make sure you created a translation for the XStore Core plugin. Provide temporary wp-admin access, and we will check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Javito,

Thank you for reaching out to us with your concern regarding the slider revolution height adjustment on the mobile version of your website.

Could you please specify which slider is currently displayed on your screens? This information will help us provide you with more targeted assistance.

Best Regards,
8Theme’s Team

Hello Anas,

Thank you for reaching out to us with your concern.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team