Hello,

Thank you for reaching out to us. We understand that you are experiencing issues with the RankMath plugin for sitemap functionality on your website.

– Have you tried contacting the support team of the plugin? Please do this.

– Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme. This will help us determine if the issue is related to the theme currently in use on your site.

– Please ensure that the plugin is updated to the latest version and check if there are any conflicts with other plugins that might be affecting its operation.

Best Regards,
8Theme’s Team

Hello Sheraz,

We hope this message finds you well. Could you please take a moment to review the website at your earliest convenience? Should you require any further assistance, do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello Caique Lourenço,

You’re welcome!

Please go to Loco Translate > Themes > edit translation > find and change strings (Pre-created translation files were provided by our users, they are not full and this is not a perfect translation).

Best Regards,
8Theme’s Team

Hello Plethora,

Thank you for contacting us and for using XStore.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Sheraz,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Liza,

“Social authentication” was disabled on your site via the White Label Branding plugin.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Best Regards,
8Theme’s Team

Hello,

“If you want your account and password, I will send it to you again. Since you haven’t replied to my message for a long time, I thought you changed it without processing it.” – we already got such a message from you. Please do not duplicate messages. We do not need access to your site in case you do not need our help. In case you need our help, provide correct access. It is logically.

Warm Regards,
The 8Theme Team

Hello,

“How to solve this problem” – go to XStore Builders > Footer > edit template > open settings of Menu list element > Advanced > disable lazy loading – https://gyazo.com/f6806f43e80e7d2a7325e5996bed8d1b

We can’t log, because you changed credentials – https://gyazo.com/265a38dcd79ac26590b9d47810b8a55c

Kind Regards,
8theme team

Hello,

We hope this message finds you well. We would like to inform you that we have responded to all the inquiries you have submitted. If you believe that any of your questions have been overlooked, please feel free to resubmit them.

We kindly request that you refrain from sending multiple emails regarding the same issue as it complicates our workflow. Our email and forum operations are handled by different teams, and it is important to direct your queries to the appropriate channel to ensure they are addressed efficiently.

For technical issues, we encourage you to use the forum, where you have successfully submitted screenshots in the past. There is no objective reason to insist that our email-based marketing team handle technical matters typically managed by our technical support team on the forum.

Please show understanding and avoid sending duplicate emails, as this requires us to redirect them back to the forum team. For a more direct and efficient response, we advise you to communicate with us directly through the forum.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello,

1/ The “More Products” tab was added by a vendor plugin on your site. If you want to remove this tab, contact support of the Dokan plugin directly.
The tab on the original template is just an example. You can create your own tabs via XStore Builders > Single Product Builder > Tabs settings > Add item https://gyazo.com/a7cfdc8308fbfa12c9e023d4ffac156d

2/ https://gyazo.com/3095f9dc9431adb5b87c1ab0d3a68c78 > [mc4wp_form id=1023] > https://gyazo.com/9882e207df0e5cd74142bfc8504a8fa2

Read more – https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

3/ Lazy loading can be disabled – https://gyazo.com/f6806f43e80e7d2a7325e5996bed8d1b

Kind Regards,
8theme team

Hello VenturGrow,

Thank you for reaching out to us. We understand that as a new user, you are experiencing difficulties with accessing a specific page. We are here to help!

Please go to WooCommerce > Settings > Site visibility > Manage how your site appears to visitors.

Best Regards,
8Theme’s Team

Hello cocofu,

Private Content

Kind Regards,
8theme team

Hello, @Lightstyle,

We appreciate your prompt response.

We’ve installed the Loco Translate plugin > synchronized translation for the theme and for WooCommerce https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and added translation for the XStore Core plugin. Here is the result – https://gyazo.com/1b88532f019a8ea4ebf1f74a39bce1e5
You can continue translation using the Loco Translate plugin or disable this plugin, all will be fine and translation will be visible still.

We’ve sent the email too.

Best regards,
The 8Theme Team

Dear @RapidClick,

We hope this message finds you well. Could you kindly provide us with a video recording that captures the issue you described “and when the XStore Core plugin is active, the dummy content appears. When the XStore Core plugin is deactivated, everything works fine.”?

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team