Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us.

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

“why this is happening” – it is because of Elementor plugin changes in new versions.

“and provide a solution” – you can work with containers or disable them via Elementor > Settings > Flexbox Container > Inactive.

“the images appear full-width on the website” – navigate to Page settings > Page layout and select ‘Elementor Full-width’ – https://gyazo.com/096eebf3b48536727ec2c77718fb350b

Best Regards,
8Theme’s Team

Hello shopsangam,

We hope this message finds you well. We are currently experiencing an issue where we are redirected to the homepage instead of being logged in. Could you kindly provide us with the login credentials once again to facilitate our access?

Best Regards,
8Theme’s Team

Hello Bagwani,

We have observed that you have assigned a background image to a section in Elementor but have not yet added any content or set the height for this section. Unfortunately, without these adjustments, the background image will not be visible, as this is the standard functionality of Elementor.
Here is an example of what can be done – https://gyazo.com/c07193af47a38feaf1f413577710c53b

Best Regards,
8Theme’s Team

Hello,

We are able to log in. Thank you.

You provided the URL of cook-islands product category page. This category does not have products https://gyazo.com/96d209f3a0459c7dd8df44fa225cf672 , and this means the message “Unfortunately, there are no products that match your criteria” is shown correctly.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello Richard,

Thank you for reaching out to us.

1/ Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

2/ Please check if it is a new builder is activated on your site for single product page – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello Aishik,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello,

Thank you for using our theme.

Regarding the implementation of B2B functionality, you will need to use an additional plugin. However, we did not test such plugins officially with our theme, so can’t give a guarantee for 100% compatibility. We recommend considering the following options:

1. WooCommerce B2B – This plugin is designed specifically for creating a B2B store with WooCommerce. It offers features like wholesale pricing, tiered pricing, VAT handling, and more.

2. B2B Market – Another robust option that allows you to set up a B2B store with features like customer groups, custom pricing, and quote requests.

3. YITH WooCommerce Request a Quote – This plugin is ideal if you’re looking to add a quote request feature to your store. It integrates well with WooCommerce and allows customers to negotiate prices.

Before making a final decision, we suggest reviewing the features of each plugin in detail to ensure they meet all your specific requirements. Additionally, it’s always a good practice to test the plugin’s compatibility with our theme in a staging environment before implementing it on your live site.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Plethora,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Abhijeet Panja,

We hope this message finds you well.

I am writing to update you on the status of your recent request. Our team has dedicated a considerable amount of time to finding a solution that meets both our clients’ needs and our code quality standards, without potentially causing future issues. Unfortunately, we have not yet identified a suitable option.

At this moment, your request is on our waiting list. We anticipate being able to provide a more definitive response once one of our specialists returns from leave.

We regret any inconvenience this delay may cause and appreciate your patience. We will notify you promptly should there be a positive resolution to your request.
Unfortunately, I can’t promise anything more.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello,

I would like to inform you that the issue you reported is not replicable on our test site. To facilitate a thorough investigation, we would like to escalate this matter to our development team.

For us to proceed, we kindly request FTP access to the theme files on your site. This will enable our team to examine the issue more closely and work towards a resolution.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello Raeez,

We appreciate your prompt response.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ We have own Shop Page Builder via Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

3/ We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

We regret that you did not contact us earlier, as our team is dedicated to resolving issues and assisting our clients. We hope you might consider our theme for another one of your projects. You can apply for a refund using the link provided in our previous message (Private Content).

Best Regards,
8Theme’s Team

Hello shopsangam,

Thank you for reaching out and bringing this issue to our attention.

Please provide temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello Ben,

Thank you for reaching out to us and bringing this issue to our attention.

Could you please downgrade the PHP version to 8.1? Additionally, we kindly ask you to temporarily activate the parent theme and test its functionality. This will help us determine whether the issue stems from any custom code in the child theme.

Furthermore, we would appreciate it if you could provide us with FTP access. This will enable us to investigate the matter more thoroughly.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello Saboor,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team