Hello Abdullah,

We appreciate your prompt response.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello talbarashi,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/single-product-page-issue-main-image-showing-up-twice/#post-406210

Dear,

Here is a screenshot from your site, it shows that the problem was solved https://gyazo.com/1a62b1ae6f0f8d259d2ac6a43d56218a
Please clear cahe and check your Home page after that.

Do you have any other issues? Please describe them in more detail.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.
Also, provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Aasim Pathan,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, @Guilherme,

We can’t log in to your site, unfortunately. Please check.

About the header:
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Kind Regards,
8theme team

Hello Fabricehty,

We hope this message finds you well. Prior to proceeding with the scheduled update, we strongly advise you to ensure a complete backup of your data. Your hosting provider should be able to assist you with this process.

Additionally, could you please provide us with FTP access to facilitate a smooth update process?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello muhaimen,

We hope this message finds you well.

Please be informed that RTL styles are activated automatically once you enable an RTL language under Settings > General, regardless of the theme you are currently using. In your situation, the styles for both LTR and RTL should apply automatically based on the language selection.

Could you please let us know which plugin you are utilizing to configure the multilingual aspects of your site? We recommend reaching out to the support team of the respective plugin for more tailored assistance.

Best Regards,
8Theme’s Team

Hello pankaj kumar,

We regret to hear that you are dissatisfied.
We have reviewed the homepage of your website and confirmed that everything is functioning correctly https://gyazo.com/1a62b1ae6f0f8d259d2ac6a43d56218a following the application of the one-click patches.
The issue you are experiencing appears to be related to cache. Since you have installed a cache plugin on your site, it is necessary to clear the cache whenever changes are made https://gyazo.com/4fc467155f9b6511b302b64ad4a3e659

You opened this topic – July 20, 2024 at 14:16
We answered to you – July 21, 2024 at 06:26

We don’t understand what you mean when you say 3 days.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Hello,

Could you please provide us with the link and detailed steps necessary to replicate the scenario depicted in your screenshot? Your assistance in this matter would be greatly appreciated.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Currently, the default Blog page layout can be changed only via Theme Options > Blog > Blog layout.
In the future, we plan to add a builder but it is not released yet.

We’ve checked your web-hosting-how-to page and it is displayed fine.
Do not go to Reading settings to change the page, just edit Appearance > Menus > add web-hosting-how-to page with Blog page title. An example is the Private Content area.

Best Regards,
8Theme’s Team

Hello ajay388,

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Bagwani,

We would like to suggest an optimal configuration for the header builder. It is advisable to place two sub-containers within a single container and set it to ‘sticky’. This arrangement will ensure the desired functionality and appearance.

Otherwise, both elements may appear to be sticky https://prnt.sc/j8RS-9W56svb , but in reality, they will be on the same level, causing the card of the first container to be positioned underneath.

To assist you effectively, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello belen,

We appreciate your prompt response.

On which page the problem with swiperlnit.min.js is visible still?

Best Regards,
8Theme’s Team