Dear @Abhijeet Panja,

We hope this message finds you well.

I am writing to update you on the status of your recent request. Our team has dedicated a considerable amount of time to finding a solution that meets both our clients’ needs and our code quality standards, without potentially causing future issues. Unfortunately, we have not yet identified a suitable option.

At this moment, your request is on our waiting list. We anticipate being able to provide a more definitive response once one of our specialists returns from leave.

We regret any inconvenience this delay may cause and appreciate your patience. We will notify you promptly should there be a positive resolution to your request.
Unfortunately, I can’t promise anything more.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello,

I would like to inform you that the issue you reported is not replicable on our test site. To facilitate a thorough investigation, we would like to escalate this matter to our development team.

For us to proceed, we kindly request FTP access to the theme files on your site. This will enable our team to examine the issue more closely and work towards a resolution.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello Raeez,

We appreciate your prompt response.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ We have own Shop Page Builder via Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

3/ We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

We regret that you did not contact us earlier, as our team is dedicated to resolving issues and assisting our clients. We hope you might consider our theme for another one of your projects. You can apply for a refund using the link provided in our previous message (Private Content).

Best Regards,
8Theme’s Team

Hello shopsangam,

Thank you for reaching out and bringing this issue to our attention.

Please provide temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello Ben,

Thank you for reaching out to us and bringing this issue to our attention.

Could you please downgrade the PHP version to 8.1? Additionally, we kindly ask you to temporarily activate the parent theme and test its functionality. This will help us determine whether the issue stems from any custom code in the child theme.

Furthermore, we would appreciate it if you could provide us with FTP access. This will enable us to investigate the matter more thoroughly.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello Saboor,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. We understand that you would like to integrate Google Analytics by adding the Google tag ID to the “header.php” file of your xstore-child theme.

To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from XStore parent theme to the child).

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello albaghlisponge,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Zamgra_Legacy,

Thank you for reaching out to us with your request.

Please follow this video – https://youtu.be/5ZwO_Cwzy14?feature=shared

Best Regards,
8Theme’s Team

Hello, @costas,

We can’t log in using the credentials you provided, unfortunately. Please check wp-admin access.

Also, we would recommend you apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello Aasim Pathan,

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello Bagwani,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Sahil,

We appreciate your prompt response.

1/ We’ve removed the Apply Filter via Appearance > Widgets > Shop sidebar for you. Please clear cache and check how filters work now.

2/ We’ve checked and removing here – https://gyazo.com/b8d9cde96c1152e646ec3bf9937aae47 works fine. Please record a video of your actions and the problem.

3/ All standard filters are accessible under Appearance > Widgets. Should you wish to integrate a custom filter, you may consider using a third-party plugin or, if you have the requisite skills, develop custom code yourself. Could you please specify if you have a particular custom filter in mind?

Best Regards,
8Theme’s Team

Hello Chandru,

Thank you for reaching out to us.

The Archive Product element that you added on this custom page was created to achieve pages, please read here https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
On the custom page, you can use the Product Grid element – https://gyazo.com/a6264faec2d184d661a6090f9290a9a6

Best Regards,
8Theme’s Team