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Viewing 30 posts - 54,811 through 54,840 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:51

    Contact your hosting provider support and ask them to increase – http://prntscr.com/jqmvog

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:47

    Hello,

    Do you get the same problem with new products?
    About testimonials, try to disable all 3rd-party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:39

    Hello,

    In this case, I would recommend you to contact the plugin author.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:36

    Hello,

    Please provide us with site URL and temporary wp-admin access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:30

    Please disable BWS CAPTCHA plugin. Do you use Advanced cache plugin or similar?
    Provide us with temporary wp-admin and FTP access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 10:59

    You can use this code:

    .main-nav .menu>li>a {
        padding: 16px 11px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 10:22

    It was our bug. Thank you for the report about it. The problem will be fixed in new theme versions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 10:18
    .item-design-mega-menu .nav-sublist-dropdown .item-level-1.menu-item-has-children {
        border: none;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 10:13

    Hello,

    Redux Framework plugin enables the Theme Options module and is required for correct work of theme.
    I’ve checked your site via gtmetrix, and would recommend you to read these articles:
    http://diywpblog.com/wordpress-optimization-remove-query-strings-from-static-resources/
    http://www.laplacef.com/2014/05/24/how-to-defer-parsing-javascript-in-wordpress/
    Please provide us with temporary wp-admin access in the Private Content area, maybe we will be able to help you a bit more after checking your settings and plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 10:03

    Hello,

    1. You need to translate parent theme. Place translations files into /wp-content/languages/themes folder. Save these files with your language name and woopress theme suffix, e.g woopress-de_DE.po.
    I would recommend you to use Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for woopress theme).
    2. Please read this article https://docs.woocommerce.com/document/woocommerce-localization/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 09:56

    Thanks for screenshots. Unfortunately, there is nothing much we can do about it as this is due to the font’s hinting. Different OS/Browser combinations will result in different renders of the same font. You can find more information about fonts behavior in different browsers via google.
    In this case, the best way to fix the problem and achieve correct displaying your content in different browsers is find out appropriate settings for the text content of banners.
    For now, I can’t say for sure what exact combination of settings should be used; http://prntscr.com/jqkh3a let us know once we finish the editing of this page, so we can make some tests.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 09:30

    Hello,

    With latest theme version (4.5) you need to use the latest version of woocommerce (3.4.1).
    Have you deleted “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files, before uploading theme files? If not, open theme folder via FTP and delete the woocommerce folder then upload the new one from the latest theme package.
    If you use a child theme, some problem can be caused by custom changes there. Enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.

    Also, note that from the 4.0 update, all the custom styles come not like inline CSS but as styles from separate file – dynamic.css (to speed up the site loading). If you created child theme before 4.0 update you need to create the dynamic.css file in royal-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in royal-child/functions.php file. Then go to Theme Options and re-save them.

    Do not forget to clear cache before checking result of any changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 09:17

    Do you mean an order of menu elements? https://gyazo.com/bb914ae5e58570d84b49c0e65708d993

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 09:15

    Hello,

    Please try to activate parent theme on site (Appearance > Themes) and check if problems persist. Also, temporarily disable all 3rd-party plugins to be sure that no one of them is a reason for problems. Let me know results.
    On my test site, the search and menu work fine, so to fix it on your site we need to find out what caused problems.

    P.S. Your settings won’t be lost after changing the active theme on site, but you can export theme options to file via Theme Options > Import/Export > Import or Export your theme configuration. Some widgets may change positions, so I would recommend you check where every widget is placed in Appearance > Widgets or you may open widgets in a new browser tab, before the parent theme activation, to be able to compare widgets position after changing the active theme to child theme back.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 09:08

    Hello,

    Please provide us with temporary wp-admin access in the Private Content area so we can take a closer look.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 09:06

    Hello,

    Sorry for the delay due to the weekends.
    Please provide us with a link to the page where the prettyphoto is added.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:59
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:53

    I can’t say for sure why it happened, because do not know what exactly was done to transferring from the dev to live site from your side. But I am glad that the problem is solved.
    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:47

    Hello,

    Please add this code in Global custom css:

    .woocommerce-checkout .shop_table {background: #42204d;}
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:42

    Hello,

    I do not see the problem on our demo. Make sure that version of your browser is not very old. Also, you use other fonts and styling settings compare to our demo.
    Please provide us with temporary wp-admin access in the Private Content so we can take a closer look and help you with the problem fixing.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:31

    Hello,

    Sorry for the delay due to the weekends.
    Thanks for the explanation. Unfortunately, there is no possibility to add one more menu in another way as you done. But more items can be added to the existing menu http://prntscr.com/jqjbgv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:21

    Hello,

    Fixed. Please, clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:20

    Hello,

    Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 08:14

    Hello @anantvarun,

    Looks like your Theme Options weren’t transferred correctly. I’ve imported Theme Options from the dev site to live site. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 07:58

    Hello,

    We plan to release only critical updates for this theme (like compatibility with WC plugin). You’ll be able to find updated theme archives on the Downloads page.
    Please provide us with temporary wp-admin and FTP access so we can take a closer look at the problem with the contact form.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 07:50

    Hello,

    Sorry for the delay due to the weekends.
    Please, make sure you have checked all the server requirements before the installation – http://prntscr.com/jqit53 https://www.8theme.com/demo/docs/royal/
    In your case, upload_max_filesize should be increased. Ask your hosting provider support about help with this.

    If you have downloaded the whole theme package, you will find there such files after extracting: Royal_Theme.zip file which is the WordPress theme, Translation files folder, Documentation folder, Patterns, PSD folder, Files for import. Choose Royal_Theme.zip file to install the theme via admin panel.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 07:43

    Hello,

    You can change this text via translation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ for example – http://prntscr.com/jqirqb or rewrite no-products-found.php file (xstore/woocommerce/loop) via the child theme https://codex.wordpress.org/Child_Themes

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 07:30

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 07:25

    Hello @tkisdroid,

    What OpenSSL system library version do you use?
    Please contact your hosting provider and make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server.

    Regards

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    Viewing 54,840 results - 54,811 through 54,840 (of 68,227 total)
Viewing 30 posts - 54,811 through 54,840 (of 68,227 total)
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