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Viewing 30 posts - 54,811 through 54,840 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 16:05

    Hello,

    Thanks for the explanation.
    Our theme uses woocommerce reviews functionality and contains required reviewCount and ratingValue properties. SEO plugin can make some effect on it. For more information, I would recommend you to contact Woocommerce support or SEO plugin author, if you use such plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 16:00

    Is your live site a full copy of demo site? I can see that your Theme Options are different. Make sure you correctly transferred theme from dev site to live site.
    Also, I would recommend you to contact server admin and ask to check all your files. Looks like functions.php files, of demo site and live site, contain malware code, (that is not contained in theme archive, which can be downloaded on ThemeForest).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 14:51

    You’re welcome!
    Activation of the theme is required. Theme can’t be used without it.
    To give you a solid response I need to take a closer look at the live site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 14:41

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 14:10

    Please enter your purchase code here- http://prntscr.com/jpikc4 Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:47

    Hello,

    I do not see the problem on your site https://prnt.sc/jpi855

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:29

    Hello,

    Here is our documentation -https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Please describe your translation problem in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:27

    My pleasure 🙂
    Have a good day too.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:26

    Hello,

    Internal Server Error is related to server configuration. We recommend you to contact your hosting provider support and ask them to check error log if there are any notices regarding that error. Perhaps some PHP values need to be increased.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:22

    Sorry, but your request is a bit unclear for me. Could you, please, describe the desired result in details? How should menus look on the home page and other pages?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:18

    Hello,

    Sorry for screenshots, this https://prnt.sc/jpdk29 should be changed to https://prnt.sc/jpdk6b.
    You need to create empty headers folder in your child theme folder. Add standard.php file inside headers folder of the child theme. Here is the new content of standard.php file:

    <?php 
        $ht = etheme_get_header_type();
        $color = etheme_get_header_color();
        $menu_class = 'menu-align-' . etheme_get_option('menu_align');
    ?>
    
    <div class="header-wrapper header-<?php echo esc_attr( $ht ); ?> header-color-<?php echo esc_attr( $color ); ?>">
        <?php get_template_part('headers/parts/top-bar'); ?>
        <div class="header-bg-block">
            <header class="header main-header">
                <div class="container">
                    <div class="container-wrapper">
                        <div class="header-logo"><?php etheme_logo(); ?></div>
                        <div class="header-widgets">
                            <?php etheme_option('header_custom_block'); ?>
                        </div>
                        <?php etheme_shop_navbar( 'header' ); ?>
                        <div class="navbar-toggle">
                            <span class="sr-only"><?php esc_html_e('Menu', 'xstore'); ?></span>
                            <span class="et-icon et-burger"></span>
                        </div>
                    </div>
                </div>
            </header>
            <div class="navigation-wrapper">
                <div class="container">
                    <div class="menu-inner">
                        <div class="menu-wrapper <?php echo esc_attr($menu_class); ?>">
                            <?php et_show_secondary_menu(); ?>
                            <?php etheme_get_main_menu(); ?>
                        </div>
                    </div>
                </div>
            </div>
        </div>
        <?php if((!function_exists('dynamic_sidebar') || !dynamic_sidebar('header-banner'))): ?>
        <?php endif; ?>
    </div>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:11

    We need FTP access (FTP hostname, FTP username, FTP password). Ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:09

    Yes, there is no possibility to add submenu only on one page, you need to create a new menu structure with all elements of main menu + new submenu items and select this menu via Page Layout settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 13:05

    Hello,

    Please note, that changing activation limit from our side can’t make any effect on the functionality of your sites.
    Have you activated theme using your purchase code in Theme Options?
    I am not sure what caused these problems, but if you provide temporary wp-admin access to the demo site, we will take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 12:54

    Every page has Page Layout settings, which work individually for pages.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 12:42

    Hello,

    You can create a new menu and set it on your home page https://prnt.sc/jph7zu or your menu can be added on the page using element – http://prntscr.com/jph8ya

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 12:15

    Thanks for the screenshot. Please provide FTP access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 12:10

    Hello,

    You can set “Custom mobile navigation for this page” (Edit page > Page Layout).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 11:04

    Hello,

    1. Cache doesn’t relate to theme, it can be browser or server settings.
    About your screenshots:
    1-4) add this code in Theme Options > Custom css > Global Csutom css:

    @media only screen and (max-width: 992px){
    .header-wrapper .header-logo {
        top: 0px;
    }
    .header-logo {
        margin-top: -10px;
    }
    .header-wrapper {
        padding-bottom: 40px;
    }
    }

    2. I can see the image – http://prntscr.com/jpfvkz

    3. You may ignore these symbols, or hover over it and follow recommendations – http://prntscr.com/jpfw9y (this is notice, not an error).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 10:20
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 10:18

    Hello,

    You can use this custom css code:

    .woocommerce-checkout #wpgdprc_field input[type="checkbox"] {
        margin-left: -35px;
    }
    .woocommerce-checkout #wpgdprc_field label {
        margin-left: 35px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 10:09

    Hello,

    I can not see your screenshots.
    To change the description you need to enable Excerpt http://prntscr.com/jpf5zi and edit your posts https://prnt.sc/jpf6bn
    Excerpt length (words) can be changed in Theme Options > Blog & Portfolio > Blog Layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 10:04

    Please check if the same problems persist only with our theme or with a default theme too (WC theme – Storefront).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 10:00

    Hello,

    By default, there is no option to change the search to the icon, this request additional customization. Copy standard.php file from xstore/headers to child-theme/headers folder and change this https://prnt.sc/jpdk29 to https://prnt.sc/jpdk29 (this code should be deleted https://prnt.sc/jpdjw9)
    + add this code in Theme Options > Styling > Custom css > Custom css for desktop:

    .navbar-header .header-search {
        order: -1;
    }
    .navbar-header {
        display:  flex;
    }
    .navbar-header.show-in-header > * {
        padding: 0 1em 0 0;
    }
    .navbar-header.show-in-header > *:last-child {
        padding-right:  0;
    }
    

    To align your text to center, you need to change this code (Header custom HTML):

    <div class="row">
    <div class="col-md-6">
    <p style="font-size: 17px; color: #232f3e;"><i class="fa fa-phone" style="font-size: 19px; margin-right: 10px;"></i>Kontaktna številka <span style="color: #232f3e; font-weight: bold;">051 385 324</span></p>
    </div>
    </div>

    to:

    <div class="row custom-contact-information">
    <p style="font-size: 17px; color: #232f3e; text-align: center"><i class="fa fa-phone" style="font-size: 19px; margin-right: 10px;"></i>Kontaktna številka <span class="contact-number" style="color: #232f3e; font-weight: bold;">051 385 324</span></p>
    </div>
    

    and delete previouse custom css code http://prntscr.com/jpf0xb then let me know I will give you a new one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 09:04

    Yes, you need to use custom css code to hide the input.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 09:01

    I will create a report for this request and forward this to our developers for a review. I can’t say whether this will be added in the future, but I will be sure to bring it to our developers attention for you. Let us know if you need anything further.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 08:51

    Your settings won’t be lost after changing the active theme on site, but you can export theme options to file via Theme Options > Import/Export > Import or Export your theme configuration. Some widgets may change positions, so I would recommend you check where every widget is placed in Appearance > Widgets or you may open widgets in a new browser tab, before the parent theme activation, to be able to compare widgets position after changing the active theme to child theme back.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 08:43
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 08:40

    Please go to framework/theme-functions.php > find function – etheme_top_links and rewrite it via your-child-theme/functions.php file http://prntscr.com/jpdzda

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2018 at 08:38

    Hello,

    Unfortunately, there is no the dark version, so you need to make changes for the content styling via Theme Options.

    Regards

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    Viewing 54,840 results - 54,811 through 54,840 (of 68,187 total)
Viewing 30 posts - 54,811 through 54,840 (of 68,187 total)
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