Hello,

Please make sure that XStudio Studio is activated via Theme options > General https://prnt.sc/MLeyImaFEaLh

Warm Regards,
The 8Theme Team

Hello Aishik,

We appreciate your prompt response.

WooCommerce > Settings > Accounts & Privacy > unselect “When creating an account, automatically generate a username from the customer’s email address”
https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please click on the settings button here – https://prnt.sc/Lf_ICH-KOLpj > Preview settings and select a product https://gyazo.com/96e3023ff7e25b1592aa6e8b2e83a7d0

Best Regards,
8Theme’s Team

Hello Malcolm,

Please test how it works in the Chrome browser incognito window, this is important, and let us know.

“Access to my website serves no purpose!” – yes, we asked for access to your account on our site, because other our customers do not have this problem.

Best Regards,
8Theme’s Team

Hello Aishik,

Thank you for reaching out to us. To enable the Login and Register tab in the store Sign In section as seen in our demo website, please follow this article: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best Regards,
8Theme’s Team

Hello Malcolm,

Thank you for reaching out to us.

What browser do you use? Additionally, it would be helpful if you could provide a video recording of the actions you are taking and the issue you are encountering. Please also grant access to your account through the private area.

We look forward to your response to assist you further.

Best Regards,
8Theme’s Team

Dear @Anastasiia,

We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-3qSPNc23KD – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Warm Regards,
The 8Theme Team

Hello Mario,

Thank you for reaching out to us with your query.

Could you please record a video of your actions and the issue?

Best Regards,
8Theme’s Team

Hello BSM,

Thank you for reaching out to us and for choosing XStore for your needs.

Regarding your inquiry, we suggest that you contact the support teams of Woopayments and WooCommerce https://wordpress.org/support/plugin/woocommerce/ plugins directly, as they are best equipped to assist you with their specific products. Please note that our support scope is limited to issues directly related to our theme.

Maybe this article will be helpful – https://elementor.com/help/wordpress-rest-api-is-unavailable/ or https://www.google.com/search?q=your+store+is+not+driven+by+wordpress+or+rest+api+is+disabled.+woocommerce&oq=your+s&aqs=chrome.0.69i59j69i57j0i512l3j69i60l3&sourceid=chrome&ie=UTF-8

We appreciate your understanding and are here to assist with any theme-related questions you might have.

Warm Regards,
The 8Theme Team

Hello Sahil,

Thank you for reaching out to us. It appears that your inquiry is not related to our theme. You will achieve the same result regardless of the theme activated on your site. We recommend that you contact the WooCommerce support team for further assistance. You can reach them at: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Jordan Laub,

Thank you for reaching out to us. We appreciate your interest in customizing the XStore Minimal Electronics Demo. Unfortunately, we do not provide PSD files for our demos, including the stock logos. We recommend using graphic design software to create or edit logos to suit your specific needs.

If you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Imran Khalid,

Thank you for reaching out to us with your concerns regarding the theme on your staging website. We appreciate your detailed description of the issues you are encountering, and we are here to assist you in resolving them.

1,2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

3/ https://gyazo.com/2ed5dede9dbb8227a4e9ac5e7b2d4a9a There is no such option, unfortunately.

Best Regards,
8Theme’s Team

Hello Alpha111,

Thank you for reaching out to us with your concern.

To better assist you, we kindly request that you provide us with a video recording of the actions you are taking and the issue you are encountering. Additionally, please inform us of the browser you are currently using.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best Regards,
8Theme’s Team

Hello Bilal EL haj,

We appreciate your prompt response.

Please check “test” product on your site now.

Read more about variable products – https://woocommerce.com/document/variable-product/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello MEXESS,

Please provide screenshots and URLs for better understanding.

Kind Regards,
8theme team