Hello Gand,

We hope this message finds you well. We regret to hear that you are experiencing issues with updating the XStore Core.

Please read this article https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

Additionally, update the theme first and only after that the code plugin.

Best Regards,
8Theme’s Team

Hello Fardin,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Danish,

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54.

After that check again.

If this doesn’t solve the issue, please provide the URL, temporary wp-admin, and FTP access. We need to take a closer look to be able to give any further suggestions.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Fardin,

Thank you for reaching out to us with your concerns.

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check the result.

Best Regards,
8Theme’s Team

Hello Elhadj07,

Thank you for reaching out to us with your queries. Please submit different questions via separate topics or name your screenshots according to numbers of your questions.

1/ Theme Options > WooCommerce > Checkout > Privacy Policy > https://prnt.sc/gEXrt9tCR57n

https://prnt.sc/XwjvcIRa0d17 – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

and https://prnt.sc/t5yyfaEBl6FX (edit Cart page using Elementor).

2/ Please check the Cart page now – https://prnt.sc/3s2fuSCmLfls (we’ve edited Cart page using Elementor).

Best Regards,
8Theme’s Team

Hello cocofu,

You can add custom Tabs via XStore Builders > Single Product Builder > Tabs element > add a custom tab – https://prnt.sc/iDnJuAzhV3sc

Best Regards,
8Theme’s Team

Hello cocofu,

We hope this message finds you well. We would like to inform you that the “Description after content” feature is currently not available in the Archive Builder via Elementor. We are planning to include this feature in one of our upcoming updates.

Thank you for your understanding and patience.

Best Regards,
8Theme’s Team

Hello cocofu,

Thank you for reaching out to us with your concern.

Yes, there is no such possibility, by default, but you can use XStore Builders > Archive builder via Elementor > create different templates for different categories and set different content there.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Alpha111,

Additional customization is outside the scope of our basic support.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Hello, Vijith,

Thank you for reaching out to us with your concern.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Best Regards,
8Theme’s Team

Hello, Bagwani,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Amineo,

Thank you for reaching out to us.

To update the category miniature, please navigate to the Dashboard, select ‘Products’, then ‘Categories’, choose the category you wish to edit, and proceed to change the miniature as needed.

Best Regards,
8Theme’s Team

Hello fahd,

We kindly request that you reach out to our development team via the email address provided in the Private Content section.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concern.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Bagwani,

We appreciate your prompt response.

We’ve added custom CSS code – https://prnt.sc/5Y309ikDLVyo But maybe Elementor support will be able to sagest you a better solution – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team