Forum Replies Created

Viewing 30 posts - 53,611 through 53,640 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 08:28

    Hello @queenb123,

    Try to disable all the third-party plugins that do not come bundled with our theme and check if you still have the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 08:26

    Hello,

    It was a cache problem. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 07:38

    Hello,

    Main Navigation color you can change via Theme Options > Typography > Page. If the color needs to be changed only on the separate page, you need to add custom css code in Custom css for page area http://prntscr.com/k7thu3
    Provide us with your site URL and we will be able to give the custom code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 07:31

    Hello,

    You’re welcome!
    We’ve uploaded theme via FTP without problems.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 07:28

    Hello,

    Theme Options > Products Page Layout > Layout > select layout with sidebar + make sure that sidebar is not disabled on Shop page http://prntscr.com/k7teae
    or provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 07:23

    Hello,

    Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 07:21

    Hello,

    Please use this code:
    .woocommerce-Price-amount.amount {font-family: Montserrat; }
    Do not forget to clear cache before cheking.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 07:14

    You’re welcome!
    Have a nice day too.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2018 at 07:13

    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 15:48

    Make sure that Brands are enabled in Theme Options > General > Layout.
    Also, try to disable all 3rd-party plugins to check if one of them causes the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 15:44

    You’re welcome!
    Please read this article – https://docs.woocommerce.com/document/shop-currency/
    Currency Settings relate to woocommerce, so it would be better to contact WC plugin support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 15:02

    Please read this article https://codex.wordpress.org/Debugging_in_WordPress

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 14:59

    Hello @msjackiemack,

    Great.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 14:31

    Theme Options > E-commerce > Product page Layout > Product content elements

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 14:11

    Hello,

    “Close first tab by default” you can find in Theme Options > E-commerce > Single product page.
    The position of Size guide can be changed only via additional customization. Copy description.php file (xstore/woocommerce/single-product/tabs) into same folder in your child theme and add etheme_size_guide(); http://prntscr.com/k7i59e
    then add this code in child-theme/functions.php

    add_action('wp', 'customize_template_hooks', 65);
    function customize_template_hooks () {
        remove_action( 'woocommerce_single_product_summary', 'etheme_size_guide', 21 );
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 14:05

    Hello,

    Theme Options > E-commerce > Single product page > Show product categories

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 13:50

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 13:20
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 12:59

    Hello,

    You’re welcome! Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 12:46

    Hello @msjackiemack,

    You’re welcome!
    Would you mind to rate our product: https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 12:44

    Hello,

    Please provide screenshot for better understanding.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 12:42

    Hello,

    You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only. Read more – https://themeforest.net/licenses/standard
    To activate the theme on new site, you need to deactivate it on old site (via Theme Options).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 12:28

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 10:16

    These settings work for desktop and mobile http://prntscr.com/k7ez3y so likely them cause your problem. Please try to change px to vh, vw or % https://www.w3schools.com/cssref/css_units.asp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 10:11

    Hello,

    please provide screenshots for better understanding your problems.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 10:00

    Hello,

    In console, we can see error that relates to one of your plugins http://prntscr.com/k7ep75 Please try to disable all 3rd-party plugins and then check the registration.
    Also, ask your host to check mail logs to find the reason why your site doesn’t send emails. They should find some errors if there are any.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 09:48

    Please provide us with FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 09:46

    Hello,

    Thanks for the explanation.
    There is no such possibility, by default. This request additional customization that is out of our support scope.
    Also, you can contact woocommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 09:36

    Unfortunately, there is no such possibility.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2018 at 09:33

    Hello,

    Have you tied to use Responsive Options in Column settings?
    https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/

    Regards

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    Viewing 53,640 results - 53,611 through 53,640 (of 68,187 total)
Viewing 30 posts - 53,611 through 53,640 (of 68,187 total)
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