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Login details not coming through - by tarbagill

This topic has 6 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

tarbagill

Participant

July 17, 2018 at 07:35

Hello,

I’m struggling to get my head around the register bit for almost a day…

The login details are not going to the email.

I followed the instruction for the Registration page, but not sure if I’m sure if I’m suppose to do more…

Be grateful for any help, please.

Please, contact administrator
for this information.

#196789 Copied Theme version: latest WooCommerce version: latest

5 Answers

Rose Tyler

Support staff

July 17, 2018 at 10:00

Hello,

In console, we can see error that relates to one of your plugins http://prntscr.com/k7ep75 Please try to disable all 3rd-party plugins and then check the registration.
Also, ask your host to check mail logs to find the reason why your site doesn’t send emails. They should find some errors if there are any.

Regards

#196817 Copied

tarbagill

Participant

July 17, 2018 at 11:07

Thank you Rose, I will try that 🙂

#196825 Copied

Rose Tyler

Support staff

July 17, 2018 at 12:28

You’re welcome.

Regards

#196828 Copied

tarbagill

Participant

July 18, 2018 at 08:09

Hello,

Sorry… me again.. I just want to make sure that I’m not missing anything… For the registration form to be filled in and for the person to receive details about their new account… Am I right that I should have a pluggin such as Form 7.

#196889 Copied

Olga Barlow

Support staff

July 18, 2018 at 14:07

Hello,

Registration and contact form are 2 different things. You should not have Contact Form 7 plugin to make registration work. You can use that plugin if you want to create the custom contact form.

To find out why your users do not get emails contact your hosting provider and check mail logs, make sure that main function works fine from the server side.

Regards

#196924 Copied
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