Hello,
Please provide temporary wp-admin access so I can take a closer look.
Regards
Hello,
Please provide temporary wp-admin access so I can take a closer look.
Regards
Hello,
XStore 5.0 was major update and we changed a lot of things https://xstore.8theme.com/update-history/
Please delete the previouse custom css code and let me know, I will provide a new css code.
Regards
Hello,
Have you changed header type http://prntscr.com/l22r7s ?
Please provide screenshots for better understanding the desired result and temporary wp-admin access.
Regards
Hello,
I’ve created “test page” http://prntscr.com/l21ydv Please check settings for the first row on the page, Page Layout and custom css for page http://prntscr.com/l21yzj
Regards
Hello @beerbefore,
On Downloads page, you can find old (1.0.23) and new (1.1.3) versions – http://prntscr.com/l21is9
Regards
Hello,
We are theme support and we are able to help you only with issues related strictly to our theme.
I would recommend you to contact author of the plugin. Also, here is screenshot of browser console from your site http://prntscr.com/l217qe
Regards
Hello,
Please provide temporary wp-admin access and I will create an example on your site.
Regards
You’re welcome!
Have a nice day.
Regards
Hello,
You can use translation (for example Loco Translate plugin) to change the text without editing php files.
backend – woopress/framework/theme-options.php http://prntscr.com/l1zv5o – this can’t be done via child theme so changes there need to be repeated after every theme update.
frontend – theme/framework/woo.php http://prntscr.com/l1zvon, theme/woocommerce/loop/sale-flash.php http://prntscr.com/l1zw39 (function should be copied to child-theme/function.php and have to become changed there, the file also should be copied with the same directory tree to your child-theme).
Feel free to ask if you have any other questions
Regards
Hello,
Your site under maintenance mode, so I can’t check it. Please provide temporary wp-admin access.
4. Please describe the desired result in more details.
Regards
Hello,
Thanks for the reply.
1. Have you changed credentials? Unfortunately, I can’t log in. Please provide us with correct wp-admin access.
Also, make sure that for menu items without images, “Background” is selected here – http://prntscr.com/l1zesn
2. Thanks for the screenshot. I will take a closer look once get correct wp-admin access.
3. Thank you for letting us know 🙂
4. You can use this custom css code:
.single-product .product-content .price {
display: none;
}
Also, try to disable our “Move product name in breadcrumbs” option http://prntscr.com/l1zgyr
Regards
Hello,
Do you have the problem with our theme only or with default WC theme (Storefront) too? Do you use an additional plugin for redirect?
We are theme support and we are able to help you only with issues related strictly to our theme.
Regards
Hello,
Sorry for the inconvenience.
Please go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
Either go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
Either go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
Either go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Dear @cruzgab,
We need FTP access (FTP hostname, FTP username, FTP password) to be able to enable WP debug. Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
Regards
Hello,
Please download the plugin from this page https://www.8theme.com/download-plugins/
Let us know if you need any further assistance
Regards
You’re welcome!
Regards
Hello,
Please change the previous code to:
@media (max-width: 480px) {
.slide-item .product .star-rating, .products-grid .product .star-rating, .products-page-cats {
display: block;
}
.single-product #reviews .comment_container {
border: none;
}
.single-product .comment_container .description {
margin-top: 10px;
}
.single-product .comment_container .adsw-gallery {
padding-left: 0px;
}
.single-product #reviews ol.commentlist li {
float: left;
margin-top: 15px;
}
}
Regards
Hello,
Are you sure that the update needs to be done on your production site? Some styling will be changed and we do not remember how looks all elements on your site. It would be better for you to create the full copy of your site.
To make the update we need FTP access (FTP hostname, FTP username, FTP password) also. Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
Regards
Hello,
If you have the problem only with child theme, it means some changes in files of child theme causes the problem. Try to enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Regards
Hello,
Thanks for the notice.
New version of the plugin will be uploaded here – https://www.8theme.com/download-plugins/ soon.
To get autoupdate for the plugin go to Dashboard > Updates > Check Again.
Regards
Hello,
XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles. If you check the updated demo https://xstore.8theme.com/ you’ll see that we made some update of the theme styles (line heights, paddings, font-sizes, input backgrounds, product title text-transform etc). That’s why these updates also appeared at your site.
Please go to Theme Options > Single Product Page > Page Layout > Move product name in breadcrumbs.
Feel free to ask if you have any other questions.
Regards
Hello,
1) Please clear cache and check the menu one more time. Also, provide screenshot for better understanding the desired result.
2) Please provide us with temporary wp-admin and FTP access so we can take a closer look.
Regards
Hello,
Please add this code in style.css file of your child theme:
@media (max-width: 480px) {
.slide-item .product .star-rating, .products-grid .product .star-rating, .products-page-cats {
display: block;
}
.single-product #reviews .comment_container {
border: none;
}
.single-product .comment_container .description {
margin-top: 10px;
}
.single-product .comment_container .adsw-gallery {
padding-left: 0px;
}
}
Regards
Hello,
I am glad that your problem was solved.
Have a nice day.
Regards
Hello @bimax,
Do you have this problem with parent theme? Have you tried to activate default WC theme – Storefront?
Please try to disable all 3rd party plugins.
We are theme support and we are able to help you only with issues related strictly to our theme.
Regards
You’re welcome!
Regards
Hello,
By default, there is no possibility to add custom font in Theme Options, this request additional customization (additional customization in source code is out of our support scope).
You may use css code in Theme Options > Styling > Custom css or style.css file of child theme, for example:
@font-face {
font-family: "Open Sans";
src: url("/fonts/OpenSans-Regular-webfont.woff2") format("woff2"),
url("/fonts/OpenSans-Regular-webfont.woff") format("woff");
}
set own path to font
and then you will be able to aply the font for elements via custom css code.
Menu font size you can change via Theme Options > Typography > Page > Main Navigation.
Regards