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Viewing 30 posts - 52,561 through 52,590 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 12:46

    Hello,

    Please provide temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 12:36

    Hello,

    XStore 5.0 was major update and we changed a lot of things https://xstore.8theme.com/update-history/
    Please delete the previouse custom css code and let me know, I will provide a new css code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 12:14

    Hello,

    Have you changed header type http://prntscr.com/l22r7s ?
    Please provide screenshots for better understanding the desired result and temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 11:14

    Hello,

    I’ve created “test page” http://prntscr.com/l21ydv Please check settings for the first row on the page, Page Layout and custom css for page http://prntscr.com/l21yzj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 10:41

    Hello @beerbefore,

    On Downloads page, you can find old (1.0.23) and new (1.1.3) versions – http://prntscr.com/l21is9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 10:19

    Hello,

    We are theme support and we are able to help you only with issues related strictly to our theme.
    I would recommend you to contact author of the plugin. Also, here is screenshot of browser console from your site http://prntscr.com/l217qe

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 10:13

    Hello,

    Please provide temporary wp-admin access and I will create an example on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 09:30

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 09:11

    Hello,

    You can use translation (for example Loco Translate plugin) to change the text without editing php files.
    backend – woopress/framework/theme-options.php http://prntscr.com/l1zv5o – this can’t be done via child theme so changes there need to be repeated after every theme update.
    frontend – theme/framework/woo.php http://prntscr.com/l1zvon, theme/woocommerce/loop/sale-flash.php http://prntscr.com/l1zw39 (function should be copied to child-theme/function.php and have to become changed there, the file also should be copied with the same directory tree to your child-theme).
    Feel free to ask if you have any other questions

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 08:12

    Hello,

    Your site under maintenance mode, so I can’t check it. Please provide temporary wp-admin access.
    4. Please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 08:03

    Hello,

    Thanks for the reply.
    1. Have you changed credentials? Unfortunately, I can’t log in. Please provide us with correct wp-admin access.
    Also, make sure that for menu items without images, “Background” is selected here – http://prntscr.com/l1zesn
    2. Thanks for the screenshot. I will take a closer look once get correct wp-admin access.
    3. Thank you for letting us know 🙂
    4. You can use this custom css code:

    .single-product .product-content .price {
        display: none;
    }

    Also, try to disable our “Move product name in breadcrumbs” option http://prntscr.com/l1zgyr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 07:36

    Hello,

    Do you have the problem with our theme only or with default WC theme (Storefront) too? Do you use an additional plugin for redirect?
    We are theme support and we are able to help you only with issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 07:32

    Hello,

    Sorry for the inconvenience.
    Please go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 07:31

    Hello,

    Either go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 07:30

    Hello,

    Either go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 07:29

    Hello,

    Either go to Dashboard > Updates > press force check and update plugin then. Or update it manually using archive https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 07:24

    Dear @cruzgab,

    We need FTP access (FTP hostname, FTP username, FTP password) to be able to enable WP debug. Please ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2018 at 07:05

    Hello,

    Please download the plugin from this page https://www.8theme.com/download-plugins/
    Let us know if you need any further assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 16:31

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 15:34

    Hello,

    Please change the previous code to:

    @media (max-width: 480px) {
        .slide-item .product .star-rating, .products-grid .product .star-rating, .products-page-cats {
            display:  block;
        }
        .single-product #reviews .comment_container {
            border: none;
        }
        .single-product .comment_container .description {
            margin-top: 10px;
        }
        .single-product .comment_container .adsw-gallery {
            padding-left: 0px;
        }
        .single-product #reviews ol.commentlist li {
            float: left;
            margin-top: 15px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 15:31

    Hello,

    Are you sure that the update needs to be done on your production site? Some styling will be changed and we do not remember how looks all elements on your site. It would be better for you to create the full copy of your site.
    To make the update we need FTP access (FTP hostname, FTP username, FTP password) also. Please ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 15:26

    Hello,

    If you have the problem only with child theme, it means some changes in files of child theme causes the problem. Try to enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 15:24

    Hello,

    Thanks for the notice.
    New version of the plugin will be uploaded here – https://www.8theme.com/download-plugins/ soon.
    To get autoupdate for the plugin go to Dashboard > Updates > Check Again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 13:42

    Hello,

    XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles. If you check the updated demo https://xstore.8theme.com/ you’ll see that we made some update of the theme styles (line heights, paddings, font-sizes, input backgrounds, product title text-transform etc). That’s why these updates also appeared at your site.
    Please go to Theme Options > Single Product Page > Page Layout > Move product name in breadcrumbs.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 11:20

    Hello,

    1) Please clear cache and check the menu one more time. Also, provide screenshot for better understanding the desired result.
    2) Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 11:17

    Hello,

    Please add this code in style.css file of your child theme:

    @media (max-width: 480px) {
        .slide-item .product .star-rating, .products-grid .product .star-rating, .products-page-cats {
            display:  block;
        }
        .single-product #reviews .comment_container {
            border: none;
        }
        .single-product .comment_container .description {
            margin-top: 10px;
        }
        .single-product .comment_container .adsw-gallery {
            padding-left: 0px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 10:50

    Hello,

    I am glad that your problem was solved.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 08:27

    Hello @bimax,

    Do you have this problem with parent theme? Have you tried to activate default WC theme – Storefront?
    Please try to disable all 3rd party plugins.
    We are theme support and we are able to help you only with issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 08:06

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2018 at 07:33

    Hello,

    By default, there is no possibility to add custom font in Theme Options, this request additional customization (additional customization in source code is out of our support scope).
    You may use css code in Theme Options > Styling > Custom css or style.css file of child theme, for example:

    @font-face {
     font-family: "Open Sans";
     src: url("/fonts/OpenSans-Regular-webfont.woff2") format("woff2"),
            url("/fonts/OpenSans-Regular-webfont.woff") format("woff");
    }
    

    set own path to font
    and then you will be able to aply the font for elements via custom css code.

    Menu font size you can change via Theme Options > Typography > Page > Main Navigation.

    Regards

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    Viewing 52,590 results - 52,561 through 52,590 (of 68,187 total)
Viewing 30 posts - 52,561 through 52,590 (of 68,187 total)
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