Hello, Mirza Ahtsham,

Thank you for reaching out to us and for providing the video to illustrate the issue you are experiencing with the Mega Menu on your homepage.

What browser do you use?

Could you provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Lokman,

We’ve checked your site – https://orig*****kingdom.com/ and the Home page is correct https://prnt.sc/XXPMMNCS0MOt
It is not our theme on your screenshot, please provide the URL.

Best Regards,
8Theme’s Team

Hello Quixotic,

In this case, please provide videos of the problem and the correct work + temporary wp-admin access. We need to take a closer look.

Best Regards,
8Theme’s Team

Hello Vihaan,

Thank you for reaching out to us with your concerns regarding the XStore theme.

1/ We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.

Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

2/ Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Zamgra_Legacy,

You can do this in case your 2 sites are the same 1 project.

We adhere strictly to Envato’s licensing rules, where one license is applicable for one project.
If your sites collectively constitute a single project, then one license is sufficient.
If your domains of the same hosting are different projects, you need a few licenses.
Should you have any doubts or require further clarification, we recommend contacting Envato directly.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Have you changed wp-admin access? We can’t log in.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

1/ https://youtu.be/Qi0f1DWSH5U?feature=shared

2/ https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

3/ https://youtu.be/5ZwO_Cwzy14?feature=shared

4/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello OnlyCBD,

We hope this message finds you well. We wish to inform you that we have temporarily disabled the WP Rocket plugin on your website. Following this action, we have observed that the header is now functioning correctly.

Please take a moment to review the changes at your earliest convenience. Should you require further assistance or encounter any issues, we recommend contacting the support team of the WP Rocket plugin directly.

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Thank you for the temporary wp-admin access.

XStore Builders > Single product builder via Elementor > we’ve removed add-to-cart bar – https://prnt.sc/ofNnDJIY5qCu

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access and URL to provide from your screenshot?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us with your concerns.

1/ Do you mean the main images gallery on a single product page? It depends on column width, for example – https://prnt.sc/-fbivlrXrck0
You have a few single-product templates, so check the settings of others too, or let us know which one should we test for you.

2/ Concerning the template customization, we have tested one of your templates as shown here: https://prnt.sc/48-s97SYf8Ah. To change the color of the image, you will need to use a different image, as the settings for default icons do not allow color adjustments for images. This is not a theme problem.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Ameer,

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Ameer,

Thank you for providing the detailed video. The behavior you demonstrated is indeed correct and is how the Elementor editor is designed to function. We would like to clarify that this behavior is not dependent on the theme you are using; regardless of the theme, Elementor will remove elements immediately for all devices.

If you need to hide a specific element only on mobile devices, you can use the settings shown in this screenshot: https://prnt.sc/btUaeIUoYF5F

We would like to reiterate that the behavior you observed is not a bug but rather how element deletion works when using Elementor. We recommend watching some YouTube tutorials on responsive design with Elementor for further guidance.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Vijith,

Thank you for reaching out to us.

1/ What browser do you use?

2/ https://prnt.sc/TMALNMVX7kWE

Best Regards,
8Theme’s Team

Hello CasperTextil,

Thank you for reaching out to us with your concern.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/sport-demo-didnt-import-correctly-home-page-issu/#post-409437