We would like to remind you that we are still awaiting the temporary wp-admin access that was previously requested. Kindly provide this at your earliest convenience to facilitate our ongoing work.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 11:58
Dear Solyman111,
Could you please temporarily activate the Storefront theme on your website and check if you are experiencing the same issues? If the problems persist regardless of the theme, it is advisable to contact WooCommerce support, as the theme author cannot influence this.
Should the issue be isolated to our theme while others function correctly, we will investigate and address the matter promptly. We look forward to receiving the results of this test from you.
Thank you for reaching out to us regarding the issues you are experiencing with installing demos on the XStore theme.
We would recommend you use PHP 7.4 or 8.0 or 8.1.
Could you please provide the URL and temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 10:57
Hello Don,
Thank you for reaching out to us.
Do you have this issue with our theme only? Try to activate the default WooCommerce theme – Storefront (Appearance > Themes) and check the result.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 10:56
Hello, JustAnotherUser,
Thank you for reaching out to us with your queries.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Please note that access to our support forum is available only during a valid support period.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
August 12, 2024 at 08:51
Hello, Centuryminds,
Thank you for contacting us and for using XStore.
There is the error: “Allowed memory size of 268435456 bytes exhausted (tried to allocate 19446792 bytes) ” – To resolve this matter, we kindly ask that you contact your hosting provider and request their assistance in addressing this issue. Once it is resolved, you should be able to edit your page using Elementor without further difficulties.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 08:03
Hello, Bzzxzz,
We have noticed that our theme was assigned a low rating, and our subsequent request for a rating review has not yet received a response. We are concerned about this situation and are keen to resolve it.
Could you please advise us on the necessary steps to take in order for the rating to be reconsidered? We are committed to understanding your concerns and ensuring that our theme meets your expectations.
Thank you for your attention to this matter. We look forward to your prompt response.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 08:01
Hello, Bzzxzz,
We hope this message finds you well. We would like to clarify that the issue you have encountered is not a bug, but rather a result of specific configuration settings. To display two products on a mobile device, adjust your settings as follows: https://prnt.sc/0XjR4bRwR9s8
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 07:56
Hello RobertG,
We appreciate your prompt response.
Please do one more test: temporarily activate the default WooCommerce theme – Storefront (go to Appearance > Themes), and check the editor behavior after that.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 07:43
Hello Elijah,
Thank you for reaching out to us with your inquiries.
1/ The locked element is a part of the header builder.
We do offer the My account element for the page because we use the default WooComerce shortcode https://woocommerce.com/document/woocommerce-shortcodes/ – [woocommerce_my_account]
2/ Settings, including XStore “My account” page settings, you can find in WooCommerce > Settings > Accounts & Privacy.
The colors of buttons can be changed via Theme Options > Styling.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 07:39
Hello Solyman111,
We appreciate your prompt response.
We can’t log in. Have you changed credentials?
1/ Theme Options > Styling > edit settings for buttons.
2/ ” entering the username in Arabic. An error appears.” – you did not provide screenshots, but at first sight, it looks like something related to woocommerce plugin. Please try to activate the default WooCommerce theme – Storefront and check the result. Here is a link to WC support forum – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 12, 2024 at 07:09
Hello,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.
If this doesn’t help, please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 13:58
Hello, Bzzxzz,
We’ve imported the archive page template from the demo on your site.
We are not sure what the screen size is on your screenshot.
Please clear cache and test how the Shop page works for you now, and let us know.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 13:37
Hello Deplek,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Custom CSS code can be used to change styles. Please describe the desired result in more detail.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 12:49
Hello, DashDoor,
You currently have only one template in XStore Builders > Single product page via Elementor.
This means this template works for all products.
You can select the desired product for preview in XStore Builders > Single product page via Elementor > edit template > https://prnt.sc/97K-pPCyyNI9
Thank you for your prompt response. We kindly request that you assign the administrator role to the specified user. Please confirm once this has been completed.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 12:11
Hello, DashDoor,
Thank you for reaching out to us with your query.
XStore Builders > Single product page via Elementor > edit template > edit settings of element, for example – https://prnt.sc/taNg285BpNha
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
We can’t log in, unfortunately. Please provide the correct credentials.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 11:03
Hello Vordrob,
Thank you for reaching out with your request.
We are pleased to inform you that we have disabled the “Minimum Price Only” feature via Theme Options on your website as per your request. We kindly ask you to review the changes at your earliest convenience and let us know if everything meets your expectations.
2/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins or custom 3rd-party code.
Please check your checkout page now. We’ve disabled Advanced Layout via Theme Options > WooCommerce > Cart/Checkout Layout.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 10:27
Hello, Scal23,
Thank you for reaching out to us with your query.
We are pleased to inform you that we have successfully cleared the cache through the WooCommerce > Status > Tools pathway.
Please be aware that only categories and brands containing products are displayed. Ensure that products are appropriately assigned to their respective categories and brands to facilitate visibility.
Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 10:24
Hello Aman chourasiya,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 11, 2024 at 09:09
Hello Adeeb Ahmed,
We appreciate your prompt response.
Could you please confirm if the screenshots you provided were taken from the Home page? If not, we kindly request that you provide the URL of the appropriate page.
