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Viewing 30 posts - 49,411 through 49,440 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2019 at 07:06

    What FTP password should we use?
    Try to add those rules to your .htaccess file:

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 10M
    </IfModule>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 15:26

    It looks like a cache problem because the mentioned code is not visible on frontend via browser’s console > source. Please contact your hosting provider and ask to clear the cache of CDN and server cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 15:22

    Hello,

    Changes in js file still not visible on your site. We even tried to rename etheme.min.js file but changes are not visible via browser’s console https://prnt.sc/n94a26
    To be able to fix the problem on your site, we need to have an ability to see how changes affect the frontend. It looks like js is cached, so we can’t fix the problem.
    As I mentioned, the update of the theme will be released within a week. After the update, you need to clear the cache of CDN and the problem will be fixed.
    Please fix the situation with js caching or wait for the new version of XStore.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 14:32

    Where you have added the code? Do you use cache or CDN?
    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 13:59

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 13:55
    .single-product .page-heading {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 13:54

    Hello,

    This is additional functionality which is out of our support scope. You can maybe find a plugin that can provide this.
    Please note that we don’t give guarantee for full theme compatibility with all 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 13:47

    Please add !important;

    @media only screen and (max-width: 1030px) {
        .top-bar {
            display: block !important;
            padding: 8px 5px 5px 10px;
        }
    }

    Do not forget to clear cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 13:08

    Please watch this video – https://youtu.be/XO-PDvhPypc
    “Swatch position” you can select in Theme Options > Shop elements > Variation swatches.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 13:05

    Hello,

    Add this code in style.css file of child theme:

    @media only screen and (max-width: 1030px) {
        .top-bar {
            display: block;
            padding: 8px 5px 5px 10px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 13:03

    My pleasure 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 12:59
    .content-product .stock {
        border-radius: 100px;
        padding: 20px 15px;
        color:  black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 12:54

    Please replace the mentioned code by:

    @media only screen and (max-width: 992px) {
        .tax-product_cat .page-heading {
         margin-bottom: 0px;
         max-height: 300px;
        }
    }
    @media only screen and (max-width: 768px) {
        .tax-product_cat .page-heading {
         max-height: 200px;
        }
    }
    @media only screen and (max-width: 480px) {
        .tax-product_cat .page-heading {
         max-height: 100px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 12:46

    Hello,

    1) Try to use “Shop Page Banner content” area (Theme Options > Shop >
    Shop page Layout) or “After the products” area (Appearance > Widgets).
    Also, every Product category has “Description” and “Description after content” areas.
    You can add a content/static block into these areas depends on your needs.
    2) Install Loco translate plugin, change the text for English and disable Loco translate.
    Use CSS selector of the stock label to add your custom CSS. You can add custom CSS either in child theme’s style.css or Theme Options > Custom CSS.
    I do not see “out of stock” items on your site. If you need help with the custom CSS code, provide me link to page, where I will be able to see such product.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 12:06

    Hello,

    As I can see, pages can be edited – http://prntscr.com/n9157u http://prntscr.com/n915dh Is the problem solved?
    Clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 11:06

    You’re welcome!
    Have a nice day too.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 10:55

    Delete this custom CSS code – https://prnt.sc/n901z2 from Theme Options
    and this http://prntscr.com/n902pl from style.css file of the child-theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 10:39

    Please change this code

    @media only screen and (max-width: 480px) {
        .tax-product_cat .page-heading {
        background-size:  contain;
        margin-bottom: 0px;
        }
    }

    to

    @media only screen and (max-width: 480px) {
        .tax-product_cat .page-heading {
         background-size:  contain;
         margin-bottom: 0px;
         max-height: 100px;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 10:33

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 10:28

    This code can be added in style.css file of your child-theme, it will affect mobile devices only because of the media query:

    @media only screen and (max-width: 480px) {
        .tax-product_cat .page-heading {
            background-position: 66% center;
        }
    }

    https://www.w3schools.com/cssref/css3_pr_mediaquery.asp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 10:17

    Hello,

    It is predefined behavior of “cover” background size.
    You can add code in Theme Options > Custom CSS > “Custom CSS for mobile” to get a different result. For example, https://prnt.sc/n8zfc4

    .tax-product_cat .page-heading {
        background-size:  contain;
        margin-bottom: 0px;
    }

    or http://prntscr.com/n8zguy

    .tax-product_cat .page-heading {
        background-position: 66% center;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 09:54

    Hello,

    You have disabled the Breadcrumbs for Shop page – http://prntscr.com/n8z4sj
    Category page inherits settings of Shop page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 09:12

    Also, here is a screenshot of widgets from the demo – http://prntscr.com/n8yh1x
    Here are our video tutorials – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 09:09

    Hello,

    You are using Legenda theme on site, so please post new topics in this thread – https://www.8theme.com/forums/legenda-support-forum/
    Try to disable “Show ByLine” in Theme Options > Portfolio. If this is not what you are looking for, provide URL of your Portfolio page and describe the desired result in more details. You can use such screenshot maker as Lightshot https://prnt.sc/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 09:01

    Hello,

    Thanks for using our theme.
    We provide import of products examples with placeholders, so you need to upload own products and images. Please read WC documentation – https://docs.woocommerce.com/document/managing-products/
    This article will help you to sort out with settings of images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ I would recommend you to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 08:49

    Hello,

    Please add this code in Custom CSS for page area http://prntscr.com/n8y5g8 :

    @media only screen and (min-width: 768px) {
      .product-view-mask .footer-product,
      .product-view-info .footer-product {
        display: flex;
        justify-content: space-between;
      }
      .product-view-mask .footer-product .show-quickly,
      .product-view-info .footer-product .show-quickly,
      .product-view-mask .footer-product .et-wishlist-holder,
      .product-view-info .footer-product .et-wishlist-holder {
        flex: 1;
        position: relative;
        border: none;
      }
      .product-view-mask .footer-product .show-quickly:after,
      .product-view-info .footer-product .show-quickly:after,
      .product-view-mask .footer-product .et-wishlist-holder:after,
      .product-view-info .footer-product .et-wishlist-holder:after {
        content: '';
      }
      .product-view-mask .footer-product .button,
      .product-view-info .footer-product .button {
        font-size: 0;
        padding: 0;
        flex: 1;
      }
      .product-view-mask .footer-product .button:before,
      .product-view-info .footer-product .button:before {
        margin: 0;
      }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 08:44

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 08:22

    Hello,

    As I can see, “Prefooter electron01” static block can be edited without any problem – http://prntscr.com/n8xrda

    I would recommend to disable Gutenberg editor – https://prnt.sc/lz8vl1 , WPBakery Page builder (formerly Visual Composer) more advanced.

    Let us know if you need any further assistance.

    Here you can find our video tutorials – https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 08:15

    Hello,

    Thanks for using our theme.
    1) Please describe the desired result in more details. You can use such screenshot maker as Lightshot https://prnt.sc/
    Here are screenshots from the demo: http://prntscr.com/n8xmab > https://prnt.sc/n8xn3q (click on “star” to mark a product as featured).
    2) https://prnt.sc/n8xm0w
    3) Theme Options > Shop > Product Page Banner http://prntscr.com/n8xnwc
    Feel free to ask if you have any other questions.
    Also, read our documentation – https://www.8theme.com/demo/docs/legenda/ and watch videos – https://www.youtube.com/playlist?list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2019 at 08:05

    Hello,

    Please provide temporary wp-admin and FTP access. We will take a closer look.

    Regards

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    Viewing 49,440 results - 49,411 through 49,440 (of 68,227 total)
Viewing 30 posts - 49,411 through 49,440 (of 68,227 total)
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