Hello EE Eric,

Could you please inform us about the timeframe during which you would be able to wait?

Best Regards,
8Theme’s Team

Hello Ameer,

We hope this message finds you well. We have reviewed the logo you submitted and noticed that the image includes empty black spaces at the top and bottom https://prnt.sc/tb3N1B9YiAv7 https://prnt.sc/1cjK_HnyWecW . We kindly suggest replacing the image with one that utilizes the space more effectively.

Best Regards,
8Theme’s Team

Dear @Aulakh, Sam,

We hope this message finds you well.

Please feel free to use either the container or grid as per your discretion. Should you require further insights into the differences or advantages of one over the other, we recommend consulting the Elementor plugin documentation for detailed information.

Warm Regards,
The 8Theme Team

Hello Nicolo,

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Brooke,

​Thank you for contacting us and for using XStore.

Please wait for the next theme update, it will be released within 24 hours (this is not a critical error, so you can ignore it temporarily). Here is a link to the changelog with information about compatibility – https://xstore.8theme.com/update-history/

Ensure not to update the WooCommerce plugin before updating the theme in future instances.
​
Best Regards,
8Theme’s Team

Hello VincentC,

Thank you for reaching out to us with your query.

You are welcome to submit the request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello mkhurram101,

We appreciate your prompt response.

We’ve disabled 3rd-party plugins and imported demo content.
You can activate plugins now one by one, but do not activate unrequired plugins (read plugin description) because every additional plugin slows down the site a bit.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

We appreciate your prompt response.

.single-product ul.adsw-gallery img, .single-product ul.adsw-gallery li, .single-product .woocommerce-tabs ul.adsw-gallery img {
    max-height: 150px !important;
    width: 150px;
    height: 150px !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Hafunerix,

Thank you for reaching out to us with your request.

Could you kindly provide the URL of the single product page shown in your screenshot?

Best Regards,
8Theme’s Team

Hello mkhurram101,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Ramez,

We hope this message finds you well. We apologize for the delay in our response.

We would like to inform you that we were compelled to remove a specific portion of the slider content on your website and on our demo. This action was necessary due to an issue that arose with the old styles used in the Slider Revolution plugin following a recent update. You can view the affected content here: https://prnt.sc/dR8orHrphOtQ.

Thank you for your understanding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Burak,

We appreciate your prompt response.

Unfortunately, we are unable to assist you with this as the theme is not responsible for it. We suggest that you contact the support team of WooCommerce (https://wordpress.org/support/plugin/woocommerce/) to create a correct sitemap, robots.txt file, and possibly install an SEO plugin (you already installed SEO plugin so support team of the plugin should be able to assist you) for better optimization of your pages, followed by reindexing your site.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

To better address your problem regarding indexing, we would need a bit more information. Could you please specify which index you are referring to and provide any additional details about the actions you have taken so far? This will help us understand the situation more clearly and offer you the most effective solution.

We look forward to your response and are eager to resolve this issue promptly.

Best Regards,
8Theme’s Team

Hello Sam,

Thank you for reaching out to us with your request.

Please follow these steps:
1. Install the Loco Translate plugin.
2. Navigate to Loco Translate > Plugins > XStore Core > edit English translation and change the specified text > Save and check the result.
3. Once all changes are visible, disable the Loco Translate plugin.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Please open up a new thread for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide us with the URL of your site, temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

After that, we will be able to check what can be done to help you.

Best Regards,
8Theme’s Team