Hello EE Eric,

We would like to inform you that over the course of the next week, we will be adding new demos for import. We will notify you once the updates are complete.

Best Regards,
8Theme’s Team

Hello, iceball,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello LUKITA,

Thank you for reaching out to us with your concern.

To assist you further, could you please provide the URL of the page related to your screenshot, along with the necessary access credentials (username and password)?

Best Regards,
8Theme’s Team

Hello Hakim,

Thank you for contacting us.

Ensure not to update the WooCommerce plugin before updating the theme in future instances.

“the extension no longer seems compatible, which is causing some major issues on my site” – please provide us with a detailed description, including screenshots and videos, if possible. Additionally, we would appreciate temporary wp-admin and FTP access to your admin panel to better understand the issue.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello LUKITA,

We appreciate your prompt response.

As we can see, you have not renamed files yet – https://prnt.sc/OD-V-TUcKLg0 https://prnt.sc/Jafm2Ry3fyN_ Please do this and let us know, or provide us with FTP access, and we will rename files for you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello EE Eric,

Thank you for reaching out to us.

We would like to inform you that the demo version will be included in one of our upcoming updates. Currently, it is available only in preview mode.

Best Regards,
8Theme’s Team

Hello, TirlaP,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide FTP access, and we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello Recep,

The current display is the correct one. There is no option to show a thumbnail image from video on a single product page, unfortunately.

You are welcome to submit the request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello ziga32,

Thank you for reaching out to us with your concerns.

Please provide temporary wp-admin access, we need to take a closer look at your settings.

Private Content

Best Regards,
8Theme’s Team

Hello Nicolo,

Thank you for contacting us and for using XStore.

The mentioned settings come from WooCommerce and the result you get is independent of the theme on site. If thumbnail regeneration, using a plugin, doesn’t help, we would recommend you to contact WooCommerce support directly – https://wordpress.org/support/plugin/woocommerce/

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the front end.

Best Regards,
8Theme’s Team

Hello Awais Bhatti,

Thank you for reaching out to us with your concern.

This is because the product can’t be added to the cart even from a single product page https://prnt.sc/Um2AQldh26r5 To fix this you need to configure the product correctly, for example, for variable product variations should be created – https://prnt.sc/0sJEgybGOeOL + https://prnt.sc/L0d9RBT_nh1H = https://jarahi.pk/products/daily-deals/homepod/

Read more – https://woocommerce.com/document/variable-product/ and here is a video about our variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, DashDoor,

We hope this message finds you well. We have noticed that we have not yet received the file from you as expected. Kindly refer to the screenshot for your reference: https://prnt.sc/CQbQAdIrrJUh.

Please upload the required file to a file-sharing service, such as https://wetransfer.com/, and share the download URL with us at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello OnlyCBD,

“It seems that this problem keeps appearing, how can we solve it?” – please write it here https://www.8theme.com/topic/problem-with-headers-changing-size/?view=all#post-409963

“We also want to talk to technical support about the “Website Speed ​​​​​ Optimization” service, how could we do it?” – please contact them by email (Private Content).

Best Regards,
8Theme’s Team

Hello, DashDoor,

Thank you for contacting us and for using XStore.

We do not see a screenshot from you. Please provide it.

We’ve checked a single product page and added a video in the Private Content area.
Please describe specifically what aspects are not meeting your expectations and the outcome you are aiming to achieve.

Best Regards,
8Theme’s Team

Hello, Intermarket Guest Amenities,

Thank you for contacting us and for using XStore.

To assist you further, could you please provide us with the URL of the page where you are experiencing the issue? This will help us address your concerns more efficiently.

Warm Regards,
The 8Theme Team