Hello lare98,

Thank you for reaching out to us with your concern.

To assist you more effectively, could you kindly record a video demonstrating the actions you are taking and the issue you are encountering? Please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best Regards,
8Theme’s Team

Hello Mazzella,

Thank you for reaching out to us.

To assist you better, could you please provide us with more details about the problem and some screenshots? Specifically, it would be helpful to know any error messages you are receiving or a detailed description of what occurs when you attempt to link to the images. This information will enable us to provide you with more accurate and tailored assistance.

In the meantime, please ensure that your .htaccess file is correctly configured and that you have the necessary permissions set to modify this file. Sometimes, issues arise due to incorrect file permissions or syntax errors in the .htaccess file.

https://prnt.sc/wLYJMJdCIrFV – follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

Hello, Growthx Media,

Private Content

Warm Regards,
The 8Theme Team

Hello, Growthx Media,

Please provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello Nihal,

Here is a new link – https://we.tl/t-Qa3BpkmO78

Best Regards,
8Theme’s Team

Hello, Growthx Media,

Thank you for getting in touch with us.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Warm Regards,
The 8Theme Team

Hello, Mike12345,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, MJJONE,

Could you provide FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, MJJONE,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear Kirti,

No, you have not. We just asked you to do the test. The purpose of this test is to determine whether your query falls under the purview of our support team’s expertise with theme-related issues, or if it pertains to WooCommerce, in which case assistance should be sought from their support team.

We trust this clears up any confusion. Could you please confirm whether you are able to conduct the test as mentioned?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Kirti,

Thank you for contacting us and for using XStore.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello FiberandOptic,

Thank you for reaching out to us with your query.

Yes, it is indeed possible to import a new demo to your site while retaining your existing products and text, even old demo content can be saved https://prnt.sc/VhHiJBO3eEMX . However, we recommend taking a complete backup of your current site before proceeding with the import to ensure that no data is lost accidentally. Another way can be creating a staging site (full copy of live site), there you will be able to do a test import. Please note that in case you skip old demo content deleting, new pages and images will be imported with additional IDs, which means some images can be messed up on newly imported pages.
Maybe it is better not to run a full new import, but to take particular sections from different demos using Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We strongly advise trying this first on a test site, as importing two versions of demo content onto the same site is not the recommended approach and may lead to content overlap, although your previous content will not be deleted without your consent.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Ameer,

Thank you for getting in touch with us.

Please edit the Home page using Elementor and change this option – https://prnt.sc/xFzb8wYXy8hs

Best Regards,
8Theme’s Team

Hello, Ameer,

Thank you for reaching out to us with your query. To change the blue color on your slide to a different color, you will need to edit content using Elementor > https://prnt.sc/FTgXEG_HlqZB

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us.

Could you kindly inform us which web browser you are currently using? Additionally, we would appreciate it if you could test the functionality on various devices using different browsers and share your findings with us.

Best Regards,
8Theme’s Team