Thanks for contacting us.
You can use 1 license of our theme on 1 dev site and 1 live site. But keep in mind that you can use our theme license for 1 end product only – https://themeforest.net/licenses/standard
Feel free to ask if you have any other questions.
Looks like your widgets were messed. Go to Appearance > Widgets and set widgets correctly depends on your needs https://youtu.be/4SfPPuwPCVI
Describe other problems in more details. Please provide temporary wp-admin access so we can take a closer look.
Regards
Rose Tyler
Support staff
June 19, 2019 at 07:18
Hello,
You can disable breadcrumbs and enable header overlap via [8theme] Layout options https://prnt.sc/o3pgz1 If this is not what you are looking for, please describe the desired result in more details.
Also,
Regards
Rose Tyler
Support staff
June 19, 2019 at 07:08
Hello,
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
June 19, 2019 at 07:06
Hello,
You’re welcome!
Regards
Rose Tyler
Support staff
June 15, 2019 at 16:53
Hello,
Go to WooCommerce > Settings > Accounts & Privacy > Account creation > Allow customers to create an account on the “My account” page.
.breadcrumbs a, .woocommerce-breadcrumb a {
display: none;
}
Regards
Rose Tyler
Support staff
June 15, 2019 at 15:42
Hello,
Please use this code for the WooZone plugin – m8xqWJ_8theme
Activation is not obligatory for all the other plugins.
Read about plugins updating here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
The latest version of WooZone plugin that is available on codecanyon is 12.5 Once the new version will be available officially for download there, we will update it on our site – https://www.8theme.com/downloads/
Regards
Rose Tyler
Support staff
June 15, 2019 at 15:04
You’re welcome!
Regards
Rose Tyler
Support staff
June 15, 2019 at 14:47
Hello,
Please, provide access to your FTP (host, username, password, port). One of our developers will be able to check the problem on Tuesday, because of weekends, and we’ll give you the answer.
Do you plan to use WooZone plugin? We would not recommend you to keep enabled plugins that you don’t plan to use (Smart product, Subscriptio, WooZone) because every additional plugin slows down the site a little bit. Here you can find information which plugins are required https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and which are recommended so can be disabled.
Regards
Rose Tyler
Support staff
June 15, 2019 at 14:35
Dear,
WooCommerce is a free plugin that is separate from our theme. XStore is fully compatible with this plugin, so we can guide you or fix compatibility bugs. But you need to read the documentation of the plugin, and you can contact the support of the WC via support forum – https://wordpress.org/support/plugin/woocommerce/
Feel free to ask if you have any other questions.
Please describe the desired result in more details. Could you, please, provide an example?
Regards
Rose Tyler
Support staff
June 15, 2019 at 10:35
Hello,
How does it work with a default theme?
We are theme support and could help you only with issues related strictly to our theme and to theme code.
Disable plugins one by one to find out which one causes the issue. Contact support of that plugin.
Try to change the language on site to English, to be sure that the problem is not related to an issue with translation files.
Regards
Rose Tyler
Support staff
June 15, 2019 at 10:29
Hello,
1) Try to use Raw JS element http://prntscr.com/mesy07 or add the code into portfolio.php file.
Please note that additional customization in files is not included in basic support.
2) If you need help with the additional customization, submit customization request to WPKraken team – https://wpkraken.io/?ref=8theme
Regards
Rose Tyler
Support staff
June 15, 2019 at 10:19
Hello,
Do not make changes in files of parent theme directly, to prevent losing them after the theme update. Add own custom CSS code in style.css file of child-theme.
Use media queries to apply code for different devices -https://www.w3schools.com/css/css3_mediaqueries_ex.asp
If styles in the parent theme contain !important then you won’t overwrite them without that. But if styles of the parent theme do not have important then you can overwrite them just using dipper selector structure.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
June 15, 2019 at 10:10
P. S. To update the theme you can create a staging site (a full copy of live site) and do all updates there. Then, if everything is ok, update the production site.
1/ Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
Do you have this problem when parent XStore theme is activated on the site?
Let us know. If this doesn’t help, provide temporary FTP access.
2/ As I can see, this font-size https://prnt.sc/o24hra comes from WooCommerce Admin plugin.
This one http://prntscr.com/o24i4c from Jetpack plugin.
You need to check settings of these plugins, or contact the support of them.
We are theme author and provide support for the theme, not for the third-party plugins, sorry.
