Hello,
Try to disable options of the Jetpack plugin for the images http://prntscr.com/o3x6f5 clear cache and check again.
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Hello,
Try to disable options of the Jetpack plugin for the images http://prntscr.com/o3x6f5 clear cache and check again.
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Hello,
Be attentive, use only Private content area to post private information like access to your Dashboard http://prntscr.com/nwlnrv
1) WordPress 5.x use Gutenberg as a default editor. You need to update WPBakery Page builder (formerly Visual Composer) plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and then disable the Gutenberg http://prntscr.com/mprq5g
2-5) Please provide FTP access also.
6) Clear cache of the browser on your mobile and check one more time.
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Hello,
Theme Options > Styling > Content > Top Bar background and Top Bar Links.
Theme Options > Typography > Page > Top bar.
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Hello,
Please see screenshots – http://prntscr.com/o3twof http://prntscr.com/o3twdu
Read about product images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
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You’re welcome!
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You’re welcome!
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Please see screenshots – http://prntscr.com/o3sdzw + http://prntscr.com/o3sf5r > http://prntscr.com/o3sf9j
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Please set the administrator role for the user.
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Hello,
Thanks for contacting us.
Please provide temporary wp-admin access, so we can take a closer look.
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Hello,
1) Please try to set these settings – http://prntscr.com/o3rx36 http://prntscr.com/o3rx7h
2) Add this code in Custom CSS for page – http://prntscr.com/o3rzdn
.btn {
border-radius: 25px;
}
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Hello,
Thanks for contacting us.
You can use 1 license of our theme on 1 dev site and 1 live site. But keep in mind that you can use our theme license for 1 end product only – https://themeforest.net/licenses/standard
Feel free to ask if you have any other questions.
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Hello,
Follow the documentation and create the Wishlist page
http://prntscr.com/o3pud3 http://prntscr.com/o3pty1
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Hello,
Looks like your widgets were messed. Go to Appearance > Widgets and set widgets correctly depends on your needs https://youtu.be/4SfPPuwPCVI
Describe other problems in more details. Please provide temporary wp-admin access so we can take a closer look.
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Hello,
You can disable breadcrumbs and enable header overlap via [8theme] Layout options https://prnt.sc/o3pgz1 If this is not what you are looking for, please describe the desired result in more details.
Also,
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Hello,
You’re welcome!
Have a nice day.
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Hello,
You’re welcome!
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Hello,
Go to WooCommerce > Settings > Accounts & Privacy > Account creation > Allow customers to create an account on the “My account” page.
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Hello,
You can add custom CSS code for pages:
http://prntscr.com/o28gsg
.page-heading .title {
display: none;
}
or
.breadcrumbs a, .woocommerce-breadcrumb a {
display: none;
}
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Hello,
Please use this code for the WooZone plugin – m8xqWJ_8theme
Activation is not obligatory for all the other plugins.
Read about plugins updating here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
The latest version of WooZone plugin that is available on codecanyon is 12.5 Once the new version will be available officially for download there, we will update it on our site – https://www.8theme.com/downloads/
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You’re welcome!
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Hello,
Please, provide access to your FTP (host, username, password, port). One of our developers will be able to check the problem on Tuesday, because of weekends, and we’ll give you the answer.
Do you plan to use WooZone plugin? We would not recommend you to keep enabled plugins that you don’t plan to use (Smart product, Subscriptio, WooZone) because every additional plugin slows down the site a little bit. Here you can find information which plugins are required https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and which are recommended so can be disabled.
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Dear,
WooCommerce is a free plugin that is separate from our theme. XStore is fully compatible with this plugin, so we can guide you or fix compatibility bugs. But you need to read the documentation of the plugin, and you can contact the support of the WC via support forum – https://wordpress.org/support/plugin/woocommerce/
Feel free to ask if you have any other questions.
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Hello,
Thanks for contacting us.
Please see screenshots – http://prntscr.com/o27nxk > http://prntscr.com/o27p0w ( http://prntscr.com/o27p5y + http://prntscr.com/o27pla = http://prntscr.com/o27ppc )
Also, watch this video – https://youtu.be/xC8pLwU-6n0
Feel free to ask if you have any other questions.
Regards
Hello,
You’re welcome!
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Hello,
Please describe the desired result in more details. Could you, please, provide an example?
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Hello,
How does it work with a default theme?
We are theme support and could help you only with issues related strictly to our theme and to theme code.
Disable plugins one by one to find out which one causes the issue. Contact support of that plugin.
Try to change the language on site to English, to be sure that the problem is not related to an issue with translation files.
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Hello,
1) Try to use Raw JS element http://prntscr.com/mesy07 or add the code into portfolio.php file.
Please note that additional customization in files is not included in basic support.
2) If you need help with the additional customization, submit customization request to WPKraken team – https://wpkraken.io/?ref=8theme
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Hello,
Do not make changes in files of parent theme directly, to prevent losing them after the theme update. Add own custom CSS code in style.css file of child-theme.
Use media queries to apply code for different devices -https://www.w3schools.com/css/css3_mediaqueries_ex.asp
If styles in the parent theme contain !important then you won’t overwrite them without that. But if styles of the parent theme do not have important then you can overwrite them just using dipper selector structure.
Let us know if you need any further assistance.
Regards
P. S. To update the theme you can create a staging site (a full copy of live site) and do all updates there. Then, if everything is ok, update the production site.
Regards
Hello,
1) You need to install and activate Royal Core plugin. You can do this via Appearance > Install plugins or via FTP. Download the plugin from this page – https://www.8theme.com/downloads/
Read more in the changelog – https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 http://prntscr.com/o25naj
2) Static blocks should appear once you activate the Core plugin.
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