Hello,

Thank you for reaching out to us.

We would like to clarify the difference between the Product Description Editor and the Single Product Page Layout Editor.

When you navigate to XStore Builders > Single Product Builder via Elementor > Edit Template, the product description in the tab is simply displayed as it is. You cannot edit it from this section because each product has a unique description, whereas the layout you are editing at that moment is shared across multiple products.

At this stage, the styling of the product description content may appear slightly inconsistent (as on your screenshot) —please disregard this. To achieve a well-formatted product description using Elementor, you need to edit it separately here https://prnt.sc/oytlWNCn3RVn or https://prnt.sc/qPZ2QSIMRViJ

By following this approach, you will achieve a visually appealing result on the frontend.

If you have any further questions, please feel free to reach out.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

WooCommerce provides two types of product attributes:
– Global Attributes: These attributes are created under WP-Admin > Products > Attributes. They are available for all products across the website and can be used for filtering.
– Local Attributes: These attributes are created when editing an individual product. They are only visible on the product page and cannot be used for filtering.

The XStore theme only supports global attributes for variation swatches. Ensure that your product variations are set up using global attributes – https://prnt.sc/0ozDvEaeUDFR
Here is a video example – https://www.youtube.com/embed/LgzC4iK-j6A

Best regards,
8Theme’s Team

Hello, Leon,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Hola Store,

https://www.8theme.com/topic/i-want-to-activate-my-licence-to-my-website/#post-437047

Best regards,
8Theme’s Team

Hello, Hola Store,

Please provide us with the code via the Private Content area.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You do not need an Elementor Pro license to use our theme, as it is fully compatible with the free version of Elementor and Pro Elements. The banner you are seeing is a promotional message from Elementor, encouraging users to upgrade to the Pro version.

Our theme doesn’t affect the mentioned banner.
You may use a plugin such as “Disable Elementor Pro Notices”.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Please take your time, and thank you for your cooperation.

Best regards,
The 8Theme Team

Hello,

The issue is caused by custom code in the child theme, as the products display correctly when the parent XStore theme is activated. We recommend reviewing the code you have added to the child theme.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If this doesn’t help, provide us with temporary wp-admin access. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

In my screenshot, the settings for the Product Categories List are shown https://prnt.sc/w01Zzaz7Tx8a , whereas the screenshot you provided displays the settings for the General Tabs: https://prnt.sc/FrmpeqFWXIjI

In the private content section, you will find a short video explaining how to locate the necessary settings.

Best regards,
8Theme’s Team

Dear Terpsauce,

We have provided the code to center-align the default button as per your request. However, it appears that there is currently not enough content for the button to be displayed. You may decide whether to use the code or not based on your needs.

In a previous discussion, you were advised to add a custom button, but we do not see it implemented on your website yet. If you have not added it, could you please clarify what exactly you would like to center?

If you are looking to center the text currently displayed here – https://prnt.sc/HABpm0kvnMCg – you may use the following custom code: https://prnt.sc/wMa9dzf-BGki

selector .categories-grid.row {
justify-content: center;
}
selector .category-list-item > ul > li > a {
text-align: center;
display: block;
}

If this does not achieve the desired result – https://prnt.sc/BWIRkHt4qBS_ – please provide a more detailed explanation of your request instead of criticizing, as my goal is to genuinely assist you.

Best regards,
8Theme’s Team

Hello,

Have you had a chance to review my last response? I wanted to follow up to ensure that your question has been fully addressed. Here is the information again for your reference:
“XStore Builders > Archive Products Builder via Elementor > Edit Template > edit settings of products to achieve the desired result – https://prnt.sc/dbERTbplCyA3 ”
Now, the categories are displayed under the product images on your shop page. Additionally, once you assign brands to your products, they will also be shown accordingly.

We appreciate your patience and cooperation.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We appreciate your efforts in troubleshooting the issue.

Unfortunately, the Delay JavaScript execution option is not compatible with the theme.

Warm Regards,
The 8Theme Team

Hello,

By default, the following options are available: https://www.8theme.com/topic/is-there-any-way-to-make-a-private-store/#post-435438 If none of these options meet your requirements, you may consider searching for a plugin that provides the exact functionality you need or customizing the theme files accordingly.

It appears that you are requesting additional functionality, as this feature is not included in our demos or promotional materials. Therefore, it is not a standard feature offered by our themes. Please note that our support team can assist only with explanations regarding the existing features of the theme.

Best regards,
8Theme Team