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Forum Replies Created

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Rose Tyler

Support staff

August 8, 2019 at 07:15

You’re welcome!
Have a nice day.

Regards

#218708 Copied In reply to: Double text in brand description and button issues

Rose Tyler

Support staff

August 8, 2019 at 07:14

Hello,

Thanks for contacting us.
It could be 3 reasons for the problem:
1) You did not activate theme using the purchase code
2) Conflict with some third-party plugin that you also installed that change the link to the plugins installation page. Do you have access to Appearance > Install Plugins?
3) Your user has limited permissions
If it does not help provide me temporary Dashboard and FTP access to your site to check.

Also, you can download required plugins from this page https://www.8theme.com/downloads/ and install them manually.

Regards

#218707 Copied In reply to: Sorry, you are not allowed to access this page

Rose Tyler

Support staff

August 8, 2019 at 07:11

Hello,

Content of the Footer can be changed via Appearance > Widgets. I would recommend using static blocks there.
Watch these videos and read docs – https://youtu.be/-vPCUHnlMIQ https://youtu.be/hmsxW5KF9dg https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/ https://www.8theme.com/documentation/xstore/support/static-blocks/ https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/
For example – https://xstore.8theme.com/demos/2/marseille01/ http://prntscr.com/opvljl http://prntscr.com/opvlmc http://prntscr.com/opvlqg http://prntscr.com/opvlut

Regards

#218706 Copied In reply to: Footer

Rose Tyler

Support staff

August 8, 2019 at 07:04

You’re welcome!
Have a nice day.

Regards

#218705 Copied In reply to: Variable Product Pricing

Rose Tyler

Support staff

August 8, 2019 at 07:03

You’re welcome!

Regards

#218704 Copied In reply to: products of tabs at first page

Rose Tyler

Support staff

August 8, 2019 at 07:02

You’re welcome!

Regards

#218703 Copied In reply to: Changing buttons and displays in cart

Rose Tyler

Support staff

August 7, 2019 at 15:34

Hello,

1) Could you provide temporary wp-admin access? http://prntscr.com/oplroh
2) Please provide screenshots.
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

Regards

#218681 Copied In reply to: Gap between Pre-footer and Footer
Rose Tyler

Support staff

August 7, 2019 at 14:53
Hello,

Add this code in Theme Options > Custom CSS:

footer { margin-top: 0; }

Regards
#218679 Copied In reply to: Gap between Pre-footer and Footer
Rose Tyler

Support staff

August 7, 2019 at 14:20

Hello,

Please see screenshot – https://prnt.sc/op29r2
This preview is based on Callout Box shortcode – https://massive.mpcthemes.net/info-banner/ and this one https://massive.mpcthemes.net/interactive-banner-2/ on Single Image and Text Block shortcode – http://prntscr.com/opkhtr

Regards

#218677 Copied In reply to: XSTORE theme and it's options
Rose Tyler

Support staff

August 7, 2019 at 14:15
Please try this custom CSS code:

.woocommerce-cart .woocommerce-shipping-destination, .woocommerce-cart .actions .mob-center button, .woocommerce-cart .return-shop { display: none; }

Regards
#218675 Copied In reply to: Changing buttons and displays in cart
Rose Tyler

Support staff

August 7, 2019 at 14:05

You’re welcome!

Regards

#218673 Copied In reply to: email sender

Rose Tyler

Support staff

August 7, 2019 at 13:23

Hello,

There is an error – http://prntscr.com/opjgn6 , so you need to set correct settings for WooCommerce Stripe Gateway plugin or disable it.

I do not see any problem with the zoom – http://prntscr.com/opjhd4 Please clear cache and check one more time.

Also, read this article – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/ to enable WPBakery Page Builder for products.

Regards

#218669 Copied In reply to: Center Fixed Image

Rose Tyler

Support staff

August 7, 2019 at 13:13

Could you, please, provide URL of the cart page?

Regards

#218668 Copied In reply to: Changing buttons and displays in cart

Rose Tyler

Support staff

August 7, 2019 at 12:59

You’re welcome!
Feel free to ask if you have any other questions.

Regards

#218666 Copied In reply to: Size Guide for Single product upload

Rose Tyler

Support staff

August 7, 2019 at 12:58

Hello,

Thanks for contacting us.
The menu you can edit via Appearance > Menus.
YITH WooCommerce Wishlist plugin is disabled on the mentioned demo.
About these buttons http://prntscr.com/opiyks , please edit custom CSS for page and change this code – http://prntscr.com/opizf9 to http://prntscr.com/opiztb
!important;
Upload own images http://prntscr.com/opj08y here – http://prntscr.com/opj0jh
http://prntscr.com/opj0pz – we excluded real images from demo content and replaced them by placeholders.
About http://prntscr.com/opj1hp , read this article – https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/ –
http://prntscr.com/opj3pg
Feel free to ask if you have any other questions.

Regards

#218665 Copied In reply to: Webinstalled with demo content (corporate) BUT it is not exactly like Demo Site

Rose Tyler

Support staff

August 7, 2019 at 12:39

Hello,

The mentioned video for XStore theme. Classico theme does not have all of these settings.
Please read about the menu here – https://www.8theme.com/classico-theme-documentation/
Feel free to ask if you have any other questions.

Regards

#218661 Copied In reply to: Mega Menu

Rose Tyler

Support staff

August 7, 2019 at 12:34

Hello,

Thanks for contacting us.
1) Could you provide a video or screenshots of the problem?
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
2) Theme Options > Single product page > Page Layout > Zoom for product images > On.
If this doesn’t help, provide us with URL.

Regards

#218660 Copied In reply to: Center Fixed Image

Rose Tyler

Support staff

August 7, 2019 at 12:27

1) Please follow this article – https://www.8theme.com/documentation/xstore/plugins/wishlist/
2) “Shop now” text relates to Core plugin, but there is a bug. It will be fixed in one of the next updates.

Regards

#218658 Copied In reply to: Hi

Rose Tyler

Support staff

August 7, 2019 at 12:04

Hello,

Please make sure that all required plugins are enabled https://www.8theme.com/documentation/xstore/plugins/included-plugins/
Describe the problem in more details with screenshots.

Regards

#218657 Copied In reply to: Size Guide for Single product upload

Rose Tyler

Support staff

August 7, 2019 at 10:38

Please see screenshots https://prnt.sc/opgtgd https://prnt.sc/opgtmj and translate untranslated strings of XStore theme.
If this doesn’t solve the problem, provide us with FTP access.

Regards

#218639 Copied In reply to: Hi

Rose Tyler

Support staff

August 7, 2019 at 10:33

Hello,

WooCommerce > Settings > Emails > Email sender options
https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-18

Regards

#218638 Copied In reply to: email sender

Rose Tyler

Support staff

August 7, 2019 at 10:22

Please check now http://prntscr.com/opgnea

Regards

#218634 Copied In reply to: Hi

Rose Tyler

Support staff

August 7, 2019 at 10:07

Hello,

Disable “Variation swatches” in Theme Options > Shop elements or set it according to this video – https://youtu.be/XO-PDvhPypc

Regards

#218632 Copied In reply to: Why there is a space between the button and the thumb on the shop

Rose Tyler

Support staff

August 7, 2019 at 09:48

Hello,

Please read our documentation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ For example, https://prnt.sc/opg3cm
Feel free to ask if you have any other questions.

Regards

#218628 Copied In reply to: Hi

Rose Tyler

Support staff

August 7, 2019 at 09:12

Hello,

1) Theme Options > Typography > Menu > Menu 1 level (hover, active).
2) Theme Options > Typography > Headings > Text Transform. Also, https://prnt.sc/opfji7

Regards

#218626 Copied In reply to: How to change capital letters and header hover

Rose Tyler

Support staff

August 7, 2019 at 07:43

Hello,

Unfortunately, we can’t log in – http://prntscr.com/ope8l7 Please provide correct wp-admin access.

Regards

#218621 Copied In reply to: A phrase "page contents" appears on the top of the page

Rose Tyler

Support staff

August 7, 2019 at 07:39

Hello,

Thanks for the reply.
There is custom footer selected for page – http://prntscr.com/ope6jo , you need to select ‘Default” there.

Regards

#218620 Copied In reply to: Can't import like demo

Rose Tyler

Support staff

August 7, 2019 at 07:31

Hello,

Please make sure that you created One-page navigation correctly – https://www.8theme.com/documentation/xstore/menu-set-up/one-page-menu/

Regards

#218619 Copied In reply to: mobile menu

Rose Tyler

Support staff

August 7, 2019 at 07:13

Hello,

Please describe the problem in more details with screenshots. Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

Regards

#218618 Copied In reply to: Revolution Slider and side bar

Rose Tyler

Support staff

August 7, 2019 at 07:09

Hello,

Please check now.
Let us know if you need any further assistance.

Regards

#218617 Copied In reply to: how to configure filters
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Viewing 47,910 results - 47,881 through 47,910 (of 68,227 total)

Viewing 30 posts - 47,881 through 47,910 (of 68,227 total)

← 1 2 3 … 1,596 1,597 1,598 … 2,273 2,274 2,275 →

Forum Replies Created

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