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Website show "The site is experiencing technical difficulties"

This topic has 4 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

Mohammad Amranur Rahman

Participant

August 2, 2019 at 11:15

Last month site was totally okay. Suddenly last some day, It shows some error with blank webpage of home page. Then I find wp-config.php was not found. The re-istall wordpress from dashboard then it okay site is back. But Today It shows this Massage from front-end “The site is experiencing technical difficulties.” and from back-end “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”
I share the massage in private content area. If I deactivate my woocommerce then It okay but this not solution cause I need woocommerce.

Please check the error wich I collect from Error_log file:
[02-Aug-2019 10:09:35 UTC] PHP Warning: require_once(/home/smaraods/public_html/toptenmartltd.com/wp-content/themes/toptenmart/framework/woo.php): failed to open stream: No such file or directory in /home/smaraods/public_html/toptenmartltd.com/wp-content/themes/toptenmart/framework/init.php on line 102
[02-Aug-2019 10:09:35 UTC] PHP Fatal error: require_once(): Failed opening required ‘/home/smaraods/public_html/toptenmartltd.com/wp-content/themes/toptenmart/framework/woo.php’ (include_path=’.:/opt/alt/php72/usr/share/pear’) in /home/smaraods/public_html/toptenmartltd.com/wp-content/themes/toptenmart/framework/init.php on line 102

Please, contact administrator
for this information.

#218316 Copied Theme version: 5.2 WooCommerce version: 3.6.5

3 Answers

Rose Tyler

Support staff

August 2, 2019 at 12:33

Hello,

Provide temporary wp-admin (login and password) and FTP access (host, username, password, port) so we can take a closer look.

Regards

#218324 Copied

Mohammad Amranur Rahman

Participant

August 3, 2019 at 17:37

I fixed that but Now It show this error in error_log on reload website.
[03-Aug-2019 16:36:47 UTC] PHP Warning: Illegal string offset ‘title_font_container’ in /home/smaraods/toptenmartltd.com/wp-content/themes/toptenmart/framework/shortcodes/menu-list.php on line 170

Might be It can be hamper my website.
please solve this error. I share the ftp in private.
thanks

Please contact administrator
for this information.

#218422 Copied

Rose Tyler

Support staff

August 4, 2019 at 09:00

Hello,

I am glad that you sorted out.
Update theme and Core plugin to latest versions and the warning will be fixed – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
If you need help with the update, provide temporary wp-admin also + confirm that you created a backup.

Regards

#218442 Copied
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