Page 1584 – 8theme.com

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Rose Tyler

Support staff

August 25, 2019 at 17:01

Hello,

Try to use Cubebox element of Massive Addons for WPBakery Page Builder https://massive.mpcthemes.net/cube-box/
The link can be added in settings of an image element.

Regards

#220048 Copied In reply to: Image hover with other image

Rose Tyler

Support staff

August 25, 2019 at 16:47

You’re welcome!

Regards

#220046 Copied In reply to: product image

Rose Tyler

Support staff

August 25, 2019 at 16:08

Hello,

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Regards

#220043 Copied In reply to: Question about my newly purchased XStore Theme.

Rose Tyler

Support staff

August 25, 2019 at 15:38

Hello,

Yes, it is possible.

Regards

#220040 Copied In reply to: Question about my newly purchased XStore Theme.

Rose Tyler

Support staff

August 25, 2019 at 14:55

Hello,

Please provide correct credentials – http://prntscr.com/ox9qqc

Regards

#220037 Copied In reply to: slider of homepage sometimes does not work.

Rose Tyler

Support staff

August 25, 2019 at 14:51

No, this option is not disabled on your site – http://prntscr.com/ox9nvp Please check.
Also, go to Edit Shop page and disable the overlap also (should be unselected – http://prntscr.com/ox9oic)
Remove content from your shop page (Boutique) http://prntscr.com/ox9oug Products on the shop page are shown automatically. You have duplication of products on the Shop page wight now – https://prnt.sc/ox9p9z
Read more – https://docs.woocommerce.com/document/woocommerce-pages/

Regards

#220036 Copied In reply to: product image

Rose Tyler

Support staff

August 25, 2019 at 14:40

Hello,

Instagram has changed functionality, unfortunately. It requires a lot of changes in the existing Instagram element/widget, so the fix will take some time.
Meanwhile, you may try a third-party plugin to add Instagram feed – https://wordpress.org/plugins/instagram-feed/

Regards

#220033 Copied In reply to: Instagram Widget

Rose Tyler

Support staff

August 25, 2019 at 14:35

Is there anything else I can help you with?

Regards

#220031 Copied In reply to: translate

Rose Tyler

Support staff

August 25, 2019 at 14:35

Hello,

Please make sure that “Header over the content” is disabled in Theme Options > Header > Header styles.

Regards

#220030 Copied In reply to: product image

Rose Tyler

Support staff

August 25, 2019 at 13:55

Hello,

Do you use the latest version of WPBakery Page Builder plugin?https://www.8theme.com/demo/docs/royal/Plugins/Plugins_Update
What PHP version do you use?
Try to disable all the third-party plugins that do not come bundled with our theme and check how the editor works then.

Regards

#220027 Copied In reply to: When trying to save a template of a row in Visual composer I get these errors

Rose Tyler

Support staff

August 25, 2019 at 13:43

Hello,

As described in this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ , you need to place translation files of the theme in /wp-content/languages/themes/ folder with correct names: xstore-fr_FR.po and xstore-fr_FR.mo
You may lose translation if files were uploaded to wp-content/themes/xstore/languages folder.

Regards

#220025 Copied In reply to: translate

Rose Tyler

Support staff

August 25, 2019 at 13:39

Did you make changes in the theme files?
Try to disable all the third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and check how it works then.
Let us know and provide temporary FTP access (host, username, password, port).

Regards

#220024 Copied In reply to: Xstore core plugin causing error

Rose Tyler

Support staff

August 25, 2019 at 13:35

You’re welcome!

Regards

#220021 Copied In reply to: Problem with demo installation

Rose Tyler

Support staff

August 25, 2019 at 13:35

You’re welcome!
Have a nice day too.

Regards

#220020 Copied In reply to: defaut image

Rose Tyler

Support staff

August 25, 2019 at 13:04

Hello,

You need to disable “Header over the content” in Theme Options > Header > Header styles.

Regards

#220017 Copied In reply to: H1 is not displayed on the page.

Rose Tyler

Support staff

August 25, 2019 at 12:49

Hello,

I’ve selected Shop page in WooCommerce > Settings > Products. Please check now.

Regards

#220015 Copied In reply to: defaut image

Rose Tyler

Support staff

August 25, 2019 at 12:34

Please provide temporary wp-admin access.

Regards

#220013 Copied In reply to: defaut image

Rose Tyler

Support staff

August 25, 2019 at 12:31

Imported. Please check.
We provide import of products examples with placeholders, so you need to upload own products and images. Please read WC documentation – https://docs.woocommerce.com/document/managing-products/
This article will help you to sort out with settings of images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

#220012 Copied In reply to: Problem with demo installation

Rose Tyler

Support staff

August 25, 2019 at 12:16

Dear,

As you can see on the previous screenshot the custom CSS code works.
In your case, it is a browser cache https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en or Under Construction Mode settings – https://prnt.sc/ox8cxf Also, you are using the Cloudflare CDN https://prnt.sc/ox8dc1 , so do not forget to clear CDN cache.

Regards

#220010 Copied In reply to: Categories & WPBakery Page Builder plugin

Rose Tyler

Support staff

August 25, 2019 at 12:09

Hello,

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Loco translate > Themes > XStore > your language and translate “Home”.

Regards

#220009 Copied In reply to: XSTORE theme and it's options

Rose Tyler

Support staff

August 25, 2019 at 12:05

You’re welcome!
Have a nice day too.

Regards

#220008 Copied In reply to: send screenshot

Rose Tyler

Support staff

August 25, 2019 at 12:05

Hello,

Please provide a screenshot.
You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

This article will help you to sort out with settings of products images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

#220007 Copied In reply to: defaut image

Rose Tyler

Support staff

August 25, 2019 at 10:24

Hello,

Go to Theme Options > Header > Header styles > Header over the content > Off.
Edit page > [8theme] Layout options > unselect Header overlap for the Faqs page, enable this option on pages where it is required only.

Regards

#220001 Copied In reply to: H1 is not displayed on the page.

Rose Tyler

Support staff

August 25, 2019 at 10:19

Hello,

CMB2 – enables 8theme Layout Options for Pages, Posts.
Massive Addons for WPBakery Page Builder – uber extension for WPBakery Page Builder plugin. These elements – http://prntscr.com/ox7h8n come from this plugin.
Redux Framework – enables the Theme Options module.
WooCommerce Infinite Scroll and Ajax Pagination – load your WooCommerce products on page scroll. No need to click next button. Disable the plugin or set correct settings – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
Read more in our docs – https://www.8theme.com/documentation/xstore/plugins/included-plugins/
WooCommerce Services plugin doesn’t come bundled with our theme. More information about the plugin you can find on site here – https://wordpress.org/plugins/woocommerce-services/
About WooCommerce plugin – https://www.8theme.com/documentation/docs/general-information-2/ https://docs.woocommerce.com/

Regards

#220000 Copied In reply to: Functions of some plugins

Rose Tyler

Support staff

August 25, 2019 at 10:11

Hello,

Thanks for contacting us.
This error means you updated the XStore core plugin but did not update the theme.
As I can see, your site has the latest version of the theme (5.6) now. Do you have the problem with Core still?
Enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#219998 Copied In reply to: Xstore core plugin causing error

Rose Tyler

Support staff

August 25, 2019 at 10:04

Hello,

Please provide temporary wp-admin access.

Regards

#219996 Copied In reply to: slider of homepage sometimes does not work.

Rose Tyler

Support staff

August 25, 2019 at 10:02

You need to clear cache to be able to see changes – http://prntscr.com/ox7ebl

Regards

#219995 Copied In reply to: Categories & WPBakery Page Builder plugin

Rose Tyler

Support staff

August 25, 2019 at 09:50

At the end.
Let me know the result.

Regards

#219992 Copied In reply to: Categories & WPBakery Page Builder plugin

Rose Tyler

Support staff

August 25, 2019 at 09:49

Hello,

Thanks for contacting us.
It is default behavior and is independent of our theme.
You can install an SEO plugin and change the text which is shown in the browser tab, for example, Yoast SEO plugin – http://prntscr.com/ox7b24 > http://prntscr.com/ox7b3v
Or contact the support of WordPress to get another solution.

Regards

#219991 Copied In reply to: Remove Sitename at the End of the Title

Rose Tyler

Support staff

August 25, 2019 at 09:32

Hello,

Variable products do not have the Ajax add to cart option.
You can maybe find a plugin that can provide this functionality (we don’t give guaranty for full theme compatibility with all 3-rd party plugins).
Or submit customization request to WPKraken team

Regards

#219988 Copied In reply to: The quantity has disappeared
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Viewing 47,520 results - 47,491 through 47,520 (of 68,187 total)

Viewing 30 posts - 47,491 through 47,520 (of 68,187 total)

← 1 2 3 … 1,583 1,584 1,585 … 2,271 2,272 2,273 →

Forum Replies Created

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