Page 1548 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

November 16, 2019 at 08:49

Hello,

You’re welcome!
Have a nice day.

Regards

#225132 Copied In reply to: domain.com/null

Rose Tyler

Support staff

November 16, 2019 at 08:48

Hello,

Please make sure that the WPBakery Page Builder is enabled for static blocks –
https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

Regards

#225131 Copied In reply to: Page Builder disappear

Rose Tyler

Support staff

November 16, 2019 at 08:45

Hello,

Theme Options > WooCommerce (Shop) > Shop elements > Variation swatches > On.
https://youtu.be/XO-PDvhPypc

Regards

#225130 Copied In reply to: Attributes with color dots disapeared

Rose Tyler

Support staff

November 16, 2019 at 08:43

Hello,

You’re welcome!
The next update of the theme will contain this fix in styles.

Regards

#225129 Copied In reply to: product categeroy design on iphone ios 13.1.3

Rose Tyler

Support staff

November 16, 2019 at 08:42

Hello,

There are settings for “Products Per Row” (Theme Options > WooCommerce (Shop) > Back
Product Catalog) and “Products Per Row On Category Page” (Theme Options > WooCommerce (Shop) > Shop > Shop page Layout) only.

Regards

#225128 Copied In reply to: How can reduce width and height on category

Rose Tyler

Support staff

November 16, 2019 at 08:39

Hello,

The problem was caused by content of “Категория Меню” static block, you added this block in Shop page sidebar and selected the same sidebar here – https://prnt.sc/pxphf5 . I’ve edited the block and set to display Main sidebar in the content of the block. Please check it now.

Also, you can update WPBakery Page builder (formerly Visual Composer) plugin to the latest version via FTP – https://www.8theme.com/demo/docs/royal/Plugins/Plugins_Update > https://www.8theme.com/demo/docs/royal/Plugins/WPBakery_Page_Builder_Settings

Regards

#225127 Copied In reply to: Royal Core is breaking my site

Rose Tyler

Support staff

November 16, 2019 at 08:21

Hello,

You’re welcome!
Let us know if you need any other assistance.

Regards

#225126 Copied In reply to: H1 Titles Not Displaying

Rose Tyler

Support staff

November 16, 2019 at 08:20

Hello,

Sorry for the long delay. Unfortunately, we will be able to explore this problem from Monday only.

Regards

#225125 Copied In reply to: Theme Update – No Notification Displayed in WP Admin

Rose Tyler

Support staff

November 15, 2019 at 16:37

Hello,

1) Either go to Plugins > disable WooCommerce Infinite Scroll and Ajax Pagination plugin or set correct selectors according to theme docs https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
2) To change Custom Ordering, go to Products > click Sorting > drag and drop the product rows to reorder them – http://prntscr.com/pxgdsk

Regards

#225111 Copied In reply to: Product category not showing all products on the page

Rose Tyler

Support staff

November 15, 2019 at 16:29

Hello,

Please do not duplicate topics –
https://www.8theme.com/topic/problem-of-font-size/#post-225109

Regards

#225110 Copied In reply to: Problem of font size
Rose Tyler

Support staff

November 15, 2019 at 16:29
Hello,

Add this custom CSS code:

.type-product li, .content li { font-size: 17px; }

Regards
#225109 Copied In reply to: Problem of font size
Rose Tyler

Support staff

November 15, 2019 at 16:21

Hello,

Disable sidebar on Shop page and enable on category page via Theme Options, then use custom CSS code to remove it from subcategory page.

Regards

#225108 Copied In reply to: How To show widget in products only

Rose Tyler

Support staff

November 15, 2019 at 16:04

Try to use our slider element – https://youtu.be/_dVwgeruFJk It will allow you to disable the Slider revolution plugin.

Regards

#225107 Copied In reply to: Problem with slider

Rose Tyler

Support staff

November 15, 2019 at 15:11

You’re welcome!
Have a nice day.

Regards

#225102 Copied In reply to: Homepage footer and Product page footer not the same

Rose Tyler

Support staff

November 15, 2019 at 15:08

Hello,

1) I’ve disabled Gutenberg and enabled WPBakery Page Builder for portfolio projects – https://www.8theme.com/demo/docs/legenda/Plugins/WPBakery_Page_Builder
http://prntscr.com/px9dqx
2) To change the URL, go to pages > edit your page that has template portfolio – http://prntscr.com/px9g76
Also, change translation of “portfolio” for the theme and Core plugin via Loco Translate –
https://www.8theme.com/demo/docs/legenda/Theme_Translation/Base_Theme_Translation
The child theme should be translated only in case you added custom code in child theme that includes localization functions.
3) Labels in the menu are images https://prnt.sc/pxfnzl You need to change images of labels in wp-content/themes/legenda/images folder.

Regards

#225100 Copied In reply to: Projects doesn't work and "New" label changes with each update

Rose Tyler

Support staff

November 15, 2019 at 15:06

Hello,

I can’t log in your site. Have you changed access?
I am using chrome browser and do not see any problem with tabs on a single product page – http://prntscr.com/pxevgp
Do you use plugins for caching or CDN? Try to clear their cache also.

Regards

#225099 Copied In reply to: WP Bakery Not Saving

Rose Tyler

Support staff

November 15, 2019 at 14:59

Hello,

I’ve sent this problem to one of our technicians and will let you know once we find a solution.
If you have any other questions, please open up a new topic.

Regards

#225097 Copied In reply to: Problem with slider
Rose Tyler

Support staff

November 15, 2019 at 14:54
Hello,

Try to add this code in Custom CSS for page – http://prntscr.com/pxer5w

.content-page { padding-bottom: 0px !important; }

Regards
#225096 Copied In reply to: Place the footer higher
Rose Tyler

Support staff

November 15, 2019 at 14:52

Hello,

I would recommend you to activate Header builder via Theme options and create the desired header for desktop and mobile from scratch depends on your needs. Here you can find video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

#225095 Copied In reply to: Modification of the header

Rose Tyler

Support staff

November 15, 2019 at 14:47

Hello,

Please check your site now.
Use Private Content area to post private information – http://prntscr.com/osw0ka next time.

Regards

#225094 Copied In reply to: Media Not Installed

Rose Tyler

Support staff

November 15, 2019 at 13:24

You’re welcome!

Regards

#225090 Copied In reply to: Cannot upload image

Rose Tyler

Support staff

November 15, 2019 at 13:17

That is great, thank you for letting us know.

Regards

#225089 Copied In reply to: Import Demos does nothing

Rose Tyler

Support staff

November 15, 2019 at 11:47

Hello,

Please make sure that you checked – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ http://prntscr.com/pxbouf
If this is fine, try to clear browser cache and check the import then.
Let us know.

Regards

#225083 Copied In reply to: Import Demos does nothing

Rose Tyler

Support staff

November 15, 2019 at 11:42

Hello,

Thanks for contacting us.
Go to XStore > Dashboard and check System Requirements – http://prntscr.com/pxbkrd

Please note that images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use image search engine https://www.tineye.com/.

If you want to get images from the demo just for test purposes, we can help you with the import. Provide us with temporary wp-admin access.

Regards

#225082 Copied In reply to: Media Not Installed

Rose Tyler

Support staff

November 15, 2019 at 11:02

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme.
Enable plugins one by one to find out which one causes the error, then contact support of that plugin.

Regards

#225079 Copied In reply to: Problem in product site gallery

Rose Tyler

Support staff

November 15, 2019 at 11:00

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
Follow this article to speed up your site – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#225078 Copied In reply to: Add to card takes too much time

Rose Tyler

Support staff

November 15, 2019 at 10:02

Hello,

Please provide temporary FTP access.

Regards

#225073 Copied In reply to: Regarding the update of content from the builder.

Rose Tyler

Support staff

November 15, 2019 at 10:01

Hello,

Please provide temporary FTP access also (host, username, password, port)

Regards

#225072 Copied In reply to: theme options cannot load properly due to logo in http

Rose Tyler

Support staff

November 15, 2019 at 09:45

Hello,

We do not have this problem on our test installation. Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#225071 Copied In reply to: Possible Virus in Latest Update

Rose Tyler

Support staff

November 15, 2019 at 09:06

Hello,

Fixed.
Please clear browser cache and check now.

Regards

#225069 Copied In reply to: product categeroy design on iphone ios 13.1.3
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Viewing 46,440 results - 46,411 through 46,440 (of 68,231 total)

Viewing 30 posts - 46,411 through 46,440 (of 68,231 total)

← 1 2 3 … 1,547 1,548 1,549 … 2,273 2,274 2,275 →

Forum Replies Created

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