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Regarding the update of content from the builder.

This topic has 9 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

VisionFurniture

Participant

November 13, 2019 at 09:14

Hello Support,

We have used the Legenda theme, but for many days we are facing the problem like when we make the text bold for any product and update the product, it keeps loading and then get time out.

We updated everything but it’s not get solved. Please check the URL for this to check.

Please check and give us solution.

Thanks,
Developer

Please, contact administrator
for this information.

#224949 Copied Theme version: 4.2 WooCommerce version: 3.8.0

8 Answers

Rose Tyler

Support staff

November 13, 2019 at 09:36

Hello,

Does it work fine with a default theme? Please check and let us know + provide a screenshot of the issue.
I do not see the problem with product updating right now.

Also, you can enable WPBakery Page Builder for products https://www.8theme.com/demo/docs/legenda/Plugins/WPBakery_Page_Builder
Use this option to disable the Gutenberg – https://www.8theme.com/demo/docs/legenda/docs/imgs/disable-gutenberg.png , Classic Editor plugin can be disabled then.

Regards

#224951 Copied

VisionFurniture

Participant

November 14, 2019 at 12:47

Sorry, but after enabling bakery it is still not solved.
also classic editor is still there enabled.

please check the screenshot where you can see the issue.

https://prnt.sc/pwumt2

#225024 Copied

Rose Tyler

Support staff

November 14, 2019 at 13:23

Hello,

WPBakery Page Builder can’t be used to edit Short product descriptions, only here – http://prntscr.com/pwv1ab
1) Do you have this problem when parent theme is activated?
2) Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.

Regards

#225027 Copied

VisionFurniture

Participant

November 15, 2019 at 08:36

WPBakery Page Builder can’t be used to edit Short product descriptions, only here – http://prntscr.com/pwv1ab
Comment:- You can check by yourself, we are not using the bakery builder for the product short description, even we are not using for the product pages.

1) Do you have this problem when parent theme is activated?
Comment:- This problem is also happening with the parent theme also, you can try on our server by activating it.

2) Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
Comment:- Yes, i tried this also, but still same problem.

#225065 Copied

Rose Tyler

Support staff

November 15, 2019 at 10:02

Hello,

Please provide temporary FTP access.

Regards

#225073 Copied

VisionFurniture

Participant

November 15, 2019 at 15:36

please check the ftp details

Please contact administrator
for this information.

#225103 Copied

Rose Tyler

Support staff

November 16, 2019 at 15:23

Hello,

One of our technicians will check this problem on Monday-Tuesday. Please wait.

Regards

#225157 Copied

Olga Barlow

Support staff

November 18, 2019 at 12:33

Hello,

We have enabled the default WordPress theme (Storefont) and found that the same issue persists https://gyazo.com/84ea1bc6b7d3f674d08cf7b47869699e
It meant that our theme is not a reason of the problem. Maybe this is something with WordPress or WooCommerce, we are not sure. Try to check the server error log, maybe it will help you to sort out. Our support can help you only in case the problem is caused by our theme. Try to contact WordPress or WooCommerce plugin support to get help with issues related to default WP and plugin options.

Regards

#225203 Copied
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