Forum Replies Created

Viewing 30 posts - 45,631 through 45,660 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2020 at 13:13

    Hello,

    1) Please use this custom CSS code:

    .posts-slider .featured-video iframe {
        height: 216px !important;
    }

    2) I’ve sent your request to our developers.
    You can disable categories for all posts via Theme Options > Blog > Blog layout > Show “Category” Label On Posts > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2020 at 10:33

    Hello,

    Try to use the next custom CSS code:

    .header-mobile-menu .ubermenu-responsive {
        visibility: visible !important;
        max-height: 100% !important;
        box-shadow: none;
    }
    .header-mobile-menu .ubermenu-target{
        padding-left: 0px;
    }
    .header-mobile-menu .ubermenu-responsive .ubermenu-submenu {
        display: block !important;
        max-height: 200px !important;
        overflow-y: scroll !important;
    }
    .header-mobile-menu .ubermenu-active > .ubermenu-target {
        background-color: transparent !important;
    }
    .header-mobile-menu .ubermenu-submenu a {
        padding-left: 15px !important;
    }
    .header-mobile-menu a.ubermenu-target {
        padding-bottom: 12px;
        padding-top: 12px;
    }
    .header-mobile-menu .ubermenu-submenu li {
        width: 100% !important;
    }

    Please note that we don’t give a guaranty for full theme compatibility with all 3-rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2020 at 09:27

    Hello,

    1) Please provide URL and temporary wp-admin access.
    2) To show all sale items on one page, create a “Sale” category http://prntscr.com/qsz9vj > add products there, then add the category to the menu https://prnt.sc/qsza8d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2020 at 09:17

    Hello,

    Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    For example, this demo – https://xstore.8theme.com/demos/2/niche-market/ uses the latest XStore version – http://prntscr.com/qsz6vg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2020 at 09:08

    Try to use the next code:

    h2.vc_custom_heading, 
    h3.vc_custom_heading, 
    h4.vc_custom_heading, 
    h5.vc_custom_heading, 
    h6.vc_custom_heading {
        font-size: 30px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 17:46

    Hello,

    Thanks for the question.
    Please wait for the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 16:54

    Hello,

    I’ve passed the problem to our developers. I will let you know once get an answer.
    Try to edit page > open settings of Custom Heading element and select Lato font -> https://prnt.sc/qsqwav

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 15:22

    Hello,

    Custom Heading element has Element tag (https://www.w3schools.com/tags/tag_hn.asp) and Font size settings http://prntscr.com/qspwx6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 11:48

    I am glad that you sorted out 🙂
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 11:46

    Hello,

    Go to XStore Dashboard > Custom Fonts > http://prntscr.com/qsnt0r Do you have Niramit-Regular font there? Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 11:31

    Hello,

    Thanks for the reply. One of our technicians will be able to take a closer look at the mentioned problems from Monday (due to the weekend). Please provide the error log by that time, and do not change access.

    About the font, I’ve checked a few pages, and do not see the problem https://prnt.sc/qsnlv2 Is it solved? If the problem persists, submit a new topic http://prntscr.com/qsnlb2 https://www.8theme.com/forums/xstore-wordpress-support-forum/ , + provide screenshot and URL. You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html to make screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 10:16

    Hello,

    Try to use div.woocommerce-product-gallery__wrapper
    Please note that we don’t give a guaranty for full theme compatibility with all 3-rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 10:01

    Also, these errors you can find in the console of browser – http://prntscr.com/qsmy1y http://prntscr.com/qsmy4o Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 09:59

    Hello,

    Try to temporarily disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how the header works then.
    If your site is live, it would be better to do tests on a staging/dev site (a full copy of the existing site). You can turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 09:32

    Hello,

    Thanks for contacting us.

    The problem with icons and fonts is caused by these errors in console – http://prntscr.com/qsmpbt
    Contact your hosting provider to solve this issue.
    Here is a stackoverflow answer for this issue
    http://stackoverflow.com/questions/26125030/font-awesome-icons-not-showing-in-chrome-a-maxcdn-related-cross-origin-resource

    Reply back once the problem will be fixed, provide us with temporary wp-admin access, and we will add the missing images manually.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 09:16

    Hello,

    You can use custom CSS code to achieve the desired result.
    Please provide temporary wp-admin access, so I can give you the correct code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 09:06

    Hello,

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2020 at 09:04

    Hello,

    The 500 error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Also, you can contact the hosting provider and ask to give you a server error log to check what is wrong.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 17:02

    Try to set 0px

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 16:48

    There is a default padding-top for inner-column https://prnt.sc/qsd0wr You can change it via design options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 15:00

    Ok.
    Thanks for using our theme

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 14:56

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 13:13

    Hello,

    Please describe the problem in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 13:02

    Hello,

    Please provide temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 12:58

    Hello,

    To be able to give you the correct custom CSS code, we need to inspect the page using browser dev tool, but your screenshot from the localhost. Contact us once your site will be live, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 11:52

    Let us know if you need any other assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 11:34

    Hello,

    Do you mean the window of quick view http://prntscr.com/qs7q90 ? It is not available for the portfolio via Essential Grid, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 11:23

    Hello,

    I would recommend you to refer documentation of WooCommerce https://docs.woocommerce.com/document/maxmind-geolocation-integration/ and contact the support of the plugin to get a consultation.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 10:36

    This margin http://prntscr.com/qs6tki comes from Design options of your row. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2020 at 10:34

    Hello,

    Try to temporarily disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check images then.

    Regards

  • 1 2 3 … 1,521 1,522 1,523 … 2,271 2,272 2,273
    Viewing 45,660 results - 45,631 through 45,660 (of 68,187 total)
Viewing 30 posts - 45,631 through 45,660 (of 68,187 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.