Hello, Crystal,

Thank you for reaching out to us.

The described situation is most likely a result of using a cache plugin. We kindly recommend clearing the cache using the same plugin and also ensuring that your browser cache is cleared.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your update. We appreciate your efforts in setting the sorting logic to ‘Menu Order’.

Best regards,
8Theme’s Team

Hello Sadrettin,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Best regards,
8Theme’s Team

Hello, Szocs Attila,

Thank you for reaching out to us.

Please enable Flexbox Container in Elementor:
1. Navigate to WordPress Dashboard.
2. Go to Elementor > Settings.
3. Click on the Features tab.
4. Locate Flexbox Container and set its value to Active.
5. Save the changes.

After enabling the Flexbox Container, try importing again.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

The renaming has been completed. Kindly proceed with the translation of the XStore Core plugin now.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Ronny_G,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If this doesn’t help, please provide temporary wp-admin access. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, DolphinRC,

Thank you for reaching out to us.

We are sorry to hear about the issue you are experiencing with reCaptcha during customer registration. Please ensure that reCaptcha is properly configured in your website settings. Additionally, check if any third-party plugins or custom modifications might be conflicting with the theme.

If the issue persists, kindly provide us with more details, such as any error messages you may have encountered.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

Please note that changing the color in one place does not automatically apply the change across the entire website.

To modify colors, you can navigate to Theme Options > Styling > Edit Colors; edit your pages using Elementor > adjust the settings of individual elements as needed; Header Builder via Elementor > edit color of elements.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We would like to clarify the difference between the Product Description Editor and the Single Product Page Layout Editor.

When you navigate to XStore Builders > Single Product Builder via Elementor > Edit Template, the product description in the tab is simply displayed as it is. You cannot edit it from this section because each product has a unique description, whereas the layout you are editing at that moment is shared across multiple products.

At this stage, the styling of the product description content may appear slightly inconsistent (as on your screenshot) —please disregard this. To achieve a well-formatted product description using Elementor, you need to edit it separately here https://prnt.sc/oytlWNCn3RVn or https://prnt.sc/qPZ2QSIMRViJ

By following this approach, you will achieve a visually appealing result on the frontend.

If you have any further questions, please feel free to reach out.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

WooCommerce provides two types of product attributes:
– Global Attributes: These attributes are created under WP-Admin > Products > Attributes. They are available for all products across the website and can be used for filtering.
– Local Attributes: These attributes are created when editing an individual product. They are only visible on the product page and cannot be used for filtering.

The XStore theme only supports global attributes for variation swatches. Ensure that your product variations are set up using global attributes – https://prnt.sc/0ozDvEaeUDFR
Here is a video example – https://www.youtube.com/embed/LgzC4iK-j6A

Best regards,
8Theme’s Team

Hello, Leon,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Hola Store,

https://www.8theme.com/topic/i-want-to-activate-my-licence-to-my-website/#post-437047

Best regards,
8Theme’s Team

Hello, Hola Store,

Please provide us with the code via the Private Content area.

Best regards,
8Theme’s Team