Forum Replies Created

Viewing 30 posts - 43,531 through 43,560 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:46

    Thanks for screenshots. To give a solid response, I need to take a closer look at your settings of Mobile menu. Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:43

    Hello,

    As I can see, you have WC translation in 2 places – http://prntscr.com/t1vyju It can be the reason for a conflict. Please read this article – https://docs.woocommerce.com/document/woocommerce-localization/ Contact support of woocommerce to get further assistance.
    About static block content, it looks like a cache effect. Clear server (Varnish) and browser cache and check the sidebar again.
    Also, Elementor plugin can be enabled for static blocks – http://prntscr.com/t1w4o7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:29

    Hello,

    Thanks for using our theme.
    1) Have you cleared the cache?
    Try to increase the max input vars limit to 2000 or even 3000 and check the saving of the menu after that.
    If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.
    2) Follow this article – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:25

    Hello,

    Do you get this error when a default WP theme is enabled?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:20

    Hello,

    Please provide us with screenshots for a better understanding the problem. Describe it step by step so we can recreate the situation of our test site.
    Provide temporary FTP access also.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:16

    Hello,

    Thanks for using our theme.
    1, 2, 4, 6, 7) You can disable Paypal plugin, or check settings of the plugin. Also, you may contact the support of Paypal plugin.
    3) The button is available if something was changed in the Cart, for example – http://prntscr.com/t1vj4p It is not a bug, but predefined behavior, you can check our demo.
    5) The checkout page comes from WooCommerce plugin. Go to Appearance > Customize > WooCommerce (Shop) > Checkout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:02

    Hello,

    Sorry for the delay in answering.
    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:39

    Hello,

    If you are using Elementor as page editor, the similar block http://prntscr.com/t1ux4k can be created in the next way – http://prntscr.com/t1uxgt http://prntscr.com/t1uxng (Banner element with a link to category).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:23

    Hello,

    Thanks for using our theme.
    It can be a cache effect, clear all cache (from a plugin, server, browser) and check then. Your site under maintenance mode, so we can’t check it. Some plugins for this mode can cause the described situation, try to temporarily disable the plugin.
    If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:18

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:16

    Hi,

    Registration comes from WooCommerce plugin – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-15
    Set color manually via Theme Options > Header builder > My account element

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:08

    Hello,

    Thanks for using our theme.
    Please provide a screenshot for a better understanding your request. Thanks in advance.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:03

    Hi,

    Where exactly the code was added? I do not see it via browser console.
    Please provide correct temporary wp-admin access http://prntscr.com/t1ui5n , so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 06:59

    Hello,

    Dashboard > Products > Brands > create brands and add images for them – http://prntscr.com/t1ug8q
    Do not forget to associate products with brands.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 16:01

    Hello,

    Thanks for contacting us.
    Please check line-height values – http://prntscr.com/t1i7dr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 14:55

    Provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 13:48

    Hello,

    Fixed. Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 13:40

    Hello,

    Provide screenshots of mails with untranslated words and temporary wp-admin access.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 13:34

    Hello,

    Make sure that the “Variation Swatches” option is enabled in Theme Options.
    Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check variations then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 13:27

    Hello,

    Provide temporary wp-admin and FTP access + describe the problem in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 12:54

    Hello,

    Change the previous code to:

    .sticky-message-on .content-page .woocommerce-message {
        background: #88b643 !important;
    }

    Mentioned products have different types (variable and simple). Ajax add to cart can’t be enabled for variable products, so you can just disable it for simple products via Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 12:41

    Please provide URL of the product and temporary FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 12:26

    Hello,

    Please watch this video and follow it – https://youtu.be/LgzC4iK-j6A
    If this doesn’t help. provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 12:18

    Hello,

    Sorry, but your question is a bit unclear for me. Please describe it in more detail and provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 12:16

    Hello,

    Update translation files – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    Also, create a translation for XStore Core plugin – Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 12:13

    Hello,

    Go to Pages > Edit page > [8theme] Layout options > Sidebar Position > Without.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 12:07

    Please provide URL of page with the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 10:32

    Hello,

    Try to use the next code:

    .menu-main-container .nav-sublist-dropdown ul > li > a:hover {
        opacity: 1 !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 10:07

    Hello,

    Thanks for using our theme.
    Sidebar Position For Mobile > select Top or bottom, or Hide Sidebar For Mobile Devices > On.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2020 at 10:03

    Provide temporary wp-admin access.

    Regards

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    Viewing 43,560 results - 43,531 through 43,560 (of 68,231 total)
Viewing 30 posts - 43,531 through 43,560 (of 68,231 total)
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