Hi,

Fixed. Please clear cache and check now.

Regards

Please provide FTP access. If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.

Regards

Hi,

http://prntscr.com/sz2a1a – text comes from WooCommerce Germanized plugin, so you need to check settings of the plugin, or disable it.
We are theme support and do not provide support for 3rd-party plugins, sorry. Maybe support of the plugin will be able to assist you.

Regards

Hello,

We will do our best to help you sort out any problem/question. Provide screenshots for a better understanding of the problem with product alignment, and describe the desired result in more detail.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Could you provide temporary wp-admin access, so we can take a closer look at current settings?
If you want the refund, submit it here – https://themeforest.net/refund_requests/new

Regards

Hello,

Thanks for using our theme.
Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check the single product page then.
If this doesn’t help, provide temporary FTP access, so we can take a closer look.
Did you make changes in files of the theme?

Regards

Dear,

Here it is – http://prntscr.com/sz0m13
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Regards

Hello,

We did not test XStore with this plugin, so we can’t give a solid response. We do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
The theme is compatible with the WC Product vendors and Dokan.
According to ThemeForest refund policy https://themeforest.net/page/customer_refund_policy , we can give refund if:
Item is “not as described” or the item doesn’t work the way it should.
Item has a security vulnerability
Item support is promised but not provided
Items that have not been downloaded
Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.
You don’t want it after you’ve downloaded it
The item did not meet your expectations or you feel the item is of low quality
You simply change your mind
You bought an item by mistake
You do not have sufficient expertise to use the item
You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund

Regards

Hello,

We can’t log in, please check credentials.

Regards

Hello,

Theme Options > Header builder > Newsletter > Popup Width And Height > change Height

Regards

Hi,

Fixed. Please check now.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

Hello,

Thanks for the reply. We will let you know once it will be fixed. Please do not change access.

Regards

Hello,

1) Please describe the problem in more detail. At first sight, the login form works fine.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
2) You need to translate XStore theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/, WooCommerce plugin – https://docs.woocommerce.com/document/woocommerce-localization/ and XStore Core plugin.

Regards

Hi,

As was mentioned, you need to install and activate Storefront theme (it is free official WC theme). If problems are independent of the theme, contact the support of woocommerce to get assistance.

Regards

Hello,

First of all, thank you for using our theme and for contacting us.
Theme Options > Header builder > Multiple headers > edit header for the Front page or delete it – http://prntscr.com/sylfh1
https://youtu.be/BpeXfzNwkOc

Regards

.content li {
    font-size: 14px !important;
    line-height: 1.3;
}

Regards