Forum Replies Created

Viewing 30 posts - 43,471 through 43,500 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 14:23

    Hello,

    Custom sidebar can be created via Appearance > Widgets. It can be associated with a page via layout options – http://prntscr.com/t2r4sz
    Note that woocommerce widgets, like Product categories, work on default WC pages only (Shop, page of product category).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 14:19

    Hello,

    You’re welcome!
    Manual import means that sliders were imported from archives. You can download XStore import files from this page > unzip > you will find folders of versions with archives of sliders inside.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 14:01

    I do not see the problem on the mentioned page. Have you changed the menu? To be able to help you, we need to see the issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 13:25

    Hello,

    1) We do not see the problem – http://prntscr.com/t2pu3s Please clear cache and check one more time. Provide us with URL of page where the problem is visible.
    2) Check now. Filters widgets are not static so cache for them should be disabled – https://prnt.sc/t2pp5j (independent of the theme).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 13:15

    Hello,

    Do you have the same situation with a default theme enabled? If it is independent of the theme, contact WooCommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 13:04

    http://prntscr.com/t2p8j8 – I can see the Sticky add to cart bar on your Single product page, so your question is a bit unclear for me. Please describe it in more detail.
    If you mean review form, enable it in settings of Tabs via Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 12:40

    Delete or change this custom CSS code – http://prntscr.com/t2ownm

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 12:33

    Hello,

    Please provide URL of page where we will be able to see the problem. I will pass it to our technicians.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 12:23

    Hello,

    On first sight, your site is not slow, and test results are pretty well – https://gtmetrix.com/reports/www.malabarium.com/ovamEEON Have you sorted it out?
    As I can see, images should be optimized – http://prntscr.com/t2og1b For example – http://prntscr.com/t2oh0b , you can use this site https://tinypng.com/ to optimize images, then reupload them to your media library.
    Also, change your logo image, there is no needs to load it in so big dimension – http://prntscr.com/t2oit5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 12:05

    Hello,

    Please check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 11:08

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 11:07

    Hello,

    I’ve installed the Core plugin via XStore Dashboard > Plugin Installer – http://prntscr.com/t2mxph

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 11:02

    Hello,

    Do you have the same situation with a default theme activated on the site? If this is independent of the theme, you can contact WooCommerce support to get some advice.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 10:39

    Hello,

    Theme Options > Styling > Container Background Color

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 10:21

    Hello,

    Thanks for using our theme.
    As I can see, the page speed is great. Have you sorted it out?
    Is there anything else we can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 10:08

    Hello,

    Your site under maintenance mode, so we can’t check it.
    Make sure that you updated the theme and Core plugin – http://prntscr.com/t2lnau https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Do not forget to clear all cache after the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 10:04

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 09:40

    Settings of the Banner element > Image > Banner image size – set size in px (460×290) or full.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 09:33

    Hello,

    About the second problem, it is a bit unclear for me. Please describe it in more detail and provide links of products. Do you use additional plugins that may affect it?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 09:31

    Hello,

    You’re welcome!
    Yes, the code can be added like this, or in the Global Custom CSS area only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 09:14

    Hello,

    We have released new theme version that contains fix for the problem with tabs, so you need to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 09:00

    Hello,

    1) I do not see the problem with the header – http://prntscr.com/t2k6er Please clear cache and check one more time.
    2) Sorry, but your question is a bit unclear for me. Please describe it in more detail and provide links of products. Do you use additional plugins that may affect it?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 08:54

    Hello,

    You can set more items per view – http://prntscr.com/t2k521 > http://prntscr.com/t2k588

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 08:50

    Hello,

    Select this form – http://prntscr.com/t2ju4w and add the next code in Custom CSS for page area http://prntscr.com/t2jyoe

    form .hosting-contact-form span input {
        width: 100%;
        border: 2px solid #e6e6e6;
        background: transparent;
        height: 47px;
    }
    .form-submit input[type=submit], form .hosting-contact-form input {
        border-radius: 15px !important;
    }
    form .hosting-contact-form textarea {
        border: 2px solid #e6e6e6;
        border-radius: 15px;
    }
    form .hosting-contact-form [type="submit"] {
        border-radius: 15px !important;
        margin-top: 15px;
    }

    http://prntscr.com/t2bd42 – this is prefooter static block – http://prntscr.com/t2jz90

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 08:15

    Hello,

    Add this code in Theme Options > Custom CSS > Custom CSS for mobile

    .top-bar .languages-area .topbar-widget {
        padding-right: 0px;
    }

    Clear cache of your mobile browser before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 08:01

    Hello,

    Add this code in Theme options > Theme Custom CSS:

    .et_b_header-cart .et-cart-total-inner {
        font-size: 0;
    }
    .et_b_header-cart .et-cart-total-inner .woocommerce-Price-amount.amount {
        font-size: 14px; 
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 07:59

    Hello,

    I do not see the problem on your Home page – http://prntscr.com/t2j2tc
    Please provide a screenshot for a better understanding the desired result.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 07:52

    Hello,

    See changes made on ‘Strona Główna’ wpbakery editor and make them for en version

    http://prntscr.com/t2iurq – column settings
    http://prntscr.com/t2ivdn – row class
    http://prntscr.com/t2ivmi – row settings

    http://prntscr.com/t2iw1u – frontend view

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 07:44

    Hello,

    Mentioned settings are independent of our theme. If you need further assistance, contact WooCommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2020 at 07:35

    Hello,

    We are theme support, so we are able to help with questions related to our theme only. Maybe hosting provider or WordPress support will be able to help you.
    Feel free to ask if you have any other questions.

    Regards

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    Viewing 43,500 results - 43,471 through 43,500 (of 68,231 total)
Viewing 30 posts - 43,471 through 43,500 (of 68,231 total)
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