Forum Replies Created

Viewing 30 posts - 43,471 through 43,500 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 13:53

    Hello,

    Please provide temporary wp-admin access, we will create an example on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 13:09

    Hello,

    Thanks for using our theme.
    We do not have this version based on Elementor page builder right now, but it will be added in one of next theme updates.
    Sorry, but your request is a bit unclear for me, describe it in more detail with screenshots.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 13:04

    Hello,

    Theme Options > Header builder > Mobile menu > Elements

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 13:03

    Hello,

    Provide temporary wp-admin access, we will take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 12:58

    Hello,

    Do you mean widgets of Footer?
    You can create the footer in 2 ways, using a static block or default columns layout, watch these videos https://youtu.be/gY-x4m47Duo https://youtu.be/NSSFa7ukx6I

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 12:00

    Hi,

    As a rule such problems do not depend on the theme, so it is a bit difficult for me to give you a solid response just by description.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 11:21

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 11:13

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 11:12

    Hello,

    Thanks for contacting us.
    Disable full width for row with the slider, or provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 11:07

    Hello,

    Thank you for the reply.
    We can’t connect to your FTP – Error: Critical error: Could not connect to server
    Please check the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 11:04

    Hello,

    Try to add this code in Theme Options > Theme Custom CSS:
    .mobile-menu-content .et_b-tab-content { animation: none; }
    Clear cache and check then. Let us know the result.
    3) Remove the current icon for menu item – http://prntscr.com/t1yu86 or change it to icon of Font Awesome 4.7 version http://prntscr.com/t1yvi2 https://fontawesome.com/v4.7.0/icons/
    4) To remove the line for the current menu item, add the next code in Theme Options > Theme Custom CSS:

    .header-main-menu.et_element-top-level .menu > .current-menu-item > a:before {
        background-color: transparent;
    }
    .header-main-menu.et_element-top-level .menu > .current-menu-item:hover > a:before {
        background-color: #0ab3a3;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 10:41

    Hello,

    Likely cache of mobile browser should be cleaned, or it can be a cache from your server-side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 10:35

    Hello,

    Sorry for the delay in answering.
    http://prntscr.com/t1xyub
    > https://gyazo.com/1668e03904b6230a3c417725bc2c832d
    You have 2 methods to fix this problem in product content
    1/ Each product should be opened and content should be switched to text then to html (as you can watch on video)
    2/ Add closed div in file of child-theme/woocommerce/content-single-product.php ( http://prntscr.com/t1y12l http://prntscr.com/t1y1qa )

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 10:31

    Hello,

    You need to update XStore Core plugin – http://prntscr.com/t1y0s4
    1) Use Blog carousel on the page, settings of the element allow to display post depends on your needs.
    2) Theme Options > Styling > Active buttons.
    3) Describe the desired result in more detail.
    4) Provide URL of page that contains the button.
    5) Theme Options > Styling > Light buttons.
    The text can be changed via translation of WooCommerce plugin.
    6) Custom CSS can be used, for example

    .products-grid .content-product {
        border: 1px solid #e1e1e1;
        padding: 15px 15px 5px 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 10:09

    Hi,

    You’re welcome!
    3) Like this http://prntscr.com/t1xtp4 ? Add the next code in Theme Options > Theme custom CSS > Custom CSS for mobile –

    .single-product .product .yith-ywraq-add-to-quote {
        margin-left: 106px;
    }
    .single-product .add-request-quote-button {
        padding-left: 25px;
        padding-right: 25px;
        height: 35px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 09:59

    As I can see, you do not use our Header builder and styles come from Elementor plugin – http://prntscr.com/t1xfky
    You can create the header from scratch using our builder – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
    or change the styling of current buttons using custom CSS code, for example

    .header .elementor-button {
        background-color: red;
        color: black;
    }
    .header .elementor-button:hover {
        background-color: black;
        color: red;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 09:43

    Hello,

    It’s sad to hear. If you decide to return to XStore, please know that our team will be happy to help at any time with any questions regarding the theme functionality.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 09:41

    Hello,

    Try to add the next code in Theme Options > Custom CSS:

    .wishlist-btn-container.with-styles .single_add_to_wishlist {
        display: inline-flex;
        align-items: center;
        justify-content: center;
    }
    .single-product .yith-wcwl-add-button > a i {
        display: none;
    }
    .wishlist-btn-container.with-styles .single_add_to_wishlist:after {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 09:34

    Check settings of PayPal plugin or disable it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 09:14

    About the tab, the problem will be fixed in the next update of the theme (we plan to release it within 1-2 days).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:55

    Hello,

    Please set administrator role for the user in Dashboard.
    You provided FTP to empty directory http://prntscr.com/t1wcxc Check the destination folder of the FTP user.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:46

    Thanks for screenshots. To give a solid response, I need to take a closer look at your settings of Mobile menu. Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:43

    Hello,

    As I can see, you have WC translation in 2 places – http://prntscr.com/t1vyju It can be the reason for a conflict. Please read this article – https://docs.woocommerce.com/document/woocommerce-localization/ Contact support of woocommerce to get further assistance.
    About static block content, it looks like a cache effect. Clear server (Varnish) and browser cache and check the sidebar again.
    Also, Elementor plugin can be enabled for static blocks – http://prntscr.com/t1w4o7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:29

    Hello,

    Thanks for using our theme.
    1) Have you cleared the cache?
    Try to increase the max input vars limit to 2000 or even 3000 and check the saving of the menu after that.
    If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.
    2) Follow this article – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:25

    Hello,

    Do you get this error when a default WP theme is enabled?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:20

    Hello,

    Please provide us with screenshots for a better understanding the problem. Describe it step by step so we can recreate the situation of our test site.
    Provide temporary FTP access also.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:16

    Hello,

    Thanks for using our theme.
    1, 2, 4, 6, 7) You can disable Paypal plugin, or check settings of the plugin. Also, you may contact the support of Paypal plugin.
    3) The button is available if something was changed in the Cart, for example – http://prntscr.com/t1vj4p It is not a bug, but predefined behavior, you can check our demo.
    5) The checkout page comes from WooCommerce plugin. Go to Appearance > Customize > WooCommerce (Shop) > Checkout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 08:02

    Hello,

    Sorry for the delay in answering.
    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:39

    Hello,

    If you are using Elementor as page editor, the similar block http://prntscr.com/t1ux4k can be created in the next way – http://prntscr.com/t1uxgt http://prntscr.com/t1uxng (Banner element with a link to category).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2020 at 07:23

    Hello,

    Thanks for using our theme.
    It can be a cache effect, clear all cache (from a plugin, server, browser) and check then. Your site under maintenance mode, so we can’t check it. Some plugins for this mode can cause the described situation, try to temporarily disable the plugin.
    If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

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    Viewing 43,500 results - 43,471 through 43,500 (of 68,187 total)
Viewing 30 posts - 43,471 through 43,500 (of 68,187 total)
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