Hello,

Please check these topics – https://www.8theme.com/topic/need-help-5/#post-243239 https://www.8theme.com/topic/hello-dear-support-team/#post-243237

Regards

Hello,

Could you, please describe the problem one more time in more detail? Thanks in advance.

Regards

Theme Options > Typography > Text Transform > None + http://prntscr.com/tbrbqq

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Hello,

We added a new option for our customers (to close their topics) and probably you closed it by mistake.

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There are Mixed Content errors http://prntscr.com/tbojst You need to contact your admin or hosting provider to fix the https problem.

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Hello,

I do not see any problem with the mobile menu on your site. Try to clear browser cache and check one more time. Could you record a video of the problem?
Theme Options > Header builder > Mobile menu > Dropdown Opening Action > Off and check one more time.

Regards

Hello,

Please read these https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ https://wordpress.org/support/topic/kirki-loading-google-fonts-from-old-domain-after-migration/

Regards

Hello,

It will be fixed in the next update of the theme.
If you do not want to wait for the update provide temporary wp-admin and FTP access.

Regards

Hello,

1) You need to add Google Map API key – http://prntscr.com/tbl8i9
2) Custom CSS code was used – http://prntscr.com/tblb7q ( http://prntscr.com/tbl9c4 https://prnt.sc/tbl9ge http://prntscr.com/tblaz5 )

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Hello,

XStore Dashboard > Instagram API > make sure that for 1 account you generate 1 access token, you do not need to generate a few for the same account. Then go to settings of Instagram element or widget and select the Instagram account > go to
XStore Dashboard > Instagram API > click on this button http://prntscr.com/tbko9s
Note that hashtags work for Business account only.
If following these steps doesn’t help, provide temporary FTP access. Please use the forum to provide us with a reply, do not duplicate requests via email.

Regards

Hello,

Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Products Masonry > off.

Regards

Hi,

How does it work with a default theme? Settings of permalinks come from WordPress and, as a rule, are not affected by theme. We can help with questions that are strictly related to XStore, so if it works in the same way even with another theme, contact the support of WP and your hosting provider.

Regards

Hello,

Theme Options > Header builder > Mobile menu – https://prnt.sc/tb6wda

Regards

Hello,

This problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

You can also update the theme via FTP instead of auto update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

Hi,

As I can see, you do not have products with sizes – http://prntscr.com/tb3nxa , so the filter cannot work correctly.
I’ve checked one of your products, and see local size attributes – http://prntscr.com/tb3p4s , but the filter works with global attributes only. Please check the video one more time.

Regards