Hello,

Follow this article to clear the cache of browser https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en
and clear cache that comes from W3 Total Cache plugin, support of the plugin should be able to assist you.
Problem was caused by WooZone plugin errors. Do you plan to sell products from Amazon? If no then do not activate this plugin.
Also, you can disable Elementor plugins.

Regards

Hello,

Thanks for using our theme.
Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can contact the hosting provider to get assistance or provide us with temporary wp-admin access and we will add missing images.
If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/
If you want to get pages from different demos, just use Page importer – https://youtu.be/wkIKN2IyEZI

Regards

You need to update Massive Addons plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Then clear cache and try to edit static blocks.

Regards

Hello,

Please provide temporary wp-admin access – create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete this account once all questions will be solved.

Regards

Hello,

Thanks for contacting us.
You can use 1 license for both dev and production sites, 1 license allowed for the same project, no matter how many copies of that project you have.
Read more – https://themeforest.net/licenses/terms/regular
There is no Trial Key.

Regards

Hello,

Do you have this problem when a default theme is activated on your site?
Have you tried to disable plugins? Maybe some of 3rd-party plugins conflicts.
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed. Contact your hosting provider to check the situation from the server-side, check the server error log.
As I can see, after testing the site via gtmetrix, you need to optimize images, for example – https://prnt.sc/u0cp7b and change settings of banners on the home page – https://prnt.sc/u0cpei – https://prnt.sc/u0cpu5

Regards

Hello,

Let’s continue our conversation in this topic – https://www.8theme.com/topic/electeron-01-doesnt-fully-work/#post-248049

Regards

Hi,

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Let us know if you need any further assistance.

Regards

Hello,

Provide temporary wp-admin access, please.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete this account once all questions will be solved.

Regards

Hello,

Please provide temporary wp-admin and FTP access.

Regards

Thanks for the reply. FTP access is needed also. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

Regards

Hello,

Thanks for contacting us.
Please provide temporary wp-admin and FTP access.

Regards

Hello,

What versions of the Core plugin, theme and WP do you use?

Regards

Hello,

Thanks for contacting us.
Install Default demo version, like shown in this video – https://youtu.be/UAlAkvoilfk , > go to Pages > Add new > import Home yellow xstore page – https://youtu.be/wkIKN2IyEZI , then Dashboard > Settings > Reading > Your homepage displays > select the Imported Home page.
As you can see on the demo this page uses a specific header, that was achieved via Multiple headers functionality. Just provide temporary wp-admin access, so we can import the header manually on your site and set it for the Home page only.

Regards

Hello,

I’ve tried to delete the Promo element and checked how the sticky header works when the Top header area is empty, nut your problem is a bit unclear for me. Please describe in more detail what exactly is wrong and how it should be. Provide screenshots for better understanding. Thanks in advance.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards