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Viewing 30 posts - 40,411 through 40,440 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 10:41

    Hello,

    Thanks for contacting us.
    Provide us with temporary FTP access – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider, and ask for this information.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 10:38

    Hello,

    Try to clear cache and check one more time – https://prnt.sc/vd66wn https://prnt.sc/vd672m
    What mobile and browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 10:00

    Hello,

    Please check docs of the Slider Revolution plugin, or provide us with temporary wp-admin access.
    Do you want to remove the text on the hover at all?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 09:55

    Theme Options > Header builder > Multiple headers > create a new header and set it for the Front page and enable header overlap https://youtu.be/BpeXfzNwkOc
    Also, as was mentioned, you can use settings of slider – https://prnt.sc/vcjj1r Read more in docs of the Slider Revolution plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 09:50

    Hello,

    1) Theme Options > Header builder delete the Newsletter element from the header content or change settings of it.
    2) We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
    Provide us with temporary FTP access, we will check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 09:09

    Hi,

    Make sure that all required plugins are activated – https://8theme.com/demo/docs/legenda/Plugins/Included_Plugins

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 09:04

    Hi,

    There is no such option by default.
    You can submit a feature request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 09:01

    Hi,

    Thanks for contacting us.
    Go to Edit page and change this code – https://prnt.sc/vd492a to

    .content-page, .page-content {
        padding-bottom: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:50

    Hello,

    We can’t recommend a plugin for this because did not test such plugins officially with the theme.
    You can submit a feature request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:48

    Hello,

    Thanks for using our theme.
    Is it solved https://prnt.sc/vd3zyr ?
    Is there anything else I can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:44

    Hello,

    Please check – https://prnt.sc/vd3wg0
    Add the next code in Theme Options > Theme Custom CSS:

    .content-page {
        padding-top: 35px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:36

    Hello,

    Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:24

    Hello,

    Is there anything else I can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:15

    Hello,

    Thanks for using our theme.
    1) Make sure that you created a translation for XStore Core plugin, or create it now. Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.
    2) Theme options > Header builder > Cart > Mini-Cart Promo Message
    3) Do you mean Single product page? Add the next code in Theme Options > Theme Custom CSS

    .single-product .products-page-cats {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:12

    Hello,

    Thanks for contacting us.
    You did not set the administrator role for the user, so I can’t check existing translation files and Theme Options.
    Make sure that you created a translation for XStore Core plugin, or create it now. Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.
    Change text of the progress bar, via Theme Options > Sales Booster > Progress Bar.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 08:06

    Hello,

    Provide us with temporary FTP access – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider, and ask for this information.
    Also, provide URL of the mentioned product.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 16:12

    Hi,

    Try to activate the theme now.
    Please note, that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 16:09

    Hello,

    The purchase code of the theme can’t be used to activate plugins. Please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 10:49

    Hello,

    Theme Options > General > Static Blocks > On

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 10:43

    Thanks for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 10:41

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 10:40

    Hello,

    WPBakery or Elementor version?
    Provide temporary wp-admin access, and we will help you with the demo import.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 10:38

    Hi,

    Try to activate the theme now.
    Please note, that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2020 at 18:01

    Hello,

    I’ve edited the content of your Home page. Please check.
    Let us know if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2020 at 16:40

    Hello,

    Please provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2020 at 16:10

    Mozilla Firefox does not support feature to customize scrollbar but we have provided you some custom to make your content not fully broken on mobile devices in Firefox

    .et_b_header-search:not(.et_element-top-level) .input-row {
      display: block;
    }
    .et_b_header-search:not(.et_element-top-level) .input-row input[type=text] {
      width: calc(100% - 40px);
      float: left;
    }
    .et_b_header-mobile-menu .et-mini-content {
      padding-left: 0 !important;
      padding-right: 0 !important;
    }
    .et_b_header-mobile-menu .et-mini-content .et-content > * {
      max-width: calc(100% - 60px);
      margin-left: 30px;
    }
    .et_b_header-mobile-menu .et-mini-content .et_b_header-menu > .menu-main-container {
        max-width: unset;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2020 at 16:00

    Try to activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2020 at 14:52

    Hello,

    Sync translation of the theme, WC and XStore Core plugins – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then find and translate strings.
    If this doesn’t help, provide us with temporary wp-admin access and screenshots of untranslated strings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2020 at 14:46

    Hello,

    Thanks for using our theme.
    Create translation for XStore Core plugin. Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2020 at 14:30

    Hello,

    Provide URL, temporary wp-admin, and FTP access, we will check what can be done to help you.

    Regards

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    Viewing 40,440 results - 40,411 through 40,440 (of 68,231 total)
Viewing 30 posts - 40,411 through 40,440 (of 68,231 total)
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