Hello, AndreG,
Could you please provide a more detailed description of your request? If possible, include some screenshots to help us better understand what you are looking to achieve.
Best Regards,
8Theme’s Team
Hello, AndreG,
Could you please provide a more detailed description of your request? If possible, include some screenshots to help us better understand what you are looking to achieve.
Best Regards,
8Theme’s Team
Hello, Tiago,
You’re welcome!
Best Regards,
The 8Theme Team
Hello,
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello, Suvyshop,
Private Content
Warm Regards,
The 8Theme Team
Hello,
Thank you for reaching out to us with your concern.
Could you please provide URL of the product from your example and temporary wp-admin access? We need to check your settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Finleydesign,
Thank you for contacting us and for using XStore.
Please submit your question in a separate thread. Provide s video or screenshots of your actions and the problem.
Additionally, provide the URL of your site and temporary wp-admin access.
Kind Regards,
8theme team
Hello, Monique,
Thank you for reaching out to us with your concern.
Custom CSS code can be used:
@media only screen and (max-width: 480px) {
.product-content-image .label-product {
display: block;
}
}
Best Regards,
8Theme’s Team
Hello, Mandu,
Thank you for reaching out to us.
Please provide temporary wp-admin and FTP access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello, Creatica,
Thank you for reaching out to us with your concern. We understand that you are experiencing issues with the responsiveness of the product title in the Single Product Builder Breadcrumbs when viewed on mobile devices.
If you prefer to have the responsive font-size of title in breadcrumbs, please use: clamp(24px, 5vw, 46px)
Read more https://developer.mozilla.org/en-US/docs/Web/CSS/clamp
Best Regards,
8Theme’s Team
Hello, dybwpath,
Here is a new link for you – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Best Regards,
8Theme’s Team
Hello, Lantalau,
Thank you for contacting us and for using XStore.
We are glad to hear that your website is almost ready for launch. We understand the importance of having a fast-loading website.
Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Additionally, to improve the loading time of your website, you can start by considering the following tips:
1. **Optimize Images**: Ensure that all images are optimized for the web. You can use tools like Adobe Photoshop or free online services such as TinyPNG to reduce image file sizes without losing quality.
2. **Minimize HTTP Requests**: Try to reduce the number of elements on your page to decrease the number of HTTP requests required to load the page.
3. **Enable Compression**: Use compression tools like Gzip to reduce the size of your CSS, HTML, and JavaScript files.
4. **Leverage Browser Caching**: Set up your server to enable browser caching. This allows visitors to store certain parts of your site on their local computer, which helps in loading the website faster upon subsequent visits.
5. **Minify CSS, JavaScript, and HTML**: You can improve load times by minifying your code. This involves removing unnecessary spaces, characters, and comments from your CSS, JavaScript, and HTML files.
6. **Use a Content Delivery Network (CDN)**: CDNs distribute your content across multiple, geographically diverse servers, which speeds up the loading of your site by serving data from the closest server to your visitor.
7. **Optimize Database**: Regularly optimizing your database can help improve your website’s performance. This can be done through plugins if you are using a CMS like WordPress.
Regarding theme-specific optimizations, please ensure that you are using the latest version of our theme as we continuously improve and optimize our products.
For plugin recommendations, you might consider using caching plugins such as W3 Total Cache or WPRocket. These plugins can significantly improve your site speed by caching your posts and pages as static files.
We hope these suggestions help you enhance your website’s loading speed.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access? We need to check your settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Sophie,
Thank you for reaching out to us.
This situation is caused by custom CSS code – https://prnt.sc/5t4SObGK84zP
Best Regards,
8Theme’s Team
Hello, Ombi,
Thank you for reaching out to us. We understand that you encountered an issue with a gap.
Please make sure that breadcrumbs is disabled for the Home page (Pages > click on page title > XStore Options > Breadcrumbs Style https://prnt.sc/sV5b19g9dKcc ).
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your request.
Appearance > Widgets > Shop sidebar. You can change the Swatches filter to any other available widget.
Best Regards,
8Theme’s Team
Hello, Rajdeep,
Thank you for reaching out to us with your query.
The Loginisation/Registration functionality comes from the WooCommerce plugin, and you can read more in WooCommerce documentation – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
Should you require further customization, we recommend contacting WooCommerce support https://wordpress.org/support/plugin/woocommerce/ or consulting with a technical team.
Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.
Best Regards,
8Theme’s Team
Hello, Asia Luggage,
Activated – https://prnt.sc/BBjyd2lWkSJz + https://prnt.sc/gONAQ_g__Bz5 https://prnt.sc/zNvcgtJMvRH0 https://prnt.sc/hqKg6q-PFLK8
We kindly ask you to carefully review these screenshots to ensure that you are able to manage the settings independently moving forward.
Read more – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/
Warm Regards,
The 8Theme Team
Hello, Dybwpath,
Thank you for reaching out to us with your concern.
We understand that you would like to remove the default shipping store address displayed on the cart page. This is independent of the theme and comes from the WooCommerce plugin. You can edit WooCommerce > Settings > Shipping > Shipping settings or contact support of the plugin directly – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello, Drishti,
Thank you for reaching out to us with your request. We are more than happy to assist you with customizing the wishlist page layout as per your specifications.
1/ Add to cart button will be shown for variable products in case a variation was selected before adding to the cart – https://prnt.sc/nONMdEQLtbau
The table content of the wishlist page can be edited via Theme Options > WooCommerce (Shop) > Wishlist.
2/ Custom CSS code can be used:
.xstore-wishlist-items .product-title {
font-family: "Roboto";
}
Read more – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
Best Regards,
8Theme’s Team
Hello, Goostaf,
Edit products > Product video – https://prnt.sc/BNXK1J7cb9IO
Provide URL of the product where you set the mentioned settings already.
Best Regards,
8Theme’s Team
Hello, Ricardo,
Thank you for reaching out to us with your concern.
We can’t log in https://prnt.sc/-Hg20_S8kTuV Please provide correct credentials.
Best Regards,
8Theme’s Team
Hello, Jefferson Lee,
Thank you for reaching out to us with your request.
To disable the “Back To Top” button, please navigate to Theme Options, then select Footer, followed by Back to top button, and set the “Back To Top” button to Off.
Should you require any further assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Hello, Dybwpath,
Thank you for reaching out to us with your concern regarding the translation issues on your site. We understand how important it is for all text on your site to be accurately translated to enhance user experience.
Private Content
Best Regards,
8Theme’s Team
Hello, Ahmed,
Thank you for reaching out to us.
We would like to inform you that you need to configure the desired links for your menu. Please refer to the following screenshot for guidance: https://prnt.sc/6gSP5To6c8oN
Best Regards,
8Theme’s Team
Hello, Carliczyk,
Thank you for reaching out to us with your concern.
We have reviewed the situation you mentioned and determined that it is caused by the CSS code on your website. You can view the specifics at the following link: https://prnt.sc/UgtkPVTPz1aO
Best regards,
8Theme’s Team
Hello, Tiago,
We hope this message finds you well. We have reviewed your website and are pleased to inform you that we did not encounter any visible issues; everything appears to be functioning properly.
To assist you further, we have created an example – https://prnt.sc/n6ajfiFmYprR
Please watch this video tutorial about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared
It is advisable to read the documentation https://www.8theme.com/documentation/xstore/ , watch tutorial videos https://www.youtube.com/@8theme/videos , and follow the guidance provided by our support team during your website development process.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
Hello, Soufiane,
Thank you for reaching out to us. We appreciate you taking the time to follow the tutorial for translating your website into French. We apologize for any inconvenience caused by the translation issues you are experiencing.
Please set an administrator role for the user you provided for us. We need to check your settings.
Best Regards,
8Theme’s Team
Hello, Mehranfaris,
Thank you for reaching out to us with your concern.
1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.
2/ Could you please provide temporary wp-admin access? We need to check your settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello, Sophie,
Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then clear cache and check the result.
Best Regards,
8Theme’s Team
Hello, Sophie,
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access? We need to check your settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team