Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 38,701 through 38,730 (of 68,187 total)

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Rose Tyler

Support staff

December 27, 2020 at 17:10

Hello,

Theme Options > Header builder > Mobile header > Header overlap – Custom Breadcrumbs Paddings (Overlap Only) > change these values depends on your needs – https://prnt.sc/wawfh8

Regards

#265964 Copied In reply to: header overlap only home page

Rose Tyler

Support staff

December 27, 2020 at 17:07

Let us know the result

Regards

#265963 Copied In reply to: Xstore core plugin is making quick edit not possible

Rose Tyler

Support staff

December 27, 2020 at 16:02

Hello,

We do not have such a problem on our test site. Make sure that you are using the latest versions of the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#265956 Copied In reply to: Xstore core plugin is making quick edit not possible

Rose Tyler

Support staff

December 27, 2020 at 15:53

Hello,

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.

Regards

#265954 Copied In reply to: Catalog bug

Rose Tyler

Support staff

December 27, 2020 at 15:27

Hello,

Thanks for using our theme.
Try to contact your hosting provider about this problem. Do you use CDN or server cache?
Follow this article to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#265949 Copied In reply to: Theme reset by-default again and again

Rose Tyler

Support staff

December 27, 2020 at 15:24

Hi,

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading them to your media gallery, or you can use the Crop option.

Regards

#265948 Copied In reply to: Catalog product image sizes

Rose Tyler

Support staff

December 27, 2020 at 15:22

These strings come from the theme, so check the translation of XStore via Loco Translate.

Regards

#265946 Copied In reply to: Translation problem

Rose Tyler

Support staff

December 27, 2020 at 14:49

Hello,

Please follow this article – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#265942 Copied In reply to: Massive Addons for WPBakery Page Builder Update Problem

Rose Tyler

Support staff

December 27, 2020 at 13:59

Hi,

By default, there is no such possibility. Provide temporary FTP access, one of our technicians will check it after the weekend and maybe we’ll give you a solution via changes in the child theme.

Regards

#265939 Copied In reply to: Brand Title In Single Product Page With Image

Rose Tyler

Support staff

December 27, 2020 at 09:03

Hello,

You are using “Rental Products” plugin. But we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
Provide FTP access, our technicians will check what can be done to help you.

Regards

#265929 Copied In reply to: Not showing Correct Price in Cart
Rose Tyler

Support staff

December 27, 2020 at 08:52
Hello,

Add the next code in Theme Options > Theme custom CSS:

.woocommerce-message .button { text-transform: none; }

Regards
#265928 Copied In reply to: How to Uncapitalize "Continue Shopping"?
Rose Tyler

Support staff

December 27, 2020 at 08:50

Hello,

I am not sure why it happened, but glad that you sorted out.
Feel free to ask if you have any other questions.

Regards

#265927 Copied In reply to: error at footer & top menu

Rose Tyler

Support staff

December 27, 2020 at 08:39

You’re welcome!

Regards

#265926 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Rose Tyler

Support staff

December 27, 2020 at 08:37

Dear,

I’ve edited your Home page, as was mentioned, it works – https://prnt.sc/wapdxa

Regards

#265925 Copied In reply to: problem in backend editor

Rose Tyler

Support staff

December 27, 2020 at 08:32

Yes, this custom CSS is required also.

Regards

#265924 Copied In reply to: Stop social media icons changing colour upon click

Rose Tyler

Support staff

December 27, 2020 at 08:30

Hello,

Go to Edit page > Instagram element > Instagram account > select your account that was connected.
It looks like you have sorted it out – https://prnt.sc/wapap3 if you can’t see images still, clear all cache.

Regards

#265923 Copied In reply to: Instagram Not Connecting

Rose Tyler

Support staff

December 27, 2020 at 08:26

Hello,

Do you use the Loco translate plugin? https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ Check translation of the theme, XStore Core, WooCommerce.

Regards

#265922 Copied In reply to: Translation problem

Rose Tyler

Support staff

December 27, 2020 at 08:24

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Do you use child theme? Have you added changes in files?
Please provide URL and temporary wp-admin access.

Regards

#265921 Copied In reply to: The product image zoom on hover stopped working
Rose Tyler

Support staff

December 27, 2020 at 08:22
Hello,

Add this code in Theme Options > Theme custom CSS > Global custom CSS:

@media only screen and (max-width: 992px) { .et_b_header-cart.et_element-top-level > a { background-color: transparent; } }

Regards
#265920 Copied In reply to: Yellow Line
Rose Tyler

Support staff

December 27, 2020 at 08:16

Hello,

There is a default button element for the Elementor – https://prnt.sc/wap582
You can submit a request about the “Fancy button” here – https://www.8theme.com/taskboard/

Regards

#265919 Copied In reply to: Does the "Fancy button" element exist in Elementor as well?

Rose Tyler

Support staff

December 27, 2020 at 08:14

Hello,

WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out of stock items from the catalog
https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

Regards

#265918 Copied In reply to: How to only display in stock products by default

Rose Tyler

Support staff

December 27, 2020 at 08:12

Hello,

Thanks for using our theme.
I can see the logo on your Home page. Clear cache and check now.
If you edit a custom header, save changes for this header – https://prnt.sc/wap3so
Provide temporary wp-admin access, describe your problems in more detail, so we can take a closer look.

Regards

#265917 Copied In reply to: Logo invisible on multiple header

Rose Tyler

Support staff

December 27, 2020 at 08:07

Hello,

Clear cache and check the Home page – https://prnt.sc/wap21k

Regards

#265916 Copied In reply to: Custom header image wont show

Rose Tyler

Support staff

December 27, 2020 at 08:05

Hello,

Thanks for using our theme. You can activate it now.

Regards

#265915 Copied In reply to: Reset my license for XStore theme.

Rose Tyler

Support staff

December 26, 2020 at 17:49

Hello,

Sorry for the delay in answering.
Provide temporary FTP access.
Our technicians will be able to check your problem after the weekend.
In the browser console, I can see the next js error that comes from an additional plugin – https://prnt.sc/wads75 Try to disable this plugin and check the Header builder after that. Let us know the result.
Contact the authors of the plugin to get assistance.

Regards

#265885 Copied In reply to: header builder

Rose Tyler

Support staff

December 26, 2020 at 17:42

Yes, it is correct. You want to change text, to prevent .php files editing, use the translation.

Regards

#265884 Copied In reply to: Cart Header in off-canvas not using custom format

Rose Tyler

Support staff

December 26, 2020 at 17:40

Hello Esosfera,

Sorry for the delay in answering.
Please provide temporary wp-admin and FTP access.
Waiting for your reply.

Regards

#265883 Copied In reply to: Slider stuck on loading

Rose Tyler

Support staff

December 26, 2020 at 16:41

Hello,

I’ve passed your request to our developers.

Regards

#265878 Copied In reply to: XStore Single Product Builder – Header area disappears on Product page

Rose Tyler

Support staff

December 26, 2020 at 16:39

Hello,

Could you provide temporary wp-admin access?

Regards

#265877 Copied In reply to: Add to cart button not showing in mobile.

Rose Tyler

Support staff

December 26, 2020 at 16:17

Hi,

What is URL of the login page?

Regards

#265873 Copied In reply to: Header Colour
← 1 2 3 … 1,290 1,291 1,292 … 2,271 2,272 2,273 →

38,701–38,730 of 68,187 posts

Viewing 30 posts - 38,701 through 38,730 (of 68,187 total)

← 1 2 3 … 1,290 1,291 1,292 … 2,271 2,272 2,273 →

Forum Replies Created

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