Dear @creativesite,

We hope this message finds you well.

We would like to inform you that Storefront is the default official theme provided by the WooCommerce plugin. Due to this, authors of other themes frequently request testing specifically with Storefront.

Please be assured that you will not lose any of your settings or content when switching themes between Storefront and XStore.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Slava,

Thank you for reaching out to us.

XStore Builders > Header Builder via Elementor > edit template – https://prnt.sc/IK7SMjre8VuS > Mobile menu > https://prnt.sc/yzXFVzjiu8XM
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We’ve edited the header on your site in the mentioned way. Please clear the cache and check the result.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

You can remove this code from Theme Options > Theme custom CSS https://prnt.sc/2r6RCax-5uZF to remove the border.

Best Regards,
8Theme’s Team

Hello, Clara A,

Thank you for reaching out to us.

Do you see fatal errors in Woocommerce > Status > Logs?

Could you provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We have successfully connected using the FTP credentials you provided and have renamed the specified file as required.

Best Regards,
8Theme’s Team

Hello, Verno,

Please click here – https://prnt.sc/g57wFbufRMV6 (Theme Options > WooCommerce (Shop) > Single Product Builder), confirm agreed in the popup and the page will be reloaded.
After that use Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Tommy,

Why do you hold this opinion? We have clients who are currently using this plugin successfully.
If you are experiencing an issue, we kindly ask you to open a new topic in our support forum and provide a detailed description of your specific situation. This will enable us to assist you more effectively.

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

Please feel free to take the time you need.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide us with FTP access to do this for you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out and bringing this issue to our attention.

Please provide a temporary wp-admin and URL of page with the login form. We need to check your settings in the Dashboard.

Best Regards,
8Theme’s Team

Hello, scorpio_x73,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Monique,

Please try to change the previous code to:

.before-checkout-form .checkout_coupon {
    display: block !important;
}
.woocommerce-form-coupon-toggle .woocommerce-info .showcoupon {
    font-size: 0px;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Please go to XStore > Welcome panel > unregister theme https://prnt.sc/X1tFRxadScfL , then enter the purchase code and register XStore again.

Best Regards,
8Theme’s Team

Hello, Mirco,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team