Page 1264 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

January 26, 2021 at 09:16

Dear JFOC,

You just need to clear cache of a plugin/server/CDN.
Please submit a new topic and provide URL of your site + temporary wp-admin access, if you need any assistance from our side.

Regards

#270203 Copied In reply to: Mobile not workng correctly since update

Rose Tyler

Support staff

January 26, 2021 at 09:14

Hello,

I do not see the problem – https://prnt.sc/xn84cv https://prnt.sc/xn84r0 Please clear cache and check one more time.

Regards

#270202 Copied In reply to: Fuzzy Images – Horizontal layout

Rose Tyler

Support staff

January 26, 2021 at 09:11

Hello,

WooCommerce > Settings > Accounts & Privacy > Checkout privacy policy

Regards

#270200 Copied In reply to: translation of string in checkout page

Rose Tyler

Support staff

January 26, 2021 at 09:09

Hello,

I do not see the problem – https://prnt.sc/xn7w1f Please clear cache and check one more time.

Regards

#270199 Copied In reply to: elementor site builder

Rose Tyler

Support staff

January 26, 2021 at 09:05

Hello,

Submit your request here – https://www.8theme.com/taskboard/

Regards

#270197 Copied In reply to: Amount of products in Favorites – icon

Rose Tyler

Support staff

January 26, 2021 at 09:04

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, check how it works then. Let us know the result.

Regards

#270196 Copied In reply to: Mobile menu error

Rose Tyler

Support staff

January 26, 2021 at 08:49

Hello,

Theme Options > Header builder > Mobile menu > edit content of the header – https://prnt.sc/xn6psj https://prnt.sc/xn6quz

Regards

#270194 Copied In reply to: Product info

Rose Tyler

Support staff

January 26, 2021 at 08:46

Hello,

Thanks for the video, but I do not see the problem – https://gyazo.com/d61f8573cd659162e97567371bdc356b Please try to use another browse or clear cache. Also, you can manually go through Theme Options Settings, to access “Стиль продукции” – Theme Options > WooCommerce (Shop) > Магазин.

Regards

#270192 Copied In reply to: Connection block singl product

Rose Tyler

Support staff

January 26, 2021 at 08:35

Hello,

Theme Options > Footer > Styling > Footer Text Color Scheme > Light.

Regards

#270189 Copied In reply to: Footer Widget missing header

Rose Tyler

Support staff

January 26, 2021 at 08:33

Hello,

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear all cache after the update, and try to add a product to cart then.

Our theme supports PHP 7.4.5v. What problems do you have with PHP 7.0?

Regards

#270188 Copied In reply to: Endless Add to Cart Error and slow.

Rose Tyler

Support staff

January 26, 2021 at 08:20

Hello,

You need to clear all cache including cache of browser on your mobile.
About text in the Footer, go to Theme Options > Footer > Styling > Footer Text Color Scheme > Light.

Regards

#270185 Copied In reply to: Mobile not workng correctly since update

Rose Tyler

Support staff

January 26, 2021 at 08:14

Hello,

You need to clear cloudflare CDN cache.

Regards

#270182 Copied In reply to: urgent help – glitch after update site not functional

Rose Tyler

Support staff

January 26, 2021 at 08:13

Hello,

Latest versions of these plugins you can download from this page – https://www.8theme.com/downloads/ or install via XStore > Plugins Installer > https://prnt.sc/xn4lvz
Read more – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Regards

#270181 Copied In reply to: is this premium plugins free for us ?

Rose Tyler

Support staff

January 26, 2021 at 08:09

Hello,

Thanks for contacting us.
1) Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.
2) Edit page > change links https://prnt.sc/xn4fwx

Regards

#270179 Copied In reply to: "Categories" link doesn't works in Baby-Shop demo

Rose Tyler

Support staff

January 26, 2021 at 08:05

Hello,

There is no possibility to add the search into the Mobile panel.

Regards

#270176 Copied In reply to: How can i edit the text in highlighted area mentioned in picture ?

Rose Tyler

Support staff

January 26, 2021 at 08:03

Hello,

Thanks for using our theme. You can activate it now.

Regards

#270174 Copied In reply to: Key Not Working

Rose Tyler

Support staff

January 25, 2021 at 20:53

Hello,

It is because you have not activated “Variation gallery”. Please go to Theme Options > WooCommerce (Shop) > Single product page > Variation gallery > On.

Regards

#270129 Copied In reply to: Not able to select product color & size in shop page

Rose Tyler

Support staff

January 25, 2021 at 20:46

Hi,

There is a bug. I’ve passed it to one of our technicians. I will let you know once it will be fixed. Please do not change credentials.

Regards

#270126 Copied In reply to: View password not working

Rose Tyler

Support staff

January 25, 2021 at 20:43

Hello,

Thanks for the reply.
Please provide screenshots or links of pages where images are missing.

Theme Options > WooComerce > Shop > Shop page layout > Sidebar position. Theme Options > Blog > Blog layout > Sidebar Position or Show Sidebar Only On Blog Page.

Regards

#270125 Copied In reply to: Media Not Installed

Rose Tyler

Support staff

January 25, 2021 at 20:38

Hello,

Thanks for contacting us.
What demo version do you want to import? WPBakery or Elementor builder?
Please provide URL of your site and temporary wp-admin access.

Regards

#270122 Copied In reply to: demo installation failed

Rose Tyler

Support staff

January 25, 2021 at 17:42

You can download the plugin from this page – https://www.8theme.com/downloads/

If you want to run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.

Regards

#270100 Copied In reply to: problem with demo import elementor

Rose Tyler

Support staff

January 25, 2021 at 17:34

Hello,

I’ve re-installed the Core plugin (it looks like not all files of the plugin were uploaded).
Please check your site now.
Let us know if you need any further assistance.

Regards

#270096 Copied In reply to: problem with demo import elementor

Rose Tyler

Support staff

January 25, 2021 at 17:18

Hello,

Thanks for contacting us.
Do you want to install this version https://xstore.8theme.com/elementor/demos/home-decor/ ?
Please provide URL and temporary wp-admin access.

Regards

#270093 Copied In reply to: problem with demo import elementor

Rose Tyler

Support staff

January 25, 2021 at 16:55

Hi,

Please check your site now.
Let us know if you need any further assistance.

Regards

#270090 Copied In reply to: Media Not Installed

Rose Tyler

Support staff

January 25, 2021 at 15:28

As I can see, Quantity is disabled for the Cart – https://prnt.sc/xlxn7y

Regards

#270083 Copied In reply to: Amount of products in Favorites – icon

Rose Tyler

Support staff

January 25, 2021 at 15:27

Hello,

Thanks for contacting us.
Do you mean WBPakery https://xstore.8theme.com/demos/2/niche-market/ or Elementor version https://xstore.8theme.com/elementor/demos/niche-market/ ?
Please provide temporary wp-admin access.

Regards

#270082 Copied In reply to: ERROR Occured during the installation of Xstore Theme

Rose Tyler

Support staff

January 25, 2021 at 15:26

Hello,

Thanks for contacting us.
Sometimes when you import a demo with a great number of images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0
Provide URL of your site and temporary wp-admin access, so we can take a closer look at the situation with the sidebar and images.

Regards

#270081 Copied In reply to: Media Not Installed

Rose Tyler

Support staff

January 25, 2021 at 11:41

Hello,

Please check credentials – https://prnt.sc/xljsar

Regards

#270065 Copied In reply to: It's different when out of elementor

Rose Tyler

Support staff

January 25, 2021 at 11:26

Hello,

Thanks for using our theme.
You can update the parent theme and XStore Core plugin, it should not cause any problem, just do a backup before the update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#270060 Copied In reply to: Child theme update

Rose Tyler

Support staff

January 25, 2021 at 11:03

Hello,

Thanks for using our theme.
Have you cleared cache? Provide URL and temporary wp-admin access.

Regards

#270056 Copied In reply to: Changes do not take effect on frontpage
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Viewing 37,920 results - 37,891 through 37,920 (of 68,231 total)

Viewing 30 posts - 37,891 through 37,920 (of 68,231 total)

← 1 2 3 … 1,263 1,264 1,265 … 2,273 2,274 2,275 →

Forum Replies Created

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