I have a problem with theme customizer.
I can’t see the preview and I have problems to work.
Please, help me
At first sight, the problem doesn’t relate to our theme. Are you able to access customizer (Appearance > Customize) when a default theme (Storefront) is activated on your site? If you have the same situation independently of the theme, contact your hosting provider to get some assistance. If the problem persists with our theme only, provide temporary wp-admin and FTP access, so we can take a closer look.
Yes, the problem still occurs when I change to the wordpress default theme and I acced to Appearance > Customize. So the problem is other.
I send you the access details in private content.
In this case, I would recommend you contact the hosting provider to get assistance.
We are able to help with issues that come from our theme only.
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