Forum Replies Created

Viewing 30 posts - 37,861 through 37,890 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 15:38

    Hello,

    I’ve activated required plugins manually, but there are js errors that independent of our theme, so contact your hosting provider to get assistance – https://prnt.sc/xnum04

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 15:06

    Dear David_Horvath,

    We are waiting for FTP access from you – FTP host, FTP username, FTP password, FTP. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

    About another license, provide it via Private content area + URL and temporary wp-admin access of site where it should be activated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 15:00

    Hello,

    On your site – https://prnt.sc/xnsd6h The error “Error 403 – Forbidden” is related to server configuration, you need to ask your host about it.
    Let us know once it will be solved, so we can help you with the demo content import.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 14:27

    1) I’ve changed “Add to cart” text for WC using Loco translate. Please clear cache and check.
    2) As I can see, you have only 1 product on the site. Add few more products and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 14:13

    Hello,

    Sorry for the delay in answering. I do not see the problem – https://prnt.sc/xnpl3q
    Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 13:28

    Hello,

    Please set the administrator role for the user, so we can access plugins and other areas of the dashboard – https://prnt.sc/xnmy3a
    Also, check FTP access – https://prnt.sc/xnn16k

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 13:22

    Hello,

    Thanks for contacting us.
    Enable Elementor for static blocks and products – https://prnt.sc/xnmpg6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 13:21

    To change the text of the button, install Loco translate plugin, create translation for WooCommerce, XStore, and Core plugin into your language, change the text, then disable the Loco plugin.
    Provide temporary wp-admin access, and we will assist you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 13:18

    We’ve released the update – https://prnt.sc/xnmg14 https://prnt.sc/xnmgqg https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Once you update the theme and Core plugin on your site, do not forget to clear cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:52

    Hello,

    Please read this article – https://www.w3schools.com/cssref/css3_pr_background-size.asp
    and change the code – https://prnt.sc/xnhh4d
    background-repeat: no-repeat;

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:50

    Hello,

    Theme Options > Header builder > delete unrequired elements, for example – https://prnt.sc/xnh9is

    WooCommerce > Settings > Product > Inventory > Stock display format

    WooCommerce > Settings > Products > Add to cart behaviour > Redirect to the cart page after successful addition

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:35

    After the cache clearing the “back to top” button will be displayed correctly. Maybe there is not only plugin cache, but server cache also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:21

    Hello,

    Thanks for using our theme.
    Theme Options > WooCommerce (Shop) > Shop elements > Sale & Out of Stock > Enable “Out Of Stock” Label

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:15

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:15

    Hello Pabelp,

    Please submit separate topics for different questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
    1) XStore > Sales booster > Request a quote
    2) Do you use an additional plugin to add it https://prnt.sc/xnf4ci ? Check settings of the plugin or add the next code in Theme Options > Theme custom CSS:

    .et-quick-view-canvas .wcmp-report-abouse-wrapper {
        display: none;
    }

    3) Clear all cache, and then check the “Back To Top” button – https://prnt.sc/xnf8z1
    4) Provide temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:05

    Could you provide a screenshot for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 11:01

    Hello,

    Thanks for using our theme.
    You just need to clear all cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:34

    Hello,

    These plugins come bundled with our theme (we purchased an Extended License for them) and can be used on your site where XStore is installed, for free. The latest versions of plugins are always available.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:29

    Hello,

    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:27

    Hi,

    Could you provide URL of page with the problem + temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:26

    Hi,

    Add the next code in Theme Options > Theme custom CSS > Custom CSS for mobile:

    .products-grid .product {padding-right: 5px;padding-left: 5px;}
    .products-grid .content-product {
        margin-bottom: 10px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:23

    Theme Options > Header builder > Main header > Color – https://prnt.sc/xnc8p8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:21

    Hello,

    Thanks for contacting us.
    Could you provide URL and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:20

    Hello,

    Try to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    You need to clear cache after the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 10:00

    Hello,

    Theme Options > WooCommerce > Single product page > Single product layout > AJAX Add To Cart For Simple And Variable Products > On
    or provide us with temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 09:57

    Hello,

    I do not see any problem, please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 09:51

    Hello,

    We’ve checked it more deeply, it can’t work due to scripts of WC, so the eye will be removed from there in the next update of the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 09:48

    Hi,

    What php version do you want to use? 7.4? Create a staging site (full copy of the existing one), update the PHP there, provide us with temporary wp-admin and FTP access. I will ask one of our technicians to check it. But make sure that all plugins that you are using are compatible with the desired PHP version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 09:40

    Hi,

    You just need to clear cache (plugin and from browser) – https://prnt.sc/xn9ogv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2021 at 09:21

    Hello,

    Theme Options > Header builder > Mobile header > change settings depends on your needs – https://prnt.sc/xn8iwd
    About languages, edit content of the Mobile Header – https://prnt.sc/xn8kdw

    Regards

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Viewing 30 posts - 37,861 through 37,890 (of 68,231 total)
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