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Viewing 30 posts - 3,691 through 3,720 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 14:21

    Hello, mecenas666,

    Thank you for reaching out to us with your concerns.

    1/ https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

    2/ Custom CSS code can be used:

    .etheme-sales-booster-sticky-panel .fil0 {
        fill: red
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 14:15

    Hello, Merin,

    Thank you for reaching out to us with your concern.

    Custom CSS code can be used to change the hover color:

    .nav-sublist-dropdown .item-link:hover {
        color: red !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 13:42

    Hello, MAHDAR,

    1/ You can disable this option https://prnt.sc/pS8KQWvezH-6

    2/ https://prnt.sc/Y9bNYmBQbzvF > https://prnt.sc/lX07Tg-9S3uS

    3/ https://prnt.sc/W8zj084QW5oD

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 13:28

    Hello,

    Thank you for reaching out to us with your concern.

    Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.
    Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

    Currently, there is an error on your site from Elementor Plugin – https://prnt.sc/h34CX_E-0HcB Please contact support of the plugin directly – https://wordpress.org/support/plugin/elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 12:54

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Products Achive > edit template https://prnt.sc/vPP0pt9_RnHL > it works fine – https://prnt.sc/ao5KI3HVVco5

    Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 12:17

    Hello, Cataclyps,

    Thank you for contacting us and for using XStore.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 12:14

    Hello, MAHDAR,

    Appearance > Widgets > add text widget with the desired content.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 12:13

    Hello, ziga32,

    2 different prices are on a single product page. This includes the general price and the price for variations https://prnt.sc/PJoKpB7Q2jD6 . When a different variation is selected, only the price at the bottom changes.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 10:43

    Hello, Bagwani,

    You’re welcome!

    We would like to inform you that we are not the authors of the plugin you have inquired about. Therefore, we kindly suggest that you contact the plugin’s authors directly for assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 10:41

    Hello,

    What is the URL of a page with the login form?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 10:38

    Hello, MAHDAR,

    Thank you for your screenshot.

    There is no such option for Off-Canvas, right now.

    We highly value your suggestions and encourage you to submit this feature request on our https://www.8theme.com/taskboard/ . If your suggestion receives significant backing from other users, our development team will consider including it in our future updates.

    Additionally, if you require personalized customization services, please feel free to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel . This service allows direct engagement with our technical team to cater to your specific needs.

    Please be aware that our customization services are subject to additional charges, which will be determined based on a detailed assessment of your request.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 10:36

    Dear @Rodlens Hora,

    Thank you for your understanding and cooperation!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 10:14

    Hello, Javito,

    Thank you for reaching out to us with your queries.

    Custom CSS code can be used:

    .page-heading .title {
        display: inline-flex;
    }
    .single-product .page-heading .title:before {
        content: "\e904";
        font-family: 'xstore-icons';
        padding-right: 5px;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 10:10

    Hello, MAHDAR,

    You will need to select the sidebar – https://prnt.sc/PPe8cD-5mN_k with desired widgets – https://prnt.sc/GaoV2fyK-sVq

    If you were referring to something different, kindly provide a more detailed explanation and attach screenshots for a clearer understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 09:03

    Hello,

    Thank you for reaching out to us with your query regarding the XStore template.

    Please be advised that the current display is dependent on the size of your screen and the number of elements you have chosen to display – https://prnt.sc/AjGie9vemICB

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 08:40

    Hello, Sander,

    Thank you for reaching out to us with your concerns regarding the translation issues from English to Dutch on your website, specifically in the cart, checkout, and my account sections. We understand how important it is for your site to function seamlessly in multiple languages, and we are here to assist you.

    We’ve synchronized translations on your site for WooCommerce, theme, and Core – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ using the Loco Translate plugin.

    You need to edit the translation of the theme now – https://prnt.sc/TXNnEGSLxZNF

    We would recommend you remove files from this location – https://prnt.sc/NpwXReeDBE2R , because the System location is correct and the second is unrequired and may cause misunderstanding.

    You can disable the Loco Translate plugin, this will not remove the translation. This plugin just a simplest way to edit translations.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 08:28

    Hello, MAHDAR,

    Thank you for reaching out to us.

    https://prnt.sc/yekJHGM1DyYA – please try to use Sidebar/Filters element https://xstore.8theme.com/elementor2/furniture3/shop/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 08:12

    Hello,

    Thank you for reaching out to us with your concern.

    We recommend that you reach out to the WooCommerce plugin support team, as the issue you are experiencing is independent of the theme provided by us – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 08:10

    Hello, Francesco,

    Yes, you are right.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 07:49

    Hello, Sander,

    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Please open up a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide temporary wp-admin access, we need to check your settings.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 07:47

    Hello,

    Thank you for reaching out to us with your query.

    We offer our own swatches functionality, which may negate the need for additional plugins. You can view more about this feature here: https://youtu.be/LgzC4iK-j6A?feature=shared Please check if this suits your needs.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 07:43

    Hello, ziga32,

    Thank you for reaching out to us with your query.

    We would like to inform you that your product has a pre-selected variation, the price of which is displayed both on the single product page https://prnt.sc/34IQBYvCzx8Z and on the product archive page https://prnt.sc/fDl52GPaT31F

    Should you require further assistance or have any more questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 07:36

    Hello,

    Thank you for reaching out to us.

    Provide us with temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 07:35

    Hello, Creativesite,

    You’re welcome!

    We’ve answered here – https://www.8theme.com/topic/company-name-and-taxfield-on-woocommerce-checkout-page/#post-417060

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 07:02

    Hello, Nayyars Locks,

    Thank you for reaching out to us.

    1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    2/ Provide us with temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2024 at 07:01

    Hello, Melih Şavklı,

    We hope this message finds you well.
    Could you please confirm which email address you utilized for registration? We have noticed that other customers typically provide their username and password through a secure content area designated for us https://prnt.sc/A2jh1O3xjcet . We kindly request you to follow the same procedure.

    Previously, we outlined the necessary steps in our documentation, but we have not yet received confirmation from you that these steps have been followed, nor have we received the temporary access credentials. At this moment, your prompt action is required as we are unable to proceed without the necessary access.

    We appreciate your cooperation and look forward to resolving this matter efficiently.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2024 at 16:33

    Hello, Rowan Keizer,

    Have you tried to contact the support team of the plugin?

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Have you tested how it works with the default WooCommerce theme – Storefront activated on your site?

    Could you provide FTP access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2024 at 16:30

    Hello, creativesite,

    Thank you for contacting us and for using XStore.

    Custom CSS code can be used:

    #shipping_method .amount {
        text-decoration: none;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2024 at 16:27

    Hello, Melih Şavklı,

    Thank you for contacting us and for using XStore.

    PLease read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Could you please provide temporary wp-admin access? We need to check your settings.

    Additionally, provide examples and screenshots of untranslated strings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2024 at 16:25

    Hello, Mecenas666,

    Thank you for reaching out to us.

    Please clear cache and check now.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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    Viewing 3,720 results - 3,691 through 3,720 (of 68,221 total)
Viewing 30 posts - 3,691 through 3,720 (of 68,221 total)
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