Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 36,481 through 36,510 (of 68,187 total)

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Rose Tyler

Support staff

February 27, 2021 at 08:34

Hello,

I do not see any problem with buttons – https://gyazo.com/888c49f78d32cc959d17715fb1f1d275 What exactly is wrong?

According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few projects you need to buy a few license.

Regards

#276805 Copied In reply to: choose option button can't work

Rose Tyler

Support staff

February 27, 2021 at 08:30

Hello,

Go to WooCommerce > Status > Tools > Brands transients > Clear.

Regards

#276804 Copied In reply to: Little bug in page category

Rose Tyler

Support staff

February 27, 2021 at 08:27

Hello,

It is recommended to run import on fresh WordPress installation.
To run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ This plugin will help you to remove all the existing content.
If you do not want to use this plugin, you need to manually delete content (pages, menus, static blocks, and so on).

Regards

#276803 Copied In reply to: How to set theme and imported shop to starting point

Rose Tyler

Support staff

February 27, 2021 at 08:21

Hello,

1. I’ve selected Shop page – https://prnt.sc/10878al Check now.
2. Describe your request in more detail.
3. Go to Theme Options > Header builder > Delete Wishlist element from the header content – https://gyazo.com/f27558dafe6d71a761b51a715a5d5eca

Regards

#276802 Copied In reply to: Need some help for website

Rose Tyler

Support staff

February 27, 2021 at 08:13

Download frontend-script.min.js file from this page – https://dropmefiles.com/MywgU , re-upload it into et-core-plugin/app/models/customizer/frontend/js/ folder via FTP.

Regards

#276801 Copied In reply to: bug in product tabs

Rose Tyler

Support staff

February 27, 2021 at 07:32

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#276795 Copied In reply to: bug in product tabs

Rose Tyler

Support staff

February 27, 2021 at 07:31

Hello,

Here it is – https://prnt.sc/10867dj
To run the fresh WordPress installation you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ This plugin will help you to remove all the existing content.
Then install Elementor version, or provide temporary wp-admin access and we will help you.

Regards

#276794 Copied In reply to: Spa demo elementor

Rose Tyler

Support staff

February 27, 2021 at 07:23

Hello,

Clear cache and check one more time – https://prnt.sc/1086345

Regards

#276793 Copied In reply to: All Departments' has disappeared

Rose Tyler

Support staff

February 27, 2021 at 07:21

Hello,

Thanks for using our theme.
You can activate it now.

Regards

#276792 Copied In reply to: You have activated your purchase code more than 12 times.

Rose Tyler

Support staff

February 26, 2021 at 17:07

Hello,

I can see the heading on your Home page – https://prnt.sc/107p9x6 and on page of Category – https://gyazo.com/16b50b7e2bd26b3ac042e2ffcea37e3c
Please describe in more detail what exactly is wrong. Also, provide temporary wp-admin access.

Regards

#276753 Copied In reply to: Breadcrumbs Showing h1 tag

Rose Tyler

Support staff

February 26, 2021 at 17:03

Hello,

Fixed.

Regards

#276752 Copied In reply to: product_type was called incorrectly

Rose Tyler

Support staff

February 26, 2021 at 16:00

Hello,

As we can see, the theme is activated on these sites – http://prntscr.com/107o0m1
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
https://sweetstore.cl/ and https://chefprotein.com/ look like completely different projects. Buy separate licenses for your projects

Regards

#276748 Copied In reply to: Problem with licence

Rose Tyler

Support staff

February 26, 2021 at 15:30

You’re welcome!
Have a nice day.

Regards

#276740 Copied In reply to: Category grid appears in between loaded products, loading with Infinity Scroll

Rose Tyler

Support staff

February 26, 2021 at 15:24

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#276734 Copied In reply to: Embedded video for single product page

Rose Tyler

Support staff

February 26, 2021 at 15:18

Done – https://prnt.sc/107n7t3 > https://gyazo.com/3e9dd3b773382a92ab61e5891872def7

Regards

#276733 Copied In reply to: Can't remove menu label

Rose Tyler

Support staff

February 26, 2021 at 14:36

Hello,

If you love XStore/our support and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest – https://themeforest.net/downloads

Regards

#276724 Copied In reply to: Theme Update, WordPress

Rose Tyler

Support staff

February 26, 2021 at 14:34

Hello,

We can’t connect – https://prnt.sc/107mb49 Please provide correct FTP access (FTP host, FTP username, FTP password, FTP port)
It looks like you changed wp-admin access. Provide them also.

Regards

#276723 Copied In reply to: uPDATE TO XSTORE FORCES MY SALE TEXT TO TRANSLATE TO ΠΡΟΣΦΟΡΑ!

Rose Tyler

Support staff

February 26, 2021 at 14:27

Hello,

As I can see, on one of products (Mască personalizată – LUNA) the video is shown. Compare settings of these products.
Do you need this border https://prnt.sc/107m4q9 ? It can be disabled by deleting this custom CSS code – https://prnt.sc/107m78o

Regards

#276722 Copied In reply to: Embedded video for single product page

Rose Tyler

Support staff

February 26, 2021 at 13:50

Download categories.php and search.php files from this page – https://dropmefiles.com/rPmgB
re-upload these files via FTP
et-core-plugin/app/models/customizer/templates/header/parts/search.php
et-core-plugin/app/controllers/shortcodes/categories.php

Regards

#276708 Copied In reply to: Category grid appears in between loaded products, loading with Infinity Scroll

Rose Tyler

Support staff

February 26, 2021 at 13:39

You’re welcome!

Regards

#276707 Copied In reply to: Demo import not installing

Rose Tyler

Support staff

February 26, 2021 at 13:22

Hello,

You can specify products in settings – https://prnt.sc/107kwet

Regards

#276703 Copied In reply to: uploading products

Rose Tyler

Support staff

February 26, 2021 at 13:16

Hello,

As I can see, it is disabled. Have you sorted it out?

Regards

#276701 Copied In reply to: Want to disable click on logo

Rose Tyler

Support staff

February 26, 2021 at 13:11

Hello,

Check your site now.
Let us know if you need any further assistance.

Regards

#276700 Copied In reply to: Demo import not installing

Rose Tyler

Support staff

February 26, 2021 at 11:46

Please product temporary FTP access also.

Regards

#276693 Copied In reply to: Category grid appears in between loaded products, loading with Infinity Scroll

Rose Tyler

Support staff

February 26, 2021 at 10:43

Hello,

Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

Regards

#276689 Copied In reply to: I have set a specific font for the menu but it's not working

Rose Tyler

Support staff

February 26, 2021 at 10:41

You’re welcome!

Regards

#276688 Copied In reply to: XStore – How to translate "Custom Tab 01 Title" value with WPML?

Rose Tyler

Support staff

February 26, 2021 at 10:40

Hello,

Thanks for letting us know.

Regards

#276686 Copied In reply to: Email Builder – Customer Page/Order Summary Page via Mail

Rose Tyler

Support staff

February 26, 2021 at 10:13

Hello,

Could you provide temporary wp-admin access?

Regards

#276682 Copied In reply to: Problema con builder product

Rose Tyler

Support staff

February 26, 2021 at 10:09

Clear all cache and check now.

Regards

#276681 Copied In reply to: No Alt Text in the header Logo

Rose Tyler

Support staff

February 26, 2021 at 10:02

Hello,

Thanks for using our theme.
Go to WPML > String translation > scroll down and press on “Translate texts in admin screens” link. You’ll see a list of fields, choose the fields you’d like to translate. For example – theme_mods_xstore-child > http://prntscr.com/szhrk6 http://prntscr.com/101tyo7 After that go back to the String Translation section and translate necessary content – http://prntscr.com/szhs2y
Or provide URL and temporary wp-admin access, so we can take a closer look.

Regards

#276678 Copied In reply to: XStore – How to translate "Custom Tab 01 Title" value with WPML?
← 1 2 3 … 1,216 1,217 1,218 … 2,271 2,272 2,273 →

36,481–36,510 of 68,187 posts

Viewing 30 posts - 36,481 through 36,510 (of 68,187 total)

← 1 2 3 … 1,216 1,217 1,218 … 2,271 2,272 2,273 →

Forum Replies Created

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