Hello Crispy123,

1. You have not confirmed whether you are indeed using a cracked plugin. Please note that if you are using a pirated version, we cannot take any responsibility for its functionality.

2. Regarding the missing images, this issue is unrelated to the theme. You may try restoring them from a backup. If you have not created any backups, we recommend reaching out to your hosting provider, as they may have one available.

3. The builder is not functioning, possibly because you are using the plugin we previously warned you about a few days ago.

Additionally, it is unclear why you require Elementor Pro when the free version of Elementor works well. However, if you prefer to use a third-party plugin, we have already provided guidance on where to seek support.

4. Please note that our support is dedicated exclusively to our theme. The issues you are experiencing are not caused by our theme, and therefore, they fall outside the scope of our support.

Best regards,
8Theme’s Team

https://www.8theme.com/topic/urgent-assistance-needed-product-archives-missing-from-store/#post-437584

Hello, Sparc,

Please post new questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

We appreciate the FTP access you provided. However, it seems that the initial details we requested were not included. Specifically, we do not see any relevant screenshots, videos, or wp-admin access credentials related to your request.

To assist you efficiently, please provide these details at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, Crispy123,

Could you please confirm whether you installed a new plugin before the issue occurred?

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1. Could you please provide a link to the variable product from your website, along with screenshots or a video, to better understand your request and the desired outcome?

2. Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme Team

Hello,

We have checked your checkout page both as a registered user and as a guest user in the Chrome browser, and we did not encounter any issues.

Could you please let us know which browser you are using? Additionally, we kindly ask you to conduct tests using different browsers.

Best regards,
8Theme’s Team

Hello, Montse,

Thank you for reaching out to us.

Header Builder with Elementor > edit template > mobile view > Logo > Style > edit settings of size – https://prnt.sc/SgB6OlgjbeaD

Best regards,
8Theme’s Team

Hello, EdmondS,

Thank you for reaching out to us. Please find the answers to your queries below:

1. XStore Builders > Single Product Builder via Elementor > edit template – https://prnt.sc/f2r9yB-AREPX https://prnt.sc/kPK0lHmJiiM_

2. XStore Builders > Single Product Builder via Elementor > edit template > Custom CSS code can be used, for example – https://prnt.sc/swE6AvhTguNI

3. XStore Builders > Single Product Builder via Elementor > edit template > https://prnt.sc/7HlBrkQQe3GT

4. Theme Options > Styling > Main Color or use custom CSS code in Theme Options > Theme custom CSS:

.cart ins .amount, .price ins .amount, .product-price ins .amount {
    color: red;
}

5. Theme Options > Footer > Back to top button

6. Theme Options > Theme custom CSS:

#cookie-notice {
    right: unset;
    left: 1vw;
}

Warm Regards,
The 8Theme Team

Hello, Sainul,

Thank you for reaching out to us.

The Shop page in WooCommerce is a dynamically generated page, which means it cannot be edited directly through the page editor. However, you can customize its layout via XStore Builders > Archive products builder > edit template – https://prnt.sc/MoNM4454O3jr

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The layout of the single product page can be modified by navigating to XStore Builders > Single product with Elementor > edit template – https://prnt.sc/M2Eu8LWMpioP > edit width of columns – https://prnt.sc/x4O_UCOo9AgL

The main image width can be changed via Woocommerce settings – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

For better performance, we recommend optimizing your images. You can find detailed instructions here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Warm Regards,
The 8Theme Team

Hello, Samo,

We apologize for the delay in our response due to the weekend.

1/ Appearance > Widgets > Cart area.

2/ We recommend reviewing the solution provided in this discussion – https://www.8theme.com/topic/how-can-i-add-product-sale-counter-in-the-single-product/#post-377540

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

Hello, Crispy123,

Thank you for reaching out to us.

The first thing we recommend you do is to resolve the following issue: https://prnt.sc/n1U5ZGxkv89K Additionally, the following article may be useful to you – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Warm Regards,
The 8Theme Team

Hello,

Thank you for your kind words and appreciation. We truly value your feedback and are delighted to hear that our support team was able to assist you effectively. Your satisfaction is our priority, and we are always here to help ensure the best possible experience for you.

We are excited about your upcoming launch and wish you great success. Should you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello Youcef,

Thank you for reaching out to us.

1/ Kindly ensure that you have created a translation for the XStore Core plugin. You can refer to the following documentation for guidance: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ Check an answer in this topic – https://www.8theme.com/topic/back-in-stock-notifier-allignment-clickability-and-translation-options/#post-415265

Best regards,
8Theme’s Team

Hello, Youcef,

Thank you for reaching out to us.

You can find the text transformation settings by navigating to: Theme Options > Styling > Transformation De Texte.

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team