Forum Replies Created

Viewing 30 posts - 35,761 through 35,790 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 11:28

    Hello,

    Thanks for using our theme.
    1) We do not see your screenshot. Please provide a new one. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.
    2) We can see the password, but what is the username to login to your site?
    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
    Contact support of the plugin first. Then let us know what assistance is needed from our site.
    Likely temporary FTP access will be useful. If you do not know how to create temporary FTP access contact your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 11:19

    Hello,

    Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos works very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.
    About your site, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ If you did everything from there, provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 11:16

    Hello,

    Please describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 10:50

    Clear cache of your mobile browser and check one more time. As I can see, the problem is solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 10:20

    Hello,

    Thanks for using our theme.
    Describe errors in more detail, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 10:19

    Hello,

    Have you tried to contact support of WPML?
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 09:52

    Hello,

    1) Do you have the same situation when 3-rd party plugins are disabled and the parent theme is activated?
    2) There is no such feature, by default. It requests additional customization in files, that are outside the scope of our basic support. You need to look for an additional plugin or submit additional customization request to WPKraken team

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 09:28

    Hello,

    Use this element http://prntscr.com/10pqe8g , it has Style settings that allow changing Icons color.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 09:23

    Hello,

    You need to add ‘language selector’ widget to your ‘Left side top bar area’ in Dashboard > Appearance > Widgets. For more details, please check the following article as it has a detailed guide on how to set and customize language switcher: https://wpml.org/documentation/getting-started-guide/language-setup/
    Go to Theme Options > Header Builder > add a widget element into the header content and select ‘Left side top bar area’.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 09:20

    Hello,

    Add the next code in custom CSS for the page:

    .product-view-default .footer-product .show-quickly {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 09:17

    Hello,

    Create pages where show products, from particular categories with order by date and limit on the amount, using the Products element.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 09:14

    Feel free to open up new topics for new questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 09:03

    Yes, it will be included.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:56

    Hello,

    At first sight, the problem is independent of our theme. Try to enable a default theme and check then. Contact your hosting provider to get assistance in cause our theme is not a reason for the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:39

    Hello,

    I would recommend you to contact the support of WPML plugin first.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:37

    Theme Options > WooCommerce > Shop > Shop page layout > Ajax Product Pagination > On, then check pagination of the Shop page. If you face any problem, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then. One of additional plugins, may cause issues.
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:25

    Hello,

    Try to add the next code in Theme Options > Theme custom CSS:

    .single-product .etheme-sticky-cart .cart_group {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:19

    Hello,

    Please check this shortcode and write us if it is ok for you –
    {correios_tracking_code}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:17

    Hello,

    Download slick.min.js file from this page – https://dropmefiles.com/8k9jP , reupload the file into wp-content/themes/xstore/js/libs/ folder, vis FTP. Then clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:11

    Hello,

    What is your URL of page with the login form? /wp-admin – doesn’t work.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:08

    Hello,

    If you need help with the additional customization in files, submit a customization request to WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 08:05

    If you are in Theme Options, labels of settings on elements come from the theme and Core plugin.
    Have you tried to disable 3-rd party plugins? What is the result?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 07:58

    Hello,

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2021 at 07:54

    Hello,

    Theme Options > Footer > “Back To Top” Button > Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2021 at 22:22

    Hello,

    WooCommerce comes with a variety of sorting options. By default, the sort order for your products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://prnt.sc/owj42e

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2021 at 22:21

    Hi,

    If you need our assistance with translation still, provide a screenshot of the untranslated part, and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2021 at 22:17

    Hello,

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    Appearance > Customize > WooCommerce > Product Images > Thumbnails width > set 345px http://prntscr.com/10pcw4z and regenerate thumbnails.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2021 at 22:14

    Hello,

    Contact support of WooCommerce plugin. Our theme doesn’t have specific settings for Shipping.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2021 at 22:12

    As I can see, the “out of stock” label is there, but it is not our label, but one that comes from an additional plugin. Contact support of that plugin to get assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2021 at 22:08

    Hello,

    Where do you want to show the link? Please describe the desired result in more detail.

    Regards

  • 1 2 3 1,192 1,193 1,194 2,273 2,274 2,275
    Viewing 35,790 results - 35,761 through 35,790 (of 68,231 total)
Viewing 30 posts - 35,761 through 35,790 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.