Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 35,761 through 35,790 (of 68,187 total)

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Rose Tyler

Support staff

March 18, 2021 at 12:40

Hi,

Woocommerce widgets/filters works on WC pages, like shop page and products category. Such filters do not work on custom pages. It is not a bug, but a default behavior that comes from WooCommerce plugin.

Regards

#279977 Copied In reply to: 8 Theme Price Filter is not when we use another else of shop page

Rose Tyler

Support staff

March 18, 2021 at 12:38

Hello,

Contact WooCommerce support about this.
Also, you can try this code – https://docs.woocommerce.com/document/exclude-a-category-from-the-shop-page/

Regards

#279976 Copied In reply to: hide categories

Rose Tyler

Support staff

March 18, 2021 at 11:53

Hello,

1) Do you use WPBakery page builder? In this case, you not Text element but Custom Heading, for example – http://prntscr.com/10p0bcf
2) Use Custom Heading element, and try custom class – http://prntscr.com/10p0c9k

Regards

#279968 Copied In reply to: Text block font color

Rose Tyler

Support staff

March 18, 2021 at 11:30

Hello,

Check Shop page now.

Regards

#279964 Copied In reply to: Catalog page does not show any product

Rose Tyler

Support staff

March 18, 2021 at 11:17

Hello,

Please set the administrator role for the user, so we can access the Dashboard.

Regards

#279962 Copied In reply to: Catalog page does not show any product

Rose Tyler

Support staff

March 18, 2021 at 11:16

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then. One of additional plugins, may cause the problem.
Let us know the result.

Regards

#279961 Copied In reply to: Pics For Related Products Not Loading

Rose Tyler

Support staff

March 18, 2021 at 10:51

Hello Bhanugill,

Have you set these settings http://prntscr.com/10oytir ?
Provide temporary wp-admin access, so we can take a closer look.

Regards

#279953 Copied In reply to: How to automatically open side canvas

Rose Tyler

Support staff

March 18, 2021 at 10:31

Hello,

You need to select the Shop page in WooCommerce > Settings > Products – https://docs.woocommerce.com/document/woocommerce-pages/

Regards

#279949 Copied In reply to: Product filter is not working correctly!

Rose Tyler

Support staff

March 18, 2021 at 10:28

Hello Sejkan,

Have you cleared the cache? Where exactly do you have the warning? Please provide a screenshot.

Regards

#279946 Copied In reply to: PHP ERROR:wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list

Rose Tyler

Support staff

March 18, 2021 at 10:09

Hi,

In this case, submit a request here – https://www.8theme.com/taskboard/ Describe the desired result in more detail with screenshots.

Regards

#279941 Copied In reply to: Email Builder – Click on View Order

Rose Tyler

Support staff

March 18, 2021 at 10:06

You’re welcome!
If you love XStore/our support and have something nice to say don’t hesitate to tell about this! 🙂 We’d appreciate if you could take a moment to give us 5-stars on ThemeForest – https://themeforest.net/downloads

Regards

#279940 Copied In reply to: Help!! Built the header onto website and its working on all pages EXCEPT HOME

Rose Tyler

Support staff

March 18, 2021 at 10:05

Hello,

Settings of product > Catalog visibility > select “Shop and search results”

Regards

#279938 Copied In reply to: shop page

Rose Tyler

Support staff

March 18, 2021 at 09:57

Theme Options > Header builder > Multiple headers > remove this one – http://prntscr.com/10ox5k2

Regards

#279934 Copied In reply to: Help!! Built the header onto website and its working on all pages EXCEPT HOME

Rose Tyler

Support staff

March 18, 2021 at 09:53

Thanks for the reply. The fix will be included in next theme updates also.

Regards

#279933 Copied In reply to: Single Product page messed up after latest Update

Rose Tyler

Support staff

March 18, 2021 at 09:52

Hello,

Thanks for using our theme.
Did you check our builder’s shortcodes? Try this one http://prntscr.com/10owy3t

Regards

#279931 Copied In reply to: Email Builder – Click on View Order

Rose Tyler

Support staff

March 18, 2021 at 09:40

Hello,

Describe the request in more detail, provide screenshots for a better understanding of the problem.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Regards

#279926 Copied In reply to: shop page

Rose Tyler

Support staff

March 18, 2021 at 09:33

Hello,

As I can see, there are 2 timeline blocks – http://prntscr.com/10ow85m One is shown on desctop, and second – on mobile. You need to translate content of the second block – http://prntscr.com/10oweay

Regards

#279923 Copied In reply to: Xstore Issues

Rose Tyler

Support staff

March 18, 2021 at 09:19

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then. One of additional plugins, may cause the problem.
Let us know the result.

Regards

#279919 Copied In reply to: No green settings Icons anymore

Rose Tyler

Support staff

March 18, 2021 at 09:17

Hello,

You can disable the plugin and enable the Variation gallery option in Theme Options > WooCommerce > Shop Elements. After that edit product and add the gallery images for your variations – https://prnt.sc/xhomle

Regards

#279918 Copied In reply to: Woocommerce Variation Gallery not working

Rose Tyler

Support staff

March 18, 2021 at 09:12

Hello,

By default, there is no such option. You can submit a request here – https://www.8theme.com/taskboard/

Regards

#279917 Copied In reply to: Quick Quick View in the Noindex tag

Rose Tyler

Support staff

March 18, 2021 at 09:00

Hello,

Download slick.min.js file from this page – https://dropmefiles.com/8k9jP , reupload the file into wp-content/themes/xstore/js/libs/ folder, vis FTP. Then clear cache and check.

Regards

#279914 Copied In reply to: Single Product page messed up after latest Update

Rose Tyler

Support staff

March 18, 2021 at 08:57

Hello,

By default, our out-of-stock label looks different, but we can try to use custom CSS code to help you. Provide URL of page with this label, please.

Regards

#279913 Copied In reply to: display out of stock

Rose Tyler

Support staff

March 18, 2021 at 08:39

http://prntscr.com/10ourvv > http://prntscr.com/10ousbm – try to edit static blocks now.

Regards

#279909 Copied In reply to: Help!! Built the header onto website and its working on all pages EXCEPT HOME

Rose Tyler

Support staff

March 18, 2021 at 08:34

Thanks for the reply. Have a nice day!

Regards

#279908 Copied In reply to: My-Account page is not showing properly.

Rose Tyler

Support staff

March 18, 2021 at 08:33

Hello,

I’ve created Blog page – https://www.8theme.com/documentation/xstore/troubleshooting/blog-page/ As I can see, you have posts, so a page for them is required.

About breadcrumbs – Our theme uses the page featured image as the breadcrumbs background. So, all you need is just remove the page featured image – http://prntscr.com/10oumfm

Regards

#279905 Copied In reply to: Breadcrumb background issue

Rose Tyler

Support staff

March 18, 2021 at 08:27

Hello,

Please check password – http://prntscr.com/10oug7g

Regards

#279903 Copied In reply to: Help!! Built the header onto website and its working on all pages EXCEPT HOME

Rose Tyler

Support staff

March 18, 2021 at 08:24

Hello,

Check how it works with a default theme (Storefront) activated on your site.
Provide us with screenshots. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Regards

#279900 Copied In reply to: Bundled product not adding to cart
Rose Tyler

Support staff

March 18, 2021 at 08:22
Change this custom CSS code – http://prntscr.com/10ouaqv
to

.woocommerce-page.post-type-archive-product .breadcrumbs.woo-breadcrumbs, .woocommerce-page.tax-product_cat .breadcrumbs.woo-breadcrumbs, .single-product .breadcrumbs.woo-breadcrumbs { display: none; }

Regards
#279899 Copied In reply to: Change of language
Rose Tyler

Support staff

March 18, 2021 at 08:15

Do you remember what page builder (WPBakery of Elementor) was selected during demo content installation?
[vc_row][vc_column] – means that content was created using WPBakery. When you edit that content using Elementor it causes a conflict. Content that was created using WPBakery should be edited using WPBakery.
Provide temporary wp-admin access. I will change the static block content, so to allow you to edit it using Elementor.

Regards

#279898 Copied In reply to: How to change Shop Banner

Rose Tyler

Support staff

March 18, 2021 at 08:12

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.
Also, provide some screenshots for a better understanding of the problem. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then. One of additional plugins, may cause the problem.

Regards

#279896 Copied In reply to: Elementor Static Block Bug
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35,761–35,790 of 68,187 posts

Viewing 30 posts - 35,761 through 35,790 (of 68,187 total)

← 1 2 3 … 1,192 1,193 1,194 … 2,271 2,272 2,273 →

Forum Replies Created

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