Hello,
Thanks for using our theme.
1) We do not see your screenshot. Please provide a new one. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.
2) We can see the password, but what is the username to login to your site?
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
Contact support of the plugin first. Then let us know what assistance is needed from our site.
Likely temporary FTP access will be useful. If you do not know how to create temporary FTP access contact your hosting provider, they will help you.
Regards