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  Wsquare

  Participant

  March 17, 2021 at 09:17

  I am trying to change the shop page banner, however, i can not do.

  I go WP admin –> page–> Shop —> Edit with Elementor.

  But it said The preview could not be loaded.

  “We’re Sorry, but something went wrong. Click on learn more and follow each of the steops to quickly solve it.

  Can you guide me

  #279702 Copied Theme version: 1 WooCommerce version: not sure

  6 Answers

  

  Rose Tyler

  Support staff

  March 17, 2021 at 09:31

  Hello,

  Thanks for using our theme.
  Enable Elementor for static block – http://prntscr.com/10nxst8 , then go to Static blocks and edit Shop banner block using Elementor.

  Regards

  #279706 Copied
  

  Wsquare

  Participant

  March 17, 2021 at 14:54

  i have done this part, which i can now edit the text, however, i do see where to replace the banner image. many thanks

  #279796 Copied
  

  Rose Tyler

  Support staff

  March 17, 2021 at 14:58

  Do you use Elementor or WPBakery? Do not use both editors at the same time.
  https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

  Regards

  #279800 Copied
  

  Rose Tyler

  Support staff

  March 17, 2021 at 14:59

  Shop banner on WPBakery – http://prntscr.com/10o8nbb or Elementor – http://prntscr.com/10o8noc

  Regards

  #279801 Copied
  

  Wsquare

  Participant

  March 18, 2021 at 03:44

  i only use elemntor. but i click inside it has the image , but it can only change text. as below

  [vc_row][vc_column css=”.vc_custom_1558535784418{margin-bottom: 0px !important;}”][banner align=”right” valign=”middle” type=”1″ font_style=”light” responsive_fonts=”0″ image_opacity=”1″ image_opacity_on_hover=”1″ title_font_container=”tag:h2″ title_use_theme_fonts=”yes” use_custom_fonts_title=”true” title=”All New Season from 40% off” img=”4440″ img_size=”870×300″ class=”m0″]

  Learn more in our facebook page

  SEE DETAILS

  [/banner][/vc_column][/vc_row]

  #279876 Copied
  

  Rose Tyler

  Support staff

  March 18, 2021 at 08:15

  Do you remember what page builder (WPBakery of Elementor) was selected during demo content installation?
  [vc_row][vc_column] – means that content was created using WPBakery. When you edit that content using Elementor it causes a conflict. Content that was created using WPBakery should be edited using WPBakery.
  Provide temporary wp-admin access. I will change the static block content, so to allow you to edit it using Elementor.

  Regards

  #279898 Copied