• 

  Allan Morrow

  Participant

  March 18, 2021 at 06:58

  Can you please tell me why I cant hover above the different areas (circled in screenshot) anymore and see a little green box with what looked like a settings icon?

  I used to be able to do that and click on it and it would show in the menu on the left what I clicked on. Now I have to try to find what its called…

  See here – https://www.dropbox.com/s/y46222dcqljw2ev/Screenshot%202021-03-18%20at%2016.51.18.png?dl=0

  Your help would be much appreciated.

  Thanks

  #279889 Copied Theme version: .7.0.1 WooCommerce version: 4.9.2

  4 Answers

  

  Allan Morrow

  Participant

  March 18, 2021 at 07:00

  I also used to be able to see sidebar and pre-footer widget that I now can’t see either?…

  See here – https://www.dropbox.com/s/9v3ar7hpggzr18i/Screenshot%202021-03-18%20at%2016.59.08.png?dl=0

  #279890 Copied
  

  Rose Tyler

  Support staff

  March 18, 2021 at 09:19

  Hello,

  Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then. One of additional plugins, may cause the problem.
  Let us know the result.

  Regards

  #279919 Copied
  

  Allan Morrow

  Participant

  March 19, 2021 at 05:04

  OK is the green box and widgets part of the theme or is that part of WP bakery?

  #280067 Copied
  

  Rose Tyler

  Support staff

  March 19, 2021 at 08:05

  If you are in Theme Options, labels of settings on elements come from the theme and Core plugin.
  Have you tried to disable 3-rd party plugins? What is the result?

  Regards

  #280075 Copied