Hello, Bas Kling,
Thank you for reaching out to us.
Theme Options > WooCommerce (Shop) > Shop > Variation swatches > Enable variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared
Best Regards,
8Theme’s Team
Hello, Bas Kling,
Thank you for reaching out to us.
Theme Options > WooCommerce (Shop) > Shop > Variation swatches > Enable variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared
Best Regards,
8Theme’s Team
Hello, Adeeb Ahmed,
We’ve checked your page and the carousel works fine https://gyazo.com/13e597607686de561c885cd0f810d028
It is possible that we may have misunderstood your initial request. To assist us in better understanding the issue, could you kindly provide a video demonstration and a more detailed description of the problem you are experiencing?
We appreciate your cooperation and look forward to resolving this matter for you.
Best Regards,
8Theme’s Team
Hello, MAHDAR,
Custom CSS code can be used:
.etheme-dynamic-categories-wrapper .etheme-category-grid-title a {
overflow: unset !important;
height: unset;
}
.etheme-dynamic-categories-wrapper .swiper-slide {
width: auto !important;
}
Best Regards,
8Theme’s Team
Hello, Mecenas666,
Thank you for reaching out to us.
Private Content
Best regards,
8Theme’s Team
Hello, @liang,
Thank you for reaching out to us.
We’ve checked your site and the problem is not visible – https://prnt.sc/y7lznC6xweZi
Sometimes, clearing your browser and website cache can resolve display issues.
Best Regards,
8Theme’s Team
Hello, creativesite,
Thank you for reaching out to us.
To make the price on the Single Product page bold, you can add the following custom CSS code:
.single-product .woocommerce-Price-amount {
font-weight: 600;
}
You can add this code by navigating to Theme Options > Theme custom CSS > Global.
Best Regards,
8Theme’s Team
Hello, Bogdan,
Thank you for reaching out to us.
Regarding your inquiry, it seems that the product variations are being displayed as separate products on your Products Archive page. To resolve this issue and prevent the variations from appearing individually on the Shop page, you can follow these steps:
– go to Theme Options > WooCommerce (Shop) > Shop > Products design > Variations as simple products (beta) > Off.
Best Regards,
8Theme’s Team
Hello, uttam pradhan,
Thank you for contacting us and for using XStore.
Kindly submit a new topic for your inquiry at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/ Please also provide the URL of the page shown in your screenshot, along with temporary wp-admin access for further assistance.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Could you provide some screenshots of the mentioned settings and temporary wp-admin + FTP access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello, MAHDAR,
Thank you for reaching out to us. Regarding your inquiry about the category filter name not being fully displayed, please provide us with the URL of page from your screenshot.
Best Regards,
8Theme’s Team
Hello, Tugba,
Thank you for reaching out to us.
To resolve the issue, please ensure that the “Shop” page is selected in the WooCommerce plugin settings https://prnt.sc/EgBvGbTAmbHV
Best Regards,
8Theme’s Team
Hello,
Private Content
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Could you provide temporary wp-admin and FTP access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello,
We appreciate your prompt response.
Please clear cache and check the result.
Best Regards,
8Theme’s Team
Hello, Diana,
If the admin and a new user (who is not logged in) are seeing different content, it likely indicates that the cache has not been cleared. Only a logged-in admin can view the uncached version of the site. We recommend temporarily disabling the cache plugin and CDN to check if this resolves the issue.
Best regards,
8Theme Team
Hello, Niranjan Madhusanka,
Thank you for reaching out to us.
We understand that you would like to display product variants as shown in the picture you provided.
Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared
Best regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
To remove the white space, we need to check your current settings first. Please close the page editor, currently we see – https://prnt.sc/_1SI5ty8HqhA , and let us know.
Best Regards,
8Theme’s Team
Hello, Cocofu,
Thank you for your cooperation.
Best regards,
8Theme Team
Hello, Cocofu,
Could you please clarify which specific security concerns you have? Access to temporary wp-admin access is restricted solely to our team and you; no one else can view the content in the private content area. Therefore, please rest assured that your data is secure.
At the moment, frequent changes to access permissions are causing more complications without providing any tangible benefits. It would be sufficient to update such permissions once every 24-48 hours.
Best regards,
8Theme Team
Hello,
You’re welcome!
At this time, the release date for the next official update is not yet known. However, there is no need to worry, as the improvements have already been implemented on your website. Everything should work smoothly once you update the theme and core plugin in the future.
Best Regards,
8Theme’s Team
Hello, Cocofu,
Could you kindly clarify what you mean by “for a long time”?
We’ve already provided you with a solution “Screenshots from our demo – https://prnt.sc/haNPiB7MspnR + https://prnt.sc/nM3oUZU16r9A ”
https://pocketpanda.us/product/adjustable-to-close-the-irrigation-and-cooling-sprinkler/ – https://prnt.sc/M-juVvokOOu_ https://prnt.sc/skaiPI4R-eNc
Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Best regards,
8Theme Team
Hello, Cocofu,
Screenshots from our demo – https://prnt.sc/haNPiB7MspnR + https://prnt.sc/nM3oUZU16r9A
It has come to our attention that you have modified the access credentials to your website, which suggests that our assistance on this matter is no longer required.
Should you need any further support, please do not hesitate to reach out.
Best regards,
8Theme’s Team
Hello, Mecenas666,
You can customize the fonts and colors through the settings and by using Custom CSS code. Kindly submit your requests one by one, along with screenshots and detailed descriptions, to help us better understand your needs.
Best Regards,
8Theme’s Team
Hello, Ankit Khandelwal,
On your screenshot, we can see you selected the Product type but did not select the exact product https://prnt.sc/N_ziTfGo_bCg , because of this the placeholder is shown. We’ve changed your settings to – https://prnt.sc/8FTlx2907uXR
Best regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your concern.
Could you provide temporary wp-admin and FTP access? We will check the situation on your site more deeply.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello, Duarte,
Solved.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags caused the problem. Keep the Show Excerpt option disabled https://prnt.sc/KULQLZ6zKCMQ or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
Best regards,
8Theme’s Team
Hello, Ankit Khandelwal,
Private Content
Best Regards,
8Theme’s Team
Hello, Cocofu,
On the page you provided related products are shown.
What do you mean by “product recommendation position”? Please describe your request in more detail with some screenshots for a better understanding.
Best regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Could you kindly provide the URLs of the pages where you would like to enable breadcrumbs but are currently unable to do so?
We look forward to assisting you further.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
We understand that your pages are jumping when loading, and we are happy to assist you in resolving this issue. This behavior is often caused by elements loading at different speeds or layout shifts during the page rendering process. To help you more effectively, we recommend the following steps:
1. **Check for Lazy Loading**: If you are using lazy loading for images or other elements, try disabling it temporarily to see if the issue persists.
2. **Optimize CSS and JavaScript**: Ensure that your CSS and JavaScript files are optimized and minified. You can use plugins or tools to combine and minify these files, which may help reduce layout shifts.
3. **Check for Third-Party Plugins**: Sometimes, third-party plugins can cause conflicts or delays in loading. Try disabling any recently added plugins to see if the issue is resolved.
Best Regards,
8Theme’s Team