Hello, @giorgio,

Thank you for reaching out to us.

You can find the relevant settings under: Theme Options > GDPR & Cookies.

Best Regards,
8Theme’s Team

Hello, Diana,

Have you had the chance to try disabling the WPRocket plugin? https://prnt.sc/_kcL11fUAEn1

Best regards,
8Theme Team

Hello, Bas Kling,

Thank you for reaching out to us.

Theme Options > WooCommerce (Shop) > Shop > Variation swatches > Enable variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Custom CSS code can be used:

.etheme-dynamic-categories-wrapper .etheme-category-grid-title a {
    overflow: unset !important;
    height: unset;
}
.etheme-dynamic-categories-wrapper .swiper-slide {
    width: auto !important;
}

Best Regards,
8Theme’s Team

Hello, @liang,

Thank you for reaching out to us.

We’ve checked your site and the problem is not visible – https://prnt.sc/y7lznC6xweZi

Sometimes, clearing your browser and website cache can resolve display issues.

Best Regards,
8Theme’s Team

Hello, Bogdan,

Thank you for reaching out to us.

Regarding your inquiry, it seems that the product variations are being displayed as separate products on your Products Archive page. To resolve this issue and prevent the variations from appearing individually on the Shop page, you can follow these steps:
– go to Theme Options > WooCommerce (Shop) > Shop > Products design > Variations as simple products (beta) > Off.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you provide some screenshots of the mentioned settings and temporary wp-admin + FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Tugba,

Thank you for reaching out to us.

To resolve the issue, please ensure that the “Shop” page is selected in the WooCommerce plugin settings https://prnt.sc/EgBvGbTAmbHV

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Diana,

If the admin and a new user (who is not logged in) are seeing different content, it likely indicates that the cache has not been cleared. Only a logged-in admin can view the uncached version of the site. We recommend temporarily disabling the cache plugin and CDN to check if this resolves the issue.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

To remove the white space, we need to check your current settings first. Please close the page editor, currently we see – https://prnt.sc/_1SI5ty8HqhA , and let us know.

Best Regards,
8Theme’s Team

Hello, Cocofu,

Could you please clarify which specific security concerns you have? Access to temporary wp-admin access is restricted solely to our team and you; no one else can view the content in the private content area. Therefore, please rest assured that your data is secure.
At the moment, frequent changes to access permissions are causing more complications without providing any tangible benefits. It would be sufficient to update such permissions once every 24-48 hours.

Best regards,
8Theme Team

Hello, Cocofu,

Could you kindly clarify what you mean by “for a long time”?

We’ve already provided you with a solution “Screenshots from our demo – https://prnt.sc/haNPiB7MspnR + https://prnt.sc/nM3oUZU16r9A ”

https://pocketpanda.us/product/adjustable-to-close-the-irrigation-and-cooling-sprinkler/ – https://prnt.sc/M-juVvokOOu_ https://prnt.sc/skaiPI4R-eNc

Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

Best regards,
8Theme Team

Hello, Mecenas666,

You can customize the fonts and colors through the settings and by using Custom CSS code. Kindly submit your requests one by one, along with screenshots and detailed descriptions, to help us better understand your needs.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Could you provide temporary wp-admin and FTP access? We will check the situation on your site more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team