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Viewing 30 posts - 3,571 through 3,600 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:51

    Hello, Duarte,

    Solved.

    It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags caused the problem. Keep the Show Excerpt option disabled https://prnt.sc/KULQLZ6zKCMQ or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:47

    Hello, Ankit Khandelwal,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:44

    Hello, Cocofu,

    On the page you provided related products are shown.

    What do you mean by “product recommendation position”? Please describe your request in more detail with some screenshots for a better understanding.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:42

    Hello,

    Thank you for reaching out to us.

    Could you kindly provide the URLs of the pages where you would like to enable breadcrumbs but are currently unable to do so?

    We look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:39

    Hello,

    Thank you for reaching out to us.

    We understand that your pages are jumping when loading, and we are happy to assist you in resolving this issue. This behavior is often caused by elements loading at different speeds or layout shifts during the page rendering process. To help you more effectively, we recommend the following steps:

    1. **Check for Lazy Loading**: If you are using lazy loading for images or other elements, try disabling it temporarily to see if the issue persists.

    2. **Optimize CSS and JavaScript**: Ensure that your CSS and JavaScript files are optimized and minified. You can use plugins or tools to combine and minify these files, which may help reduce layout shifts.

    3. **Check for Third-Party Plugins**: Sometimes, third-party plugins can cause conflicts or delays in loading. Try disabling any recently added plugins to see if the issue is resolved.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:26

    Hello, Cocofu,

    You’re welcome!

    Do you need any further assistance?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:25

    Hello, Duarte,

    Thank you for reaching out to us with your query.

    Your site is under maintenance mode, so we can’t check your site.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Additionally, describe the desired result in more detail.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:11

    Hello,

    Thank you for reaching out to us.

    The issue was caused by this custom CSS code – https://prnt.sc/zWDB7B-u5_9k
    Solved – https://prnt.sc/MVKg5RrNTudY

    For example on “Long Island Iced Tea minimalistic t-shirt” product we do not see a place to scroll. Please provide the URL of the product you mean.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 08:03

    Hello, Cocofu,

    Thank you for providing the access details. Kindly refrain from making any changes until your issue is fully resolved.

    We have requested several times for a description of the desired outcome, but unfortunately, we have not received a response. Therefore, we are asking once again: What specific changes would you like us to implement?

    We’ve changed this https://prnt.sc/X7CpiQtjnXJl to https://prnt.sc/B94RJpPleISt and the result is https://prnt.sc/MMHqAKCMZiaE

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:55

    Hello, Tal,

    Thank you for reaching out to us with your queries.

    Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.

    About the new label, you can read here – https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/
    The New Label takes into account the “last update or modification date” of the product. To change this, custom code can be added in the functions.php file of the child theme:
    add_filter('product_new_label_on_date_created', '__return_true');

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:46

    Hello, Diana,

    Private Content

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:43

    Hello,

    Thank you for reaching out to us.

    To remove the text that appears when hovering over the “Add to Cart” button, we recommend adding a custom CSS code:

    .content-product .quantity-wrapper .button[aria-label]:after {
        display: none;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:40

    Hello, Murphy,

    We appreciate your prompt response.

    XStore Builders > Header Builder via Elementor > edit template https://prnt.sc/GBWOhMCE8953 > We’ve disabled the overlap https://prnt.sc/JsGEm1EzAdq5 Please clear cache and check the result.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:35

    Hello, Juan Diego Cardenas Ruiz,

    We kindly request that you grant access to users in Ukraine.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:30

    Hello, Mecenas666,

    Thank you for reaching out to us.

    Please note that the translation of texts in the Fake Sale Popup is done in parts, and this is not an error. You will need to translate the following: https://prnt.sc/MRbNb4CZEHOm and https://prnt.sc/x563va2ZMuMs

    Should you have any further questions or require additional assistance, feel free to reach out.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:23

    Hello, Cataclyps,

    Thank you for reaching out to us.

    To create a collection of products with specific designs, such as t-shirts featuring only cat designs, using the XStore theme, you can follow these steps:

    1. **Product Tags or Categories**: First, ensure that all the t-shirts with cat designs are tagged with a specific keyword, such as “cat-design”. You can also create a dedicated category for these products if you prefer.

    Read more – https://woocommerce.com/document/managing-product-taxonomies/

    2. **Custom Product Grid**: In the XStore theme, you can create a custom product grid or section on your page that displays only products with the “cat-design” tag or category. To do this, use the theme’s built-in product grid element and filter the products by the tag or category you’ve assigned.

    3. **Custom Page**: If you want to create a separate page for this collection, you can create a new page and use the XStore theme’s page builder to add a product grid that displays only the t-shirts with the “cat-design” tag or category.

    4. **Menu Link**: Once the collection is set up, you can add a link to this collection in your main menu or as a featured section on your homepage for easy access.

    If you need further assistance with any of these steps, feel free to reach out, and we’ll be happy to guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:21

    Hello, Nitin Shankar,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , set https://prnt.sc/vHhLXzyqGy0k and then regenerate thumbnails using a plugin.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2024 at 07:17

    Hello, Cocofu,

    Thank you for your message.

    We kindly request that you provide us with temporary access credentials (username and password), along with a detailed description of the desired outcome you wish to achieve.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 16:01

    Hello, Actulus,

    We appreciate your prompt response.

    Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Product added notification.
    Header Builder via Elementor > edit template > Cart settings – https://prnt.sc/_3Syo9E33vKS

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 15:58

    Hello, Diana,

    We appreciate your prompt response.

    We’ve changed the code. Please check the result on the single product page.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 15:55

    Hello,

    Thank you for contacting us and for using XStore.

    You can change “Title limitation type” via Theme Options and via settings of Products elements using Elementor on some pages.

    If you need further assistance or have any additional questions, feel free to let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 15:32

    Hello,

    Thank you for reaching out to us.

    We can’t see your site https://prnt.sc/rSEfkwBGTzdg
    Do you use a header builder in Theme Options or Elementor?

    You can explore the available options for opening the cart on our demo page: https://xstore.8theme.com

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 15:29

    Hello, dybwpath,

    Thank you for reaching out to us.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 15:25

    Hello,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 15:25

    Hello,

    Thank you for reaching out to us. To translate the text “incl. VAT” on the product detail page, you need to check the translation of the WooCommerce plugin using Loco Translate https://woocommerce.com/document/woocommerce-localization/
    Provide us with temporary wp-admin access if you need our help checking your current settings.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 14:32

    Hello,

    In this case, you can try to use custom CSS code https://prnt.sc/BS8uGt4oH1yY , for example:

    .content-product .quantity-wrapper .button:before {
        text-transform: none;
        font-family: inherit;
        content: "Add to cart";
    }
    .products-grid .product-details .quantity-wrapper .button {
        padding: 5px 15px;
        margin-top: 10px;
    }
    .content-product .quantity-wrapper {
        display: inline-table;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 14:23

    Hello, Luke,

    You’re welcome!

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 13:13

    Hello, Diana,

    It appears that the wp-admin link is redirecting to a “Page Not Found” error. Could you kindly provide the correct URL for the login page?

    Thank you for your assistance.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 13:09

    Hello, Merin,

    Thank you for reaching out to us.

    You can adjust the distances by using the following settings: https://prnt.sc/kXUjmYxACVON

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2024 at 12:10

    Hello, Rowan Keizer,

    Could you please specify which page you were trying to edit? Kindly provide the URL of the exact page. In our tests, we used the Chrome browser.

    Best regards,
    8Theme’s Team

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    Viewing 3,600 results - 3,571 through 3,600 (of 68,231 total)
Viewing 30 posts - 3,571 through 3,600 (of 68,231 total)
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