Hello, HUSSTLE,

We apologize for the delay in responding, as it was due to the weekend.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

If the test shows that the issue is not related to the plugins, kindly provide us with the link to the page where the “Add to Cart” function is not working. Additionally, please share temporary WP-Admin and FTP access so we can further investigate the issue.

We would like to kindly bring to your attention that the speed of AJAX operations, such as adding or updating items in the cart, refreshing the cart/checkout form, and filtering products, is directly influenced by your server’s response time and the structure of your database. Our theme sends requests to your database and waits for a response. If the response time is slower than expected, we recommend contacting your hosting provider to explore potential improvements in server performance, as this aspect is beyond our control.

Best Regards,
8Theme’s Team

Hello, Metaxcomerce,

Private Content

Best regards,
8Theme’s Team

Hello, Geert,

We appreciate your prompt response.

You can edit the border here – https://prnt.sc/_jngh10okokN

Best regards,
8Theme’s Team

Hello, Sander,

Thank you for contacting us and for using XStore.

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Kamil109,

Of course, you are welcome to make changes on your own, for instance, when you need to add custom CSS to an element – https://elementor.com/help/how-to-add-custom-css/ https://elementor.com/help/css-selectors-in-elementor/

Best Regards,
8Theme’s Team

Hello, Geert,

Thank you for reaching out to us.

Could you kindly provide the URL of the page shown in your screenshot?

We appreciate your cooperation and look forward to assisting you further.

Best regards,
8Theme’s Team

Hello, Kamil109,

We’ve added custom CSS code in settings of the products element.
Please check the result.

Best Regards,
8Theme’s Team

Hello, Kamil109,

We appreciate your prompt response.

We are currently attempting to make the necessary changes for you. However, it seems that you are editing the template simultaneously with us, as shown in this screenshot: https://prnt.sc/lQkFW74MHYXV As a result, we have closed the editor and are waiting for you to finish your edits.

Please let us know when we can resume our work on your website.

Best Regards,
8Theme’s Team

Hello, Rowan Keizer,

Thank you for reaching out to us.

We’ve checked adding a product to the cart from mobile on your site.
Private Content.

Best regards,
8Theme’s Team

Hello, Erdem,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us.

To make the necessary adjustments, please follow these steps: navigate to Pages > Edit Home Page > set the configuration as shown in this screenshot: https://prnt.sc/wIKQW7Wq3CuT Afterward, kindly set a transparent background for the header.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for providing temporary access. Let’s go through your requests one by one.

1/ It appears that you have several header templates, with one selected for all pages of the website, as shown here: https://prnt.sc/KNJfqxsXKzY-
When we edit this template, we can see that the menu is selected, and everything seems to be functioning correctly https://prnt.sc/VI_mxGnv2__L https://prnt.sc/r8ha_yQ0m_iq

It’s possible that there may be some misunderstanding between what you are configuring and the result you are aiming to achieve. Could you please provide us with a detailed description of what you would like to accomplish? This will help us guide you on where to find and edit the relevant settings.

As we mentioned earlier, at first glance, everything seems to be working as expected based on the current settings on your site.

2/ “Add to cart & Buy Now Button Size Medium” – do you want to change the size of mentioned buttons? In this case, edit the template – https://prnt.sc/2mJ4QZ9bz6jU > edit settings of the element https://prnt.sc/DgNUT7S3GGQc

3/ “How to Product Image Small size setting” – please describe your request in more detail for a better understanding of the desired result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, Carliczyk,

Thank you for reaching out to us.

At this time, there is no built-in option to filter products by a similar price range.

We highly value your suggestions and encourage you to submit this feature request on our https://www.8theme.com/taskboard/ . If your suggestion receives significant backing from other users, our development team will consider including it in our future updates.

If you have any further questions or need additional assistance, please feel free to let us know.

Best Regards,
8Theme’s Team

Hello, Reza,

We have noticed that your recent inquiry appear to be request for additional customizations rather than questions pertaining to issues or bugs related to our theme. We would like to kindly remind you that our support services are provided in accordance with Envato’s support policy.

Should you require assistance beyond the scope of our standard support, such as additional customizations, we invite you to submit a request through our dedicated customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, Stathis Gazkas,

Thank you for reaching out to us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team