Hello, Rutenio,

Thank you for contacting us and for using XStore.

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Kevinkipngetich,

Thank you for reaching out to us.

We understand that the product archive template is not reflecting the latest changes made in the Elementor builder after inserting a new product archive template. It appears that some sections from the original template are still being displayed instead of the updated ones.

Sidebar content on that page can be edited via Appearance > Widgets > Shop Sidebar – https://prnt.sc/5PX1-tEX_fqt

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Valantis,

Thank you for reaching out to us and for using our theme.

1/ Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

Best regards,
8Theme’s Team

Hello, Jason Lee,

Thank you for reaching out to us and for your continued trust in the XStore theme over the years.

We have noticed that you are currently using an outdated version of the theme, while the XStore Core plugin is up to date.

To ensure optimal performance and compatibility, we kindly ask you to review our changelog to identify which theme version corresponds to the plugin version you are using. You can find the changelog at the following link: https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best regards,
8Theme’s Team

Hello, @Outgrowth,

Have you changed credentials? We can’t log in https://prnt.sc/_tLQGXrx5PTx

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

To customize the widget styles, such as font, font size, color, and alignment, you can use custom CSS code, for example, add the next code in Theme Options > Theme Custom CSS > Global:

.sidebar-position-left .sidebar-widget a, .sidebar-position-left .menu-element.menu-list .menu li ul a {
    font-size: 16px; /* Adjust the font size */
    color: #333; /* Adjust the font color */
    -webkit-text-fill-color: #333;
    text-align: left; /* Adjust the alignment */
    padding-left: 10px; /* Add space to the left */
}

Regarding your second question about adding margin space to the left and right for all single pages, you can apply a global CSS rule to target all single pages at once, rather than setting it individually for each page. You can use the following CSS:

.container.content-page, .breadcrumb-trail .page-heading {
    padding-left: 30px;
    padding-right: 30px;
}

Please let us know if you need further assistance.

Best Regards,
8Theme’s Team

Hello, Adnan,

Please kindly attempt to log in using the credentials you have provided to us, as we are still unable to access the account.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

To achieve your request, you can follow these steps:

1. In your WordPress dashboard, go to **Appearance > Menus**.
2. Locate the “Discover” menu item.
3. Instead of linking it to a page, you can use a **Custom Link** with a # symbol in the URL field. This will prevent the “Discover” item from redirecting to any page when clicked.
4. Add your desired sub-menu items (such as “FAQ”, “Shipping”, etc.) under the “Discover” item as dropdowns.

This way, users will only be able to click on the dropdown items and not be redirected to the “Discover” page itself.

We hope this helps! If you need further assistance, feel free to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. The issue you encountered was due to the presence of a product attribute with the slug “brand.” We have resolved this by replacing it with “atr-brand”.

Private Content

Best Regards,
8Theme’s Team

Hello, Simeon Iliev,

Thank you for reaching out to us.

We understand the issue you’re experiencing with the product images appearing blurred on the product archive and product pages upon the first visit, and we appreciate the details you’ve provided.

We have reviewed the page using the link you shared, but we were unable to replicate the issue. Could it be that you have already resolved the problem on your end? If not, please let us know which browser you are using and the screen resolution of your device, so we can further investigate.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Sander,

We would like to inform you that we have not performed the file renaming for you, as this requires FTP access, which we have not received from you. You may either rename the files yourself or provide us with the necessary access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding the image quality in the cart sidebar. We would be happy to assist you in resolving this issue. Please try to add this code in Theme Options > Theme custom CSS > Global:

.woocommerce-mini-cart li img {
    max-height: 100%;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Maybendeler,

Thank you for reaching out to us.

Your Blog page was edited using Elementor, which means order settings are here – https://prnt.sc/No28xLBMgv9F

Best Regards,
8Theme’s Team

Hello, Adnan,

We apologize for the delay in our response due to the weekend.

Could you please verify the access credentials you have provided? Currently, they are not working. We are awaiting your next message with the correct access details.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team