Hello, Carliczyk,

Thank you for reaching out to us.

We understand that you are experiencing a situation where the image displayed does not correspond to the correct color attribute when linking to attributes in your menu. Instead, it shows the default image, or in some cases, an incorrect one.

Unfortunately, the functionality you are requesting is not available by default. It may be possible to achieve the desired result through customization of the files, but please note that such actions are complex and fall outside the scope of the basic support we are able to provide.

We appreciate your understanding.

Best Regards,
8Theme’s Team

Hello, Diderino,

We are currently unable to log in and kindly request that you provide the correct credentials at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello,

If you are experiencing difficulties saving certain menu options due to a large number of menu items, it may be necessary to increase the PHP Max Input Vars setting. We recommend reaching out to your hosting provider for assistance in adjusting this configuration.

Kind Regards,
8theme team

Hello, JiPanditJI,

Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with the theme. We understand how frustrating it can be to encounter errors, especially when it affects your ability to manage the admin panel.

To assist you better, could you please provide us with more details about the specific errors you are encountering? Additionally, if possible, kindly share any error messages or screenshots or video that may help us diagnose the issue more effectively.

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Rest assured, we are committed to resolving this matter as quickly as possible and ensuring that your theme functions smoothly.

We appreciate your patience and understanding.

Best regards,
8Theme’s Team

Hello, Sander,

Have you changed wp-admin access? We can’t log in.

Private Content

Best regards,
8Theme Team

Hello, SAR24,

Thank you for reaching out to us.

Regarding your request, it is possible to customize blog posts by creating templates and assigning them to specific posts. You can achieve this by using XStore Builders > Single post > create template.

This article for products https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ but it works for posts in a similar way.

Best Regards,
8Theme’s Team

Hello, Martin,

We appreciate your prompt response.

Please describe the situation and desired result in more detail.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues with media queries, where certain changes are not being applied despite adjusting the settings. We would be happy to assist you in resolving this matter.

Upon reviewing the code snippet you provided, it appears that there may be a conflict or misconfiguration in the media queries. Specifically, the @media only screen and (max-width: 1200px) rule is being applied, but within it, there is another media query for (min-width: 600px). This could potentially cause issues with how the styles are being interpreted, depending on the screen size.

To better assist you, could you please provide more details about the specific issue you’re encountering, such as the expected behavior and the devices or screen sizes where the problem occurs? On what page the code is applied? This will help us provide a more accurate solution.

We look forward to your response and are here to help.

Best regards,
8Theme’s Team

Hello, Geert,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello, Kevin,

Thank you for reaching out to us.

We are sorry to hear that you are experiencing issues while trying to edit pages with Elementor.

Please test how the editor works with a default theme, such as Hello Elementor or Storefront. Does the issue persist?

Best regards,
8Theme’s Team

Hello,

Please provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello AJ,

Thank you for reaching out to us.

Regarding your inquiry about editing items within the HotSpot, we understand that you have explored the available options in Elementor but are unsure how to select specific items within the HotSpot.

We’ve recorded a video example for you. Private Content.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

https://prnt.sc/JymH8haOg6vb

.sidebar-position-left .menu-list .menu .nav-sublist-dropdown ul > li a {
    font-size: 10px !important;
    font-weight: 900;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We understand that you are experiencing an issue where customers are not being redirected to the order review (thank you) page after placing an order as a guest, and instead, they are being redirected to the cart page.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Dear @carliczyk,

You’re welcome!

Warm Regards,
The 8Theme Team