Forum Replies Created

Viewing 30 posts - 3,391 through 3,420 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 08:48

    Hello, Martin,

    We appreciate your prompt response.

    Please try to add this code in Theme Options > Theme custom CSS > Global:

    .etheme-search-form[type=popup] .product-details,
    .etheme-search-form[type=popup] .footer-product {
        padding: 5px 15px 15px 15px;
    }
    .etheme-search-form[type=popup] .etheme-search-form-item-title {
        height: auto;
    }
    .etheme-search-form[type=popup] footer.footer-product a {
        border-radius: 40px;
    }

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 08:41

    Hello, Carliczyk,

    Thank you for reaching out to us.

    We understand that you are experiencing a situation where the image displayed does not correspond to the correct color attribute when linking to attributes in your menu. Instead, it shows the default image, or in some cases, an incorrect one.

    Unfortunately, the functionality you are requesting is not available by default. It may be possible to achieve the desired result through customization of the files, but please note that such actions are complex and fall outside the scope of the basic support we are able to provide.

    We appreciate your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 07:52

    Hello, Sander,

    We’ve uploaded the translation file for the XStore theme from here – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ to your site.

    Please go to Loco Translate > Themes > XStore > edit translation further.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 07:41

    Hello, Diderino,

    We are currently unable to log in and kindly request that you provide the correct credentials at your earliest convenience.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 07:38

    Hello, MAHDAR,

    Thank you for contacting us and for using XStore.

    Please read this topic – https://www.8theme.com/topic/xstore-wishlist-cached-issue-on-products-and-category-pages/#post-393593

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 07:20

    Hello,

    If you are experiencing difficulties saving certain menu options due to a large number of menu items, it may be necessary to increase the PHP Max Input Vars setting. We recommend reaching out to your hosting provider for assistance in adjusting this configuration.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 07:11

    Hello, Diderino,

    Thank you for reaching out to us.

    To translate the Plants theme, including WooCommerce, we recommend reading the following documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (translate the theme and XStore Core plugin), WC – https://woocommerce.com/document/woocommerce-localization/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2024 at 06:57

    Hello, JiPanditJI,

    Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with the theme. We understand how frustrating it can be to encounter errors, especially when it affects your ability to manage the admin panel.

    To assist you better, could you please provide us with more details about the specific errors you are encountering? Additionally, if possible, kindly share any error messages or screenshots or video that may help us diagnose the issue more effectively.

    Please provide us with temporary FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Rest assured, we are committed to resolving this matter as quickly as possible and ensuring that your theme functions smoothly.

    We appreciate your patience and understanding.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 15:41

    Hello, Mecenas666,

    Thank you for contacting us and for using XStore.

    Please provide us with temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 15:39

    Hello, Sander,

    Have you changed wp-admin access? We can’t log in.

    Private Content

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 15:33

    Hello Mario,

    Thank you for reaching out to us.

    You need to add images here – https://prnt.sc/YZj34ctVzZJS or unselect variations here https://prnt.sc/Qf3fg1LH4f6T or disable the variation gallery via Theme Options https://prnt.sc/OPnhQpLo6TfC

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 15:29

    Hello, SAR24,

    Thank you for reaching out to us.

    Regarding your request, it is possible to customize blog posts by creating templates and assigning them to specific posts. You can achieve this by using XStore Builders > Single post > create template.

    This article for products https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ but it works for posts in a similar way.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 15:01

    Hello, KSP Electronics,

    Private Content

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 14:45

    Hello, Martin,

    We appreciate your prompt response.

    Please describe the situation and desired result in more detail.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 14:31

    Hello, @anli75,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 13:15

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing issues with media queries, where certain changes are not being applied despite adjusting the settings. We would be happy to assist you in resolving this matter.

    Upon reviewing the code snippet you provided, it appears that there may be a conflict or misconfiguration in the media queries. Specifically, the @media only screen and (max-width: 1200px) rule is being applied, but within it, there is another media query for (min-width: 600px). This could potentially cause issues with how the styles are being interpreted, depending on the screen size.

    To better assist you, could you please provide more details about the specific issue you’re encountering, such as the expected behavior and the devices or screen sizes where the problem occurs? On what page the code is applied? This will help us provide a more accurate solution.

    We look forward to your response and are here to help.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:45

    Hello,

    The results of the test you conducted indicate that the current issue is not related to our theme. As the developers of the theme, we are unable to influence or resolve this matter from our side. We kindly recommend that you contact WooCommerce plugin support directly for further assistance: https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:26

    Hello, Geert,

    Thank you for reaching out to us.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:20

    Hello,

    Custom CSS code can be used, for example:

    @media only screen and (max-width: 480px) {
        .sidebar-mobile-bottom .sidebar  {
            display: none;
        }
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:14

    Hello, Kevin,

    Thank you for reaching out to us.

    We are sorry to hear that you are experiencing issues while trying to edit pages with Elementor.

    Please test how the editor works with a default theme, such as Hello Elementor or Storefront. Does the issue persist?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:07

    Hello,

    Please provide us with temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:06

    Hello,

    Please provide us with temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 11:25

    Hello, @Adnan,

    Let’s try to examine this in more detail.

    1/ Could you please provide us with a link to the product you are trying to edit, where you are encountering difficulties with selecting the “Product Data” option? Here is a screenshot for reference: https://prnt.sc/GdA8n3e0ubqV
    Additionally, please let us know which browser you are currently using. We recommend trying to switch to a different computer and using Google Chrome to see if the issue persists.

    Private Content

    2. Regarding your screenshot from Site Health, this is a separate matter. Please ensure that different issues are posted in separate topics on the support forum, and avoid duplicating requests to prevent any confusion.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 10:07

    Hello AJ,

    Thank you for reaching out to us.

    Regarding your inquiry about editing items within the HotSpot, we understand that you have explored the available options in Elementor but are unsure how to select specific items within the HotSpot.

    We’ve recorded a video example for you. Private Content.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 09:37

    Hello,

    Thank you for reaching out to us.

    We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the filter again. It is possible that one of the additional plugins is causing the issue.

    If this doesn’t help, provide us with temporary wp-admin access. We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 09:32

    Hello,

    You’re welcome!

    https://prnt.sc/JymH8haOg6vb

    .sidebar-position-left .menu-list .menu .nav-sublist-dropdown ul > li a {
        font-size: 10px !important;
        font-weight: 900;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 09:24

    Hello, Cataclyps,

    Thank you for reaching out to us.

    We understand that you would like to fully customize your page to achieve the simplicity shown in the example you provided.

    We offer several checkout widgets within our builder, which you can explore here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/ You are welcome to experiment with the available settings to achieve your desired outcome.

    However, if you require more unique or advanced customization, this would fall outside the scope of our standard support and may require personal customization.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 09:21

    Hello,

    Thank you for reaching out to us with your concern.

    We understand that you are experiencing an issue where customers are not being redirected to the order review (thank you) page after placing an order as a guest, and instead, they are being redirected to the cart page.

    Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the test.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 09:01

    Dear @plnewton,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 09:00

    Dear @carliczyk,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

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    Viewing 3,420 results - 3,391 through 3,420 (of 68,221 total)
Viewing 30 posts - 3,391 through 3,420 (of 68,221 total)
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