Hello, Kevin,

Thank you for reaching out to us.

We are sorry to hear that you are experiencing issues while trying to edit pages with Elementor.

Please test how the editor works with a default theme, such as Hello Elementor or Storefront. Does the issue persist?

Best regards,
8Theme’s Team

Hello,

Please provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello AJ,

Thank you for reaching out to us.

Regarding your inquiry about editing items within the HotSpot, we understand that you have explored the available options in Elementor but are unsure how to select specific items within the HotSpot.

We’ve recorded a video example for you. Private Content.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

https://prnt.sc/JymH8haOg6vb

.sidebar-position-left .menu-list .menu .nav-sublist-dropdown ul > li a {
    font-size: 10px !important;
    font-weight: 900;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We understand that you are experiencing an issue where customers are not being redirected to the order review (thank you) page after placing an order as a guest, and instead, they are being redirected to the cart page.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Dear @carliczyk,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Please try to use !important; – https://prnt.sc/aXTpxrGHuctA

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

The test results indicate that the problematic behavior is not caused by our theme, but rather by something else beyond our control as the theme’s author.

Attributes functionality comes from the WooComerce plugin https://woocommerce.com/document/managing-product-taxonomies/
We would recommend you contact support of the plugin directly – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme Team

Hello, Sahil2342,

Thank you for reaching out to us.

We understand that you’re experiencing an issue with updating the logo in the logo container of the XStore theme (Niche 4).

Private Content

Best regards,
8Theme’s Team

Hello, Awais Bhatti,

Thank you for reaching out to us.

We understand the issues you’re facing after importing your products and making changes to your WooCommerce store. Let’s address each of your concerns:

1. **Elementor Visual Editor Issue** – solved.
XStore Builders > Single Product via Elementor > edit template > Settings > Preview settings > select a product – https://prnt.sc/Qk6zSijQHRTX

2. **Short Description (Excerpt) Not Showing** – solved – https://prnt.sc/LpKT4j9qvvT4

3. **Custom Tab Not Showing** – solved – https://prnt.sc/o_sgIexLugxi

Looking forward to your response and happy to assist further.

Best Regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us.

We understand that some menu items in the sticky header on your website are not functioning as expected and do not redirect properly, while the main header menu items are working correctly.

To assist you in resolving this issue, we kindly ask you to provide us with a video of your actions and the problem. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Additionally, if you have recently made any changes to your theme or installed new plugins, please let us know, as this information could help us identify the cause of the problem.

Once we have this information, we will be happy to investigate further and provide you with the necessary steps to resolve the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, James,

Solved on the staging site – https://prnt.sc/7xqnLKkiOOT9

About variation and gallery, provide us with FTP access and we will check the situation more deeply.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, JiPanditJI,

Thank you for contacting us and for using XStore.

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team